WaFd Bank 4+

I use the app to monitor spending and budget. I have multiple accounts and don’t use all of the accounts constantly. It would be nice to have a option to freeze the card to prevent spending in the case of identify theft. I have this option in all the apps of the other institutions I have cards through. Other then that I love the app.

I like many features of this app and also like WaFd Bank and its services. I do have one serious concern about the mobile app, however. Up until about 8-9 months ago, I was able to view and print copies of me cancelled checks using my iPad or my iPhone. Last summer (2023) this function is no longer available to me. When I click on “view check” , I get an essentially blank screen with a small square box in the middle with an ‘x’ in it—but no check view. Clicking on the little box, or anywhere else in the screen, does nothing. I have reported this issue directly to the bank, but so far, my problem has not been resolved.
I am still able to use my iPad and iPhone to view cancelled checks from my account with a different bank, so I know my iPhone and iPad still have the capability. I am hoping that the Developers can suggest a solution to resolve this issue. For me, the app would receive a five star rating were I able to use this feature again.

I’ve had a few reoccurring issues with the app, but overall I do think it is safe and simple to use. Only gripes I have involve customer service: they’re always nice, but there was an instance where I called and had to change my address. They never did it. I had to call THREE times and each time they confirmed the address was changed, and yet when I called back again they said my address was an address from when I was 16 (I’m 22 and I have moved 5x since then) and it ALWAYS goes back to that 1 address. Also, the app constantly bugs out when transferring money from checking to savings, and takes forever to update.

Overall like I said, the app is convenient and pretty simple, but buggy. Customer service imo needs to work harder, because I shouldn’t have to call multiple times to change an address when you’ve clearly confirmed each time (different agents) “I’ve gone ahead and changed that address for you”