HawaiiUSA FCU Mobile Banking 4+

I love credit unions and this credit union, but the online app has enough log on and verification issues to make it bothersome. Fingerprint and facial recognition are pretty secure, but anytime the app experiences the slightest delay, it requires adding your password manually. It’s one of my few passwords I have memorized now.
Updating my phone number was technically impossible after discussing it with CSR. The new number needs to be verified via text, but it didn’t send the codes. They had to email the verification, the text or call options don’t work, and you won’t learn that until you call.
I don’t just complain, I always offer suggestions to fix their problems, and for the most part, they do.

HawaiiUSA amazing mobile experience. Love the option to put comments in my transfers and transactions. Like the mobile deposit not as much as CPB but your getting there HawaiiUSA. Would like to see the option to change categories per charge in the transaction, would love to see immediate card notification via the app vs an email you send. Who needs more emails. In app notification would be amazing. Also one last thing. Card controls via the app. Turn my debit card on and off, set spending limits and locations. Wow these features would push it over the top.

All my needs are taken care of on this app. I especially like the “search” function to see if I paid a particular bill. You can set up auto-pay, transfer money between your accounts (including to your car payment loan account) or even to accounts at another banks, Face ID, remote deposit a check. Even though the actual bank has short hours, using the app makes things really accessible. I only have to go to the bank maybe 6 times a year!