Frontier Airlines 4+

Was on the chat line for almost 2 hours… Because of course now you can’t even use a phone number to speak to an actual person. Two people on the other end could not figure out why I couldn’t check in for my flight tomorrow. And it showed that frontier owed me $39. And they also had me in the wrong seat in the middle of some people. They don’t have me sitting with my cousin, and I paid for my seat! Long story short, I was the one who figured out the problem and changed my seat to an aisle seat the $39 refund came off and the money part was rectified and I was able to check in on my I’ll seat, ON MY OWN!!!! I have been a den member since 2014 and advocated for Frontier….well, NO MORE! SIMPLY AWFUL NOT BEING ABLE TO SPEAK TO SOMEONE ON THE PHONE. And all of this because the flight that we took to Florida was canceled and we had to change the flight back as well! I also spent over two hours on the chat line yesterday trying to understand why a $50 certificate given to us for compensation for the canceled flight can only be used towards the base fare which of course was only $10! And you cannot save the remaining part of the certificate it must be used at one time. I now believe that frontier airline should be reported to the Better Business Bureau.

Never fly Frontier, they have the absolute worst customer service and the app gave us an error which took about 30-45 mins in line to fix. Then, we had to go back through bag check and get our boarding passes, taking a total of around an hour and a half just to get our bags checked! Then, when trying to board our plane, they said the tennis rackets we were carrying were not personal items!! It was 2 tennis rackets in a bag, but because it was just a little too long they didn’t allow it, even though it is maybe 3 inches thick at max and couple feet long, it barely didn’t fit inside of the personal item check. Then, they charged us 100$ for the carry on! If I knew it wasn’t considered a personal item I probably would’ve just brought my big tennis bag instead of my small one. Frontier is hands down the absolute worst company i have ever had the displeasure of flying with. I would not recommend this airline to any person, as it is all trouble and a pain.

Never again will we fly Frontier. Tried to check into our flights the day before leaving, the app wouldn’t allow it so we contacted Frontier Airline customer support. They told us this happens a lot, that the flight was still on and to show up to the airport at least 3 hours early to check in. We arrived to the airport and nobody was at the frontier desk. We were told by airport employees that the flight was still on and that frontier should be at the desk anywhere from 1 1/2 hours to 2 hours before the flight. We were nervous so we began to contact Frontiers customer support. We waiting on hold until an hour and a half before the flight before being told by a frontier employee that the flight was canceled (months ago) but the day before was told it was still active and to come to the airport. When we became upset over this the frontier employee cancelled our flights on the spot, told us we couldn’t talk to a manager, informed us we were not getting our money back and hung up on us. This entire experience (our honeymoon) was then completely shifted because we needed to buy tickets that day at the airport (for a huge markup). Worst flying experience of our life. This is by far the worst airline, customer support, app, service you could use. Save yourself the headache, debt and stress. They will literally steal your money USE ANY OTHER AIRLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!