Hims: Telehealth for Men 12+

This New App Is Soooo Good!

As a long-time Hims user, I have to say, I always thought the site experience was good but nothing that really stood out. This new app has totally changed that. Super easy to navigate, full of really helpful content—both created by Hims and from the Hims community—and very easy to utilize to chat with your doctors, set up a new consultation or explore products and service you may not have otherwise thought about.

Simply put, if the site experience was something that I would try to get through as quickly as possible, the app experience makes me want to hang out, explore and discover. Not to mention the visual appearance is fantastic.

Check it out! ⭐️⭐️⭐️⭐️⭐️

As advertised

I think that really sums it up. They offer certain medications for certain reasons. You tell them what you’re interested in, they ask you questions and if you qualify based on your answers then they send you the meds you ask for. If you want to change your prescription be it a different medication or a different quantity you can literally get on the app and it’s stupid easy. If you don’t have the bread to cover it at the moment you can just “snooze” the prescription, and then if you end up with the money later you can simply click “refill now” like I just did and you get your script soon after. I honestly don’t pay attention to how long it takes to ship but it seems fairly quick. I don’t remember ever feeling like I was waiting forever for them.

Oh, and also you can chat with your medical provider at anytime though the app and I’ve never waited longer than a few hours for a response. Under normal circumstances you just get your little brown box in the mail and you don’t have to mess with anything but enjoying feeling better or giving it to your wife.

The only negative I have… is that it seems expensive. I’m not really knowledgeable but it seems very expensive for the sort of thing it is. Surely it’s not that expensive to produce and provide, but what do I know. I’m a satisfied customer though, that’s a certainty.

Horrible Service

Most bizarre interaction with a doctor I’ve ever had. It’s clear these people don’t know what they’re doing.

I came to Hims for ease of use and price, but I’d already been assessed, diagnosed, and treated by several doctors in the past. I filled out the Hims assessment, which is sparse and leaves no room to explain anything, and waited for the result. They got back to me and told me that they could not see me. No explanation given. Surprised, I responded with my history, thinking that since their assessment does such a poor job providing the necessary information for a doctor to make a decision, they’d see my response and change their minds. The doctor responded by saying that because I had taken a particular medication in the past, they couldn’t see me. Here’s the problem: I was prescribed it 20 years ago for reasons other than the reasons it is usually prescribed, only took it for a few months, and then stopped taking it. Any other doctor would have asked all of these questions to get a full history. Instead, Hims just denied me service without getting my history and without any consultation. Bizarre. I’ve never felt so unheard by a medical professional. Stay away. These people don’t know what they’re doing.

Developer Response ,

Hi @Davesurfff, thanks for taking the time to provide us with your feedback! We understand your frustration and we’re sorry to hear that you felt unheard by the provider. Each patient is treated on a case-by-case basis by a licensed provider, but they may determine that your care might be most safely handled by your personal care physician. If you’d like to discuss the referral decision, we’d encourage you to reach out to us by visiting the secure messaging portal in your Hims or Hers account.