First Financial of New Mexico

Name: First Financial of New Mexico
Rating: 4.8 (14815 reviews)
Author: First Financial Credit Union of New Mexico

Finance

Free · Designed for iPad

15K Ratings
Ages

4+
Years
Category

Finance
Developer

First Financial Credit Union of New Mexico
Language

EN
English
Size

153.8
MB

FFCU Mobile Banking allows you to check balances, view transaction history, transfer funds, and pay loans on the go! Features: - Check Balances - View Transaction History - Transfer Funds - Pay Loans - Secure Messaging for support If you have any questions about this application, please contact a representative at 505-766-5600.

Ratings & Reviews

4.8

out of 5

15K Ratings

my one issue
08/21/2021

C Caldwell
Wanted to say overall the new system works well. I don’t like that I can’t add information to the transactions in checking. The checks have numbers but no data, and it helps me to see what they are for. Also some of the things I pay don’t have sufficient information and in those cases I need to add information to remind me what it is for. This would be truly helpful and I hope you intend to add this feature back to the system so I can use it again. In the long run it saves me time — i input once and I can see what i need to see every time I go to check on my account. The other way I don’t always recall what exact amounts were paid to what, and it means I have to go back to my checkbook to look to get the right information for the check number. Still, it is only there in my mind for the moment, and next time I may have to do it again. So you can see why I am not excited about this feature not being there.

Developer Response
Thank you for your feedback and we apologize for not meeting your needs. May we contact you to address and resolve your concerns? If yes, please email us at first.financial@ffnm.org your contact number and the best time we can reach you. We appreciate your feedback! Thank you
my one issue
08/21/2021

C Caldwell

Wanted to say overall the new system works well. I don’t like that I can’t add information to the transactions in checking. The checks have numbers but no data, and it helps me to see what they are for. Also some of the things I pay don’t have sufficient information and in those cases I need to add information to remind me what it is for. This would be truly helpful and I hope you intend to add this feature back to the system so I can use it again. In the long run it saves me time — i input once and I can see what i need to see every time I go to check on my account. The other way I don’t always recall what exact amounts were paid to what, and it means I have to go back to my checkbook to look to get the right information for the check number. Still, it is only there in my mind for the moment, and next time I may have to do it again. So you can see why I am not excited about this feature not being there.
Developer Response 09/20/2021
Thank you for your feedback and we apologize for not meeting your needs. May we contact you to address and resolve your concerns? If yes, please email us at first.financial@ffnm.org your contact number and the best time we can reach you. We appreciate your feedback! Thank you
Awesome bank
12/09/2023

0180james
I have banked with FFCUNM for about 4 yrs and I have not had a problem with them they have one of the best fraudulent systems yup the only down side is they charge $28 for every over draft even if it’s like $1.59 they still charge you $28 I just think they should change it. But all n all I recommend them to who ever wants to open a bank account. Dont mind if you use me as a referral hahaha thank you

Developer Response
Thank you for your review and feedback. We appreciate you letting us know how we can better serve our members. Thank you
Awesome bank
12/09/2023

0180james

I have banked with FFCUNM for about 4 yrs and I have not had a problem with them they have one of the best fraudulent systems yup the only down side is they charge $28 for every over draft even if it’s like $1.59 they still charge you $28 I just think they should change it. But all n all I recommend them to who ever wants to open a bank account. Dont mind if you use me as a referral hahaha thank you
Developer Response 01/02/2024
Thank you for your review and feedback. We appreciate you letting us know how we can better serve our members. Thank you
The overdrafts are questionable
03/05/2025

Coffee@61
I like first financial, but they’re hard to get a hold of. I live in Milan. The ATM often doesn’t do one function or another. There’s very few places to get cash back. There’s conflicting information about certain things. I mean I’ve had overdraft when I wasn’t overdrawn. You got stuff pending, and on hold and I don’t know it’s kind of confusing at times I’ve to be honest. I’ve never really had this many issues with a bank, but I’m from another state so all in all they’re decent. When I ask a question, I like to get an answer and if the customer service agent can’t answer it, they need to find somebody that can

Developer Response
Please email us at first.financial@ffnm.org with a contact number, and we will have someone contact you to discuss your concerns. Thank you.
The overdrafts are questionable
03/05/2025

Coffee@61

I like first financial, but they’re hard to get a hold of. I live in Milan. The ATM often doesn’t do one function or another. There’s very few places to get cash back. There’s conflicting information about certain things. I mean I’ve had overdraft when I wasn’t overdrawn. You got stuff pending, and on hold and I don’t know it’s kind of confusing at times I’ve to be honest. I’ve never really had this many issues with a bank, but I’m from another state so all in all they’re decent. When I ask a question, I like to get an answer and if the customer service agent can’t answer it, they need to find somebody that can
Developer Response 03/17/2025
Please email us at first.financial@ffnm.org with a contact number, and we will have someone contact you to discuss your concerns. Thank you.
Not happy
06/30/2021

Ima Knutt
Banked here for decades. Each time they perform “upgrade”- we the customers lose something. Most recent cost us all of our history for bill pay- a time before this we lost or option to make principal only payments- another? We had to call them to change our password- which included giving them the new password- eventually they corrected that- but come on. One would think they would be smarter after each mistake- and show an interest in first meeting the customers needs in this digital world . Other than this- they do have wonderful staff.

Developer Response
Thank you for your feedback. We do value our members experiences. Please email us at first.financial@ffnm.org with your contact information and we would be happy to discuss this with you. Thank you!
Not happy
06/30/2021

Ima Knutt

Banked here for decades. Each time they perform “upgrade”- we the customers lose something. Most recent cost us all of our history for bill pay- a time before this we lost or option to make principal only payments- another? We had to call them to change our password- which included giving them the new password- eventually they corrected that- but come on. One would think they would be smarter after each mistake- and show an interest in first meeting the customers needs in this digital world . Other than this- they do have wonderful staff.
Developer Response 07/29/2021
Thank you for your feedback. We do value our members experiences. Please email us at first.financial@ffnm.org with your contact information and we would be happy to discuss this with you. Thank you!

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Version 4020.2.0

6d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Version 4020.2.0

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