Hawaiian Airlines 4+

Hawaiian Airlines, Inc.

    • Free

Screenshots

Description

Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand.

Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Sign into your HawaiianMiles account to book in miles and access your saved travelers and payment methods for faster check-out.

Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go.

Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more.

Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet.

Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change.

Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change.

Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports.

Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them.

In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device.

Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more.

Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list.

Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft.

Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.

What’s New

Version 3.2.1

Aloha! This release features some minor improvements and bug fixes. Please share your thoughts with us by emailing HAMobileApp@HawaiianAir.com. We value your feedback. Mahalo!

Ratings and Reviews

4.8 out of 5
118.9K Ratings

118.9K Ratings

ejlontok ,

In-Flight Entertainment Issue with iPhone 11

First of all, over was overall the APP worked great for viewing your trip information and checking in. It was very easy to navigate.
The only issue I had was the In-Flight entertainment. I recently purchased the iPhone 11 and when I attempted to access the In-Flight Entertainment menu on board I would get an error that I was Offline. I powered cycled my phone several times with no luck. Thank goodness a flight attendant was already aware of this issue and was able to assist me with troubleshooting. She had to turn the WiFi off and power cycle the phone, turn the WiFi back on, then put it back in airplane mode several times just to access the In-Flight Entertainment menu to watch anything. If I changed movies the APP would freeze up. So I had to redo the power cycle process again. This was very frustrating.

Developer Response ,

Aloha Ejlontok! Sorry to hear about your troubles with accessing the In-Flight Entertainment feature in our app. We'll share this with our developers and try to fix this as soon as possible. Thank you for sharing your details with us and please email us at HAMobileApp@HawaiianAir.com if you have any additional feedback. Mahalo.

cmndrpiccolo ,

Needs work, not much changed

Wrote the below review 6 months ago. Nothing has really changed. Booking points still buggy and won’t display all the time. Still haven’t fixed infant seat booking. Most changes require calling customer service. Still years behind southwest app and
Other competitors.
Needs to be better. Original review below. Still stands.

Honestly this app doesn’t cut it in the modern age. It’s way too glitchy. The last 3 flights I’ve checked in on using the app it can’t load the luggage section and you are forced to do it at the airport. Furthermore, 4 times today I’ve tried to Book a flight using miles, clearly selecting miles in the booking part, and every time it not only displays cash only, but it then asks for all my personal info as if I’m not logged in. This is despite clearly being logged in, seeing my other linked flights and my point balance. The app is janky. Final example: when you book and click traveling with lap infant it tells you to call the reservations line and book (which almost ALWAYS results in higher fares than on app!) but low and behold if you ignore that, book normally and when check in time comes you can add a lap infant in a matter of taps on the app no problem. Why tell guests to call when it is clearly doable and easy in the app? I literally just did this 2 days ago. This misinformation, inconsistency and instability makes this app frustrating. It could be way better.

Developer Response ,

Aloha! Thank you so much for your detailed and thoughtful feedback! Please accept our sincere apologies for the disappointing experience you've had. Your frustration is completely understandable. As of February 10th, we rolled out a fix to the issue where you were not able to search for flights in miles and see your saved travelers or payment methods. We also released an updated version a couple of days ago that should help with the Baggage issue you were describing. Thank you for calling attention to the language about booking an infant - we'll take a look at that. If you have any other feedback to share or any questions that we could help with, please email us at HAMobileApp@HawaiianAir.com. Mahalo!

ogi1kenobi ,

Finally figured it out…

I have had my login error out so many times and have had to change my password. Since you can’t use old passwords it’s making it extremely more difficult and exceedingly more frustrating for me to justify even keeping this app. I was told to use another browser which I though was strange since it’s the app giving me problems not the website login. Apparently I’m the only one having this issue but I’m not going to keep changing my password because the app can’t recognize my login even though the website does.

*UPDATE* I figured out that unlike most (if not all other) sites I use, this one automatically begins the password login with uppercase. I’m so used to having to “manually change” any letter from lower to upper case that I didn’t realize the app automatically began with upper case and so each time I tried to login (my password begins with a uppercase letter) I selected the shift which in actuality made it lowercase. Been so used to doing it one way as force of habit I didn’t realize it was my error.

Developer Response ,

Aloha! We are truly sorry to hear about your frustrating experience with trying to log in on the app. Have you already tried deleting and reinstalling the app? Sometimes the issue with log-in arises after an app update is automatically downloaded, and doing a fresh install usually resolves it. We'd love it if you would give us another chance! Mahalo.

App Privacy

The developer, Hawaiian Airlines, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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