My Disney Experience 4+

Walt Disney World

Disney

    • Free
    • Offers In-App Purchases

Screenshots

Description

The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
-Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”
-Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.
-Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.
-Find your way around with step-by-step directions.
-Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.
-Download, edit & share your Disney PhotoPass® photos & videos throughout your vacation once you’ve purchased Memory Maker.
-Search & filter activities to find exactly what you’re looking for.
-Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.
-Save time by starting your Disney Resort hotel check-in process right from the app.
-Link a MagicBand+ to your Disney account on the app & unlock enchanting touches of magic.
-Save your parking information at select parking locations with car locator.
-Manage your Disney Resort reservations, tickets, MagicBands & cards & share plans with others.
-Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs®, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.
Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com.
Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings.
Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.
This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.
Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. Guests must be 18 years or older to make purchases.
Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel.
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
Important Info About Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lenses

What’s New

Version 7.36

With this release, Tip Board can tell you if you are eligible to:
-Move between Walt Disney World Resort theme parks on the same day.
-Choose a Lightning Lane arrival window for select attractions.
-Make individual Lightning Lane purchases.
We also fixed bugs and improved overall app performance.

Ratings and Reviews

4.6 out of 5
2.5M Ratings

2.5M Ratings

AudreyH1962 ,

Confusing for a large planning party

We are a large family of 10 with multiple households. It was unclear about linking tickets. We are managing through the bumps and bruises but it has been somewhat difficult. As the vacation planner setting everything up, I didn’t realize until it was too late that children should be set up by their parent. Once all the tickets were entered and I began sharing family & friends we realized I couldn’t share their info with their parent. We also lost a member from the list when invites were accepted from the same email, that person received 2 tickets under their name in their account. Once we got that figured out, we realized he had also been deleted from our park reservations. I could no longer add him back to correct it since the ticket was now linked to another account. It looks like she can reassign the ticket to the proper account/ticket owner.
It also appears that you must share with each person individually or you don’t all see the entire party that was originally set up (a security feature?). As we sent invites between us we began to see the list of family & friends grow.
All in all, it’s not as seamless and easy as it seems if you are a large group. We still have to call for help with corrections for fear of deactivating or ruining our tickets before we ever get there!

RollTidenTX ,

Nothing will link and app is frustrating to use

I have tried numerous times to link my resort reservation to this app so we can book reservations for dining etc. It will not let us use our reservation confirmation number. We have called support 3 times over the last week and got no resolution to the issue. Each time the cast member gave us a different answer for how to resolve it. None of it worked as we attempted to get this resolved prior to our 60 day mark. Now we are at the 60 day mark and some of the reservations we wanted are not available. :(
Also, went to Shop Disney on the app to purchase a new Magic Band+. When the purchase was trying to go through the page would freeze and appear as if the transaction didn’t go through. I would try again over and over. My cart would still be full and I never got a purchase confirmation. The next day I got an alert from AMEX, my card was charged 5 times for the magic band. I called AMEX and they flagged the charges. Then I had to call Shop Disney support to verify that the purchase was for one magic band and not five. The cast member said none of the sales were completed. She completed a new one on the call but said it would take several days for the other five charges to fall off the card. Let’s just say that the app is unpredictable and doesn’t work very well. Keeping my fingers crossed that all of this can eventually be corrected and will work for Genie+ etc. once our days in the parks happen.

Developer Response ,

Hey there! This sounds like something our support team can help you with. Will you please send us a message from the app? Head to the More (☰) tab, and under the Help menu, select "Send Us Your Feedback." We'll get right on it!

Heartbeat21Days ,

Terrible & ruins vacation

Don’t count on getting in to Rise of the Resistance even if you get up at 4:30 am and arrive at the park at 6 am... even though all members of your party went through security an had admission scanned at around 6:30 am, and are standing well inside the park by Grohman’s theater....BECAUSE you MUST use that lively My Disney Experience app to join a “ boarding group”...and as people around us were getting group 35 , the Disney Exoerience did NOT work for any of our phones until my husband pulled his out and got us Boarding Group 105...Which would still be ok, if we didn’t need to leave and drive 4 hours home today. So while people around us had their groups called at 8:30-9:30 am... we are still sitting here, knowing our “group” probably won’t be called until late afternoon or early evening...too late for us. Ift wouldn’t be so bad if we just didn’t make the group but to be here and only because of Disney, not be in the group is EXTREMELY frustrating. Cast members were not helpful or sympathetic...so maybe we won’t be renewing those very expensive Premium Annual Passes after all. And this is all with having a DAS card. Getting too old for this 🤔

App Privacy

The developer, Disney, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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