Good morning, I get on the #19 bus every weekday at around 6 am, stop # 0574, and get off at Rosa Parks. I don't know the driver's name, but he is the nicest guy. He pays attention to his customers and even notices if you miss a day. I have not been feeling my best this week and fell asleep on the bus this morning. When he stopped at Rosa Parks, he very kindly woke me up to let me know it was my stop. I was so grateful. If he hadn't done that, I would have been late for work. I say that is going above and beyond his duties as a bus driver! If it were up to me, this guy would get a raise! He has great customer service skills!

Early mornings are the worst to figure out. App is pretty good most of the time but sometimes is misleading. For example I put in my destination and preferred arrival time and it gives me a resulting bus that arrives after the eta of my destination drop off. How can I arrive to work at 6:05am but only after the bus shows up at 6:45am? Or I when I plan my trip the night before through the MYJTA app it tells me a bus will be at the closest stop at Xam, about 4am, and I arrive early to look it up again and that bus doesn’t show up for another hour. It also doesn’t save the route I need to take when I plan ahead. I have to consistently check to make sure where I am to go and when and where the bus will be. Its been a good month now and I thought by now I’d have my route down. Granted I have a shifting schedule day to day. I feel the app sometimes, 1/4 of the time, it hinders me a lot so like today I grabbed a bunch of bus route pamphlets and have to sort it out and cross verify everything. Yes, I also downloaded the next bus app aswell. Still don’t feel confident the night before that I’ll make it to work on time and I get up 4hrs ahead of when I need to arrive for work….

I have multiple phones. One sim card. That means, same number across all phones when I put said sim in. However your security protocol only allows for the use of one device. Meaning even if I had a family of devices that can support the app(tablet, phone)only the home device can be used. This is extremely frustrating and inconvenient. Not to mention that the bus system is one of the worst for a big city when compare to either LA or NY. I get it, per capita Jacksonville is bigger, but how my other two cities have double your population and more efficient transportation systems. More than 90 percent of the time your buses are late and about 15 percent of the time. They come early. My goodness. In the end, thank you for allowing me to get to my destinations. I just wish that I can get there when I set to, and not be at the mercy of a system that is borderline incompetent. Thank you.

If you want to plan a trip over public transportation, this app mostly has you covered. They notify you of route changes, new policies, and their 'best fare' program is fantastic(they'll automatically cap your ticket at the least expensive one you could've bought- brilliant) Only a few caveats. First, you can't adjust 'walk speed' if you have a scooter or such to cover more ground. You also can't disable the "ride share"(uber) suggestions, I assume because they've cut a deal to include them. The latter is generally why I can't quite love JTA as much as I'd like. They're a great agency, but their 3rd party deals are tied up in so much money, it feels like Public sentiment stops being a factor.