IB ONE Wallet 4+

Independent Bank Michigan

    • 4.6 • 7.5K Ratings
    • Free

iPhone Screenshots

Description

Bank when and where you want with ONE Wallet from Independent Bank—a better Mobile Banking experience.

Features Include:

Dashboard of Accounts
Transfers
Bill Pay
Send Money with Zelle®
ONE Budget Tool
Location Finder

To get started, you must be an Independent Bank customer and enrolled in Online Banking. To learn more, please visit IndependentBank.com or contact our Customer Experience Hub 800.355.0641. Member FDIC.

What’s New

Version 23.1.0

• Zelle Ready Contacts: Send money with ease by syncing your device’s contact list with Zelle.
• Minor menu changes
• Bug fixes

Ratings and Reviews

4.6 out of 5
7.5K Ratings

7.5K Ratings

Weightloss2015 ,

Customer Service is Horrible

I’ve made several attempts to contact customer service and each time, if I’m lucky enough to get someone on the phone and most times I’m not, they’re unable to answer my question. Time on phone the majority of the time is over an hour.
I’ve made several requests for a copy of the agreement I signed when setting up the app, I still don’t have a copy. It looked like I was gonna be able to print it after I agreed to terms and I couldn’t.

Developer Response ,

Hi there, thank you for letting us know. We're sorry you had to wait so long and weren't able to get what you needed. All of our disclosures and agreements can be found on our website at https://www.independentbank.com/legal-notices. Let us know if you need anything else!

JentheoMac ,

Garbage app

(ExPECT 2 hr wait times if you want to customer support) This app is useful if you like wasting money and time because when you try to transfer any amount of money it will eat up your whole afternoon loading and sending error messages. When your tormented evening is over, you’ve not only lost the money you were trying to transfer but you can say goodbye to any plans you had the next day because, as a reward for being robbed of your balance, you can expect to spend more hours on hold in an even longer line than before thanks to your bank merging with a mega bank. Do NOT download this app if you are sending any serious amount of money or if you value your time whatsoever. They do not. I’ve gone through these issues multiple times and there’s really no sign of stoppage. Ever since I joined independent bank in 2017 it has been a downhill ride. Reduction in quality, customer service, and response time. It’s insulting banking with these clowns.

Developer Response ,

Hi there, we are so sorry to hear this. If you can, please visit your local branch so we can discuss this together.

iamdrkneegrow ,

Would give 0 if possible.

What a horribly designed and executed app. To transfer money between accounts now takes multiple tries and closing the app several times. Countless white screens forcing me to close the app and try again just to press facial recognition and wait for the app to buffer and load for 10 minutes. And that’s if it even works! Don’t know how many times I received the massage that an “unknown error has occurred please try again later”. I’ve only used this app successfully maybe 7 times. It’s difficult to pay your bills when the app is constantly down and you cannot see how much money is in which account so you have to either drive to a location to physically put your card in the ATM and get a receipt or call independent banks telephone number. Please for the love of Christ, fix this app. The old one was much better.

Developer Response ,

Hi there, we are terribly sorry to hear about the experience you've had with our app. We appreciate your honest feedback and will share it with our team. If you need anything in particular, please let us know.

App Privacy

The developer, Independent Bank Michigan, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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