iAquaLink 4+

Can’t get app to work

For the first few days all was well but when I tried to get the app to work with our lights and make it change colors, well that is when the app went down. Seems not to want to link to our pool equipment. On our computer using their website works great, but sitting right beside my computer and it connected to equipment, my phone still has no luck. So it isn’t a WiFi issue but a app issue is all I can tell.
I have uninstalled the app several times, rebooted my phone and no luck. Still just a sad error message saying can’t connect.
Called several times the 800 number to ask for help and starts off with 20 minute wait and then 15, then 10, then 5 minute wait, thinking I am about to get someone when it says 2 minute wait; but then hear over 20 minute wait again. Was on the phone waiting for an hour when I finally asked it to call me back. But lol no phone call. Not good customer service.

Want to update this. I got someone in their tech Dept from the 800# from their website. And the nice lady saw the problem right off. She put me on hold for a few minutes and did something on her end and if all started to work again. I think I did something on my end that she had to restart create a new account for me in the background that mirrored everything as it was already. I didn’t notice anything on my end except the app was working properly and for 3 day no issues. So call their 800# and more than likely they will fix your issue

Developer Response ,

Hi oppppy123, Thank you for the update! We're happy to help. Enjoy your pool time! - iAquaLink Support

Wish I would have had this 10 years ago.

When we put our pool in many years ago I was given the chance to put automation in but decided, "hey, why spend so much money on pool automation? It's no big deal to just get home, turn the pump on, turn a few valves and switch the heater on manually". And that's what I did for 10 years. Cold nights, running back and forth to the pump and heater. Then someone in the spa (usually my wife), "it's getting too hot or it's still to chilly. I don't want to get in yet. Back to the heater I would go. Then my x-brother-in-law, still a good friend and aircraft maintenance manager an pool guy on the side says, man you should put this automation gadget in. I thought, well why not. The kids are out of school and out of the house. Well when my B-I-L told me the cost, well jeepers, it was a lot less today than it was 10 years ago! I did install the system and wow, what a difference it has made. Out on a cold bike ride, or at the office? Not a problem. Whip my phone out and when I get home it's all ready the perfect temperature. And when that someone says what's the temperature, is it ready the right temperature? I can whip my phone out and say, is 98 okay? Yep, that's it. And if she gets in and it's still to chill? Wait right there honey, I'll bump it up a degree. I'm a hero! All I can say is today my Iaqualink automation is a no brainer.

Connection issues constant

First year worked great and no issues and every time I logged on through the app the pool was online. Flash forward one year- same router and nothing but connection issues. Picks up and drops - shows connected and then check from app on phone and shows offline. Frustrating so purchase an upgrade to a Nighthawk 8000p and thought never have an issue again. Connect to WiFi- shows connected on app- and 10 minutes later- not online- this needs to be addressed and until then- save your money!
Update 5/22- got an email from your support and it’s spotty at best as to your request - much like your product- followed all your guidelines and used WPS and used iPhone and loaded and connected the iAquaLink to the router (over and over and over again)- actually... I log in from a desk top and can actually see that the iAquaLink is connected and green and it is connected.... it’s your poorly designed updated app or software that is supposed to make the bridge so we can use your app that is just terrible. Reading the other reviews in the last year tells me this is the case. Fix your software! It use to work!

Developer Response ,

Hi Ella.1999, We'd like to help get your app connecting. Can you please email your contact info (phone/email) along with "iTunes" to us at customerfeedback@fluidra.com? A product specialist will contact you to see how we can help. Thanks for your patience. - iAquaLink Support