As wonderful as Disney World was in so many ways, I was disappointed in our service this time. We always try to give cast compliments so that they are recognized by their managers, but we only went on line one time this trip to give a compliment. I even created some cards to hand out and only gave out one. We felt like cattle at the restaurants and rides. Refills were not offered, just the basics, and the waiters were rarely around. We were asked if we’d been to restaurants before and since my son had not thought they’d fill him in with some details, they did not. We forgot our do not disturb sign on our door and had to wait 2 more days for room service. Also there was blood on the light switch in our room which we had to sanitize. Smiles offered were few and far between. I missed the usual friendliness. Now, my son had someone definitely go the extra mile in getting a replacement for something that was broken and that was awesome and that’s the Disney we know and love. Our resort did help in getting a first floor room which we really appreciated. On another note we did not feel we got our moneys worth out of our multi pass because the return times were all taken. Also I would love it if the photographers were more friendly, seemed like around 80% are not. Hoping the magic improves 😉

I have tried numerous times to link my resort reservation to this app so we can book reservations for dining etc. It will not let us use our reservation confirmation number. We have called support 3 times over the last week and got no resolution to the issue. Each time the cast member gave us a different answer for how to resolve it. None of it worked as we attempted to get this resolved prior to our 60 day mark. Now we are at the 60 day mark and some of the reservations we wanted are not available. :(Also, went to Shop Disney on the app to purchase a new Magic Band+. When the purchase was trying to go through the page would freeze and appear as if the transaction didn’t go through. I would try again over and over. My cart would still be full and I never got a purchase confirmation. The next day I got an alert from AMEX, my card was charged 5 times for the magic band. I called AMEX and they flagged the charges. Then I had to call Shop Disney support to verify that the purchase was for one magic band and not five. The cast member said none of the sales were completed. She completed a new one on the call but said it would take several days for the other five charges to fall off the card. Let’s just say that the app is unpredictable and doesn’t work very well. Keeping my fingers crossed that all of this can eventually be corrected and will work for Genie+ etc. once our days in the parks happen.

I have had nothing but trouble trying to make reservations. Some websites say if you are staying at a Disney resort you can make reservations 60 days out from the day you check in. I tried to book Star Wars building light saber for hours it said unavailable/no times available, when I finally got in, there were plenty of times to choose from on that date, it also let me book 62 days out (I’m staying at a Disney resort). Then I went to book bibbidi bibbidi boutique 61 days out, it would not let me click the date I needed even though I could do light saber building 62 days out. On 60 days out it says there is no times available??!!!??? This is a joke. Are we booking Taylor swifts tickets or trying to make a reservation? We need better guidelines on booking. How many days for Disney resort stayers vs non stayers, what time exactly we can book (12am, 6am, 8am, etc). I got in the website 61 days out, would not let me book for 61 days out. then I get on the website 60 days out and you can book up to 63 days out? But the app will only let you do 60 days out? This is horrendous. It makes no sense and it’s not the same day to day. Also why are the individual lightening lanes called lightening lanes if you call lightening lanes through genie plus the same thing? Change the name of one or the other because it’s extremely confusing trying to figure out what this means. Genie plus with lightening lane and fast pace or something! Stop calling it the same thing!

We downloaded this at the ticket counter when the agent said it is the way to reserve fast passes. Since it was the day of our visit, there were no fast passes available, but we could use it on future days. That’s not their fault, that is just my ignorance in believing that there was a “fast pass”benefit for each day of use. The next time we were armed with experience and ready to plan our fast passes for our next visit. However, the app wouldn’t properly scan my card. I had it in the system the first day, but it was no longer there, so I scanned it again, and again, and again...to no avail. After way too much time trying to get my ticket scanned so I could order a fast pass with my party, I tried to search for “help”. To be told by the app that there is no “help”. There is no phone number, there is no customer service, there is no frequently asked questions, there simply is no help. So, we’re back in the same boat of not ordering fast passes before going. Hence, what is the point of having the “Disney experience” app, if our only Disney experience is the one that makes us wait in the stand bye lines on every single ride? If I were to do it again, I would not buy a pass assuming this app would allow us to use fast passes. Instead, I would only buy a single day ticket with the understanding that lines are just part of the Disney experience.