HondaLink 4+

Underdeveloped

This app could be so much more but falls short. You can only “start” your car in 10 min timer increments. You have to remember to come back in 10 min to extend it. After two 10 min increments it won’t let you start any more. I say “start” because on my hybrid accord it really doesn’t start the engine to run the AC, it just blows a fan on battery. You should be able to do one 20 min period if you wanted to instead of two 10s or maybe just start it for an hour. It’s my car, if I want it to run for an hour the I ought to be able to do that. You can’t turn on seat heaters remotely. You can’t open or close windows with it remotely. You can’t create a shortcut with Siri so you can say “hey siri, start my car”. It takes forever to establish a connection and actually perform the action your asking for. The “in car temp” doesn’t actually update. It still says 35 in my car but when I get there it’s warmed up a lot more. It doesn’t have an Apple Watch companion to just tap to start. It doesn’t have a pop up notification that your start timer is ending soon and a request to extend another 10 minutes. On and on… like, did they just make the app and forget about it? Where is the development team? Where are the updates? Where is the continued effort to improve???

Developer Response ,

We appreciate your feedback, and we are sorry you are unhappy with our connected products. We will take your feedback into consideration for future product development.

Thanks,
Honda Customer Service

Doesn’t work - not reliable

Unfortunately, this app doesn’t work. Every time you get in the car for some reason it opens even though none of the functions you can use while you’re in the car. When you open the app outside of the car the menu to any of the functions doesn’t show up. Keeps cycling. I have closed the application, rebooted my phone, and even reinstall the app and nothing seems to help. The menu loads maybe 10% of the time. Sometimes it even loads and then refreshes and reloads again. When I have gotten it to work, the success rate of starting the car is low. It makes no sense that they don’t show the trip that you previously had until you’ve done another trip of at least five minutes, so you really could be going days if you haven’t driven and not see the last trip. No reason you need to wait for a subsequent trip to see the last completed. Also, the ratings make no sense - it counts against you days that you might drive or time spent in the car which isn’t really in your control. It’s unfortunate as I’ve had other apps that do the same thing for other car brands and they work perfectly. It’s a good thing you get trial to see how bad this is. I’d give this no stars if I could. You would also think after about 125 horrible reviews in the last three months, most of them one or two stars, and only a few that were 3 stars or better, that developers would be a little bit more responsive. And the poor reviews go back much more than a few months.

Developer Response ,

We're sorry to hear you're having issues with HondaLink. For further assistance and troubleshooting, please reach out to our In-Car Technology Support at 1-888-528-7876. Our agents are available Monday-Friday, 6:00am-5:00pm PST.

Thanks,
Honda Customer Service

OTA update already done!!! But still unable to get services

I purchased this 2020 Accord Touring about 7 weeks ago. The car is amazing! However, the Honda Link service I was looking forward to using has been nothing short of atrocious. For the last 6 weeks I have been trying to purchase one of the HL packages, but it keeps telling me I need to perform the OTA update that I already performed. I even took the car to the dealership, and they confirmed the update was completed. They also sent up the form to Honda to clear the recall from my car so the service would work. Still nothing. I have been battling w/ tech support for the past 5 weeks. They can see that the update has been performed on there end, but Honda Link can’t. The customer service from tech support has been ok, but the HL associates are terrible. I’m not trying to be rude, but the language barrier is unbearable. I also heard a rooster crowing( if that’s what they do) in the background . So it’s quite obvious they are working from home. To top this off, I received a letter from Honda saying that the update needed to be performed by August. So like a fool, I went to my car and tried to do another update. And just as I thought, the screen said “software is up to date”. I am over this. I feel like Honda owes me a new module. The car is under manufacturer warranty. You would think a company with this reputation would be able to help me with this. I am going to escalate this issue as high as I possibly can.