Description

HID Mobile Access® merges security with convenience by enabling a smartphone or other mobile device to securely open a door or gate.
If you would like to start using HID Mobile Access® in your organization please visit http://www.hidglobal.com/services/mobile-access to learn more about the service and compatible readers. The App will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs.
To improve the door opening experience, we detect readers when the app is not open. Location Services is used exclusively for this purpose. Continued use of location services in the background can dramatically decrease battery life.

What’s New

Version 3.7.6

This version includes below updates:
- Minor bug fixes related to Jail breaking notification in recent iOS version

Ratings and Reviews

1.8 out of 5
99 Ratings

99 Ratings

Bretty Brett ,

Big missed opportunities

The app is generally reliable for me, but the Apple Watch companion app has a few big missed opportunities. The Apple Watch companion app has a watch complication but it only works with certain watch faces. The complication doesn’t work with the newer watch faces such as info graph, which is a much more appealing and popular watch face. Also, the watch complication just opens up the Apple Watch app. If the idea is to make the Apple Watch app as convenient and secure as possible, HID needs to focus on the Apple Watch COMPLICATIONS. The Apple Watch APIs should allow for a more interactive complication for ALL watch faces that doesn’t require the app to open in the foreground. Another missed opportunity is that the watch app only works when tethered to the iPhone - even when you have a cellular enabled watch. It would also be interesting if the watch app could be used like the phone, in that the watch could just be held up to the reader without needing to press a complication/open the app at all. But I understand that the Apple Watch battery life may be prohibitive.

Subcomandante ,

Awesome. If only it was reliable.

I’ve been dreaming of not carrying my badge everywhere and Jan g my watch instead for a long time. This app enables that which is amazing.

Too bad the app isn’t reliable. The settings are inscrutable, and for an incredibly simply app they managed to create a confusing UI. Half the time it doesn’t work. Every now and then the app goes crazy as soon as I enter my building, sending notifications every 3 seconds which only stops when I force quit.

In other words: too useful to not use but there’s soooo much to fix.

B.S.B.. ,

Would be great if reliable

The idea behind this app is wonderful. However, to really be useful it needs to “just work.” This app, well, doesn’t. I can think of exactly one time it unlocked a door the first time I held my phone up to a reader. Beyond that, I find myself consistently standing at the door, failing to unlock it with the phone three or four times, and reaching into my bag for my card—which works like the phone should. For as inconsistent and unreliable as the phone seems to be, the watch app and lock screen widget are worse.

To be fair, the phone app does seem to be more reliable when open and running but allegedly that shouldn’t be a requirement.

We installed new card readers in part to support unlocking through smartphones, and have a waiting list of users asking to have their devices enrolled for this function. I’m “lucky” enough to be one of our testers but, as the IT leader who is sure to have the flakiness of this system pinned on their group, don’t think I’ll be rolling it out to our users any time soon.

Information

Seller
HID Global Corporation
Size
40.5 MB
Category
Business
Compatibility

Requires iOS 12.0 and watchOS 4.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, German, Italian, Portuguese, Simplified Chinese, Spanish

Age Rating
4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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