HondaLink 4+

Finally updated for iPhone X! Early adopter problems I know lol. Its a good app that works most of the time. The issue I have is with the feedback from the car. The app is slow to update if it even updates the cars status at all. Example I remote start the car sometimes it shows its started and how long its got left to run other times it just gives me a thinking circle and doesn’t update. Additionally the run time remaining doesn’t have live updates (or timer), you have to refresh the screen to get the time to change. Finally I wish it would tell you how many times you can extend the remote start time. Instead it just gives an error if you have exceeded the run time. Also Honda whats up with the super short 10min run time, you can’t heat or cool a car that fast, extend the time or at least let users set their own run time.

I will say that the send to car directions works great 9 out of 10 times that I have used it. One time it said it sent but never showed up on the car.

I purchased this 2020 Accord Touring about 7 weeks ago. The car is amazing! However, the Honda Link service I was looking forward to using has been nothing short of atrocious. For the last 6 weeks I have been trying to purchase one of the HL packages, but it keeps telling me I need to perform the OTA update that I already performed. I even took the car to the dealership, and they confirmed the update was completed. They also sent up the form to Honda to clear the recall from my car so the service would work. Still nothing. I have been battling w/ tech support for the past 5 weeks. They can see that the update has been performed on there end, but Honda Link can’t. The customer service from tech support has been ok, but the HL associates are terrible. I’m not trying to be rude, but the language barrier is unbearable. I also heard a rooster crowing( if that’s what they do) in the background . So it’s quite obvious they are working from home. To top this off, I received a letter from Honda saying that the update needed to be performed by August. So like a fool, I went to my car and tried to do another update. And just as I thought, the screen said “software is up to date”. I am over this. I feel like Honda owes me a new module. The car is under manufacturer warranty. You would think a company with this reputation would be able to help me with this. I am going to escalate this issue as high as I possibly can.

What a waste of time and money! Paid for the subscription to be able to use the app as a remote. Really wanted to have an option of a remote start of my van in these hot days. Was going to use this future to pre cool the vehicle in summer by remotely starting the engine. Instead I got a useless app that crashes my iPhone every time I want to do something in the app. It just shuts down my iPhone and I have to manually turn in on again. But this is not the worst part. The app is just useless in my case. It would NOT recognize my subscription. I mean I’m logging in using my Honda account credentials, then adding my vehicle using the VIN number and nothing! Just blank screen. It shows me my vehicle at the top of the screen, but says that all my subscriptions have expired. All the fields are blank, like there is no connection to my vehicle. I’ve called Honda support, was told that they will investigate my case and find the problem then will call me back. It’s been a few days already and nothing has changed. Every time I call they’re saying that technical department is still working on my case.
I own other vehicles from different manufacturers and their apps are working just fine and customer support is very responsive, but not Honda’s.
Very disappointed! By the way, the vehicle is 2018 Honda Odyssey Elite, and it has no problems, in my family everyone loves it.
I hope that Honda will pay more attention to issues with their software.