HID Mobile Access® merges security with convenience by enabling a smartphone or other mobile device to securely open a door or gate.
If you would like to start using HID Mobile Access® in your organization please visit http://www.hidglobal.com/services/mobile-access to learn more about the service and compatible readers. The App will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs.
To improve the door opening experience, we detect readers when the app is not open. Location Services is used exclusively for this purpose. Continued use of location services in the background can dramatically decrease battery life.
Thanks for using HID Mobile Access®! .To make the app better for you ,we bring updates to the App Store regularly.
Every update of the HID Mobile Access app includes improvements and performance optimisation.
This version includes below changes :
- UI Changes & Bug fix
Keep it updated so you've always got the latest and greatest.
Ratings and Reviews
Awesome. If only it was reliable.
I’ve been dreaming of not carrying my badge everywhere and Jan g my watch instead for a long time. This app enables that which is amazing.
Too bad the app isn’t reliable. The settings are inscrutable, and for an incredibly simply app they managed to create a confusing UI. Half the time it doesn’t work. Every now and then the app goes crazy as soon as I enter my building, sending notifications every 3 seconds which only stops when I force quit.
In other words: too useful to not use but there’s soooo much to fix.
Would be great if reliable
The idea behind this app is wonderful. However, to really be useful it needs to “just work.” This app, well, doesn’t. I can think of exactly one time it unlocked a door the first time I held my phone up to a reader. Beyond that, I find myself consistently standing at the door, failing to unlock it with the phone three or four times, and reaching into my bag for my card—which works like the phone should. For as inconsistent and unreliable as the phone seems to be, the watch app and lock screen widget are worse.
To be fair, the phone app does seem to be more reliable when open and running but allegedly that shouldn’t be a requirement.
We installed new card readers in part to support unlocking through smartphones, and have a waiting list of users asking to have their devices enrolled for this function. I’m “lucky” enough to be one of our testers but, as the IT leader who is sure to have the flakiness of this system pinned on their group, don’t think I’ll be rolling it out to our users any time soon.
Working pretty good
Unlike most of the reviews, I am having a lot of success with the app. I am using an iPhone X, have the “always” setting turned on for allow mobile access, and also “twist and go” turned on. From about 6 feet out, I can just pull my phone out of my pocket and turn it and the door unlocks. It’s worked every single time.
I do wish there was a way to make it work without having to take the phone out of my pocket (proximity sensor). Like others, is I tap my phone to the sensor it brings up Apple Pay, so I do it from a distance. The Apple Watch app also does not work.
- HID Global Corporation
- 61 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, German, Italian, Portuguese, Simplified Chinese, Spanish
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2014-2017 HID Global Corporation / ASSA ABLOY AB. All rights reserved.
With Family Sharing set up, up to six family members can use this app.