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Description

With our improved mobile banking application, we have made it easier for you to do your banking from your mobile device - anywhere and anytime.
Do all of your personal and business essential banking needs safely and securely from your mobile phone or tablet:

∙ Check your account balance
∙ View Transactions
∙ Deposit Checks
∙ Transfer funds between your ASB and external accounts
∙ Set up and pay your bills
∙ View account statements, checks and deposit images
∙ Reorder checks
∙ Set up and receive alerts
∙ Enroll in text banking
Msg & Data rates may apply.

Member FDIC

©2020 AMERICAN SAVINGS BANK

What’s New

Version 3.0.5611

Thank you for using the ASB Mobile App. We are committed to creating a great Online and Mobile Banking experience. The latest version includes:
- Push Notifications
- Additional actions within the Three-dot menu
- User Interface improvements
- Defect and bug fixes

Ratings and Reviews

4.7 out of 5
4.5K Ratings

4.5K Ratings

KMLY1 ,

This review is for baby boomers and older only

Sharing what I learned. A teller suggested I talk to a specialist to help make my banking easier. To be polite I listened because that’s what our generation does.

If you’re used to calling for balances or going to bank to move money around there is a way to do all of that and more on your phone 24/7.

Ask the teller to have a specialist sit with you and show you how to down load app and use the app. Then go home and try it. Super easy and super convenient.

Balances in less time than a call to the automated line. Way less time than driving to bank. You’ll be extremely surprised at how much you like it.

I received a $7 refund check fro my eye doc. Since it was so small I waited until I had business at bank. Then I remembered you can take a picture of the check and deposit it from your phone on the app. I took an chance and did. Sooooo easy to deposit checks now.

Then I was about to call for a balance and remembered I could use the app. Sooo fast, so easy.

The only thing is you have to remember your login and password. Otherwise too easy. That’s my review hope it helps someone.

Tika25 ,

MANY issues- Overall fair but bill payment is terrible

Although you can add a nickname to each payor, in the app that’s all you can see. For instance you and your spouse both have a Visa card and you nickname one wife and the other husband, you will only see wife and husband in the list of vendors. Ok if you only have one card but when you have several it’s impossible. Same if you have multiple properties and you nickname the address, but you do that with each utility and property tax, now you just see six listings with the same property but you have no idea what vendor you’re paying.

I also don’t like the fact that in the middle of actively working in the app it will close down automatically due to time and then everything is lost.

The worst past about the bill payment system is that if ASB has to use a third party to cut the check the money is removed from the account at that time NOT when the check is presented for payment! Which means you never know if a check has been actually received until you get a past due notice and the. Have to contact the bank, pay to be told the check hasn’t cashed and then pay to have a stop payment place and then fight to get the money reinstated and then start the process over again. In the meantime you the vendor dings you for being late and it affects your credit score and there’s nothing to fix it.

Hoss1945 ,

Frustrating experience

All I want to do is eliminate an old, inactive home equity loan from my account lineup.

Received a message back from customer service that I need to do this myself as since this was a recurring payment. Gave me the steps to follow. I followed up to a certain point, and there was no “cancel series” option. Tried many times and I guess I’m heading to the bank for help after the holiday. I’ve tried to do this previously as well... that’s when I got this set of instructions. There was no mention of “a call us if you need someone to walk you through the steps” option. I’m a senior and can do a lot of things online with minimum support, but this experience left me feeling stupid and incompetent.

Would have been nice and courteous if person who gave me the instructions, also included a callback number with their name so I could call them during working hours. This kind of issues really can make one feel hopelessly inadequate and is demoralizing as well.

Developer Response ,

Aloha Hoss1945,

We sincerely apologize for the level of service you've received. If you'd like to give us a call before visiting a branch, please contact us at 808-627-6900 or toll free at 1-800-272-2566. Representatives are available Monday thru Friday from 8am -7pm; Saturday, Sunday, and most holidays from 9am -3pm.

Mahalo,

Lana M.

App Privacy

The developer, American Savings Bank Hawaii, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Information

Seller
American Savings Bank FSB - HI
Size
30.5 MB
Category
Finance
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Simplified Chinese, Spanish, Traditional Chinese

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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