Zum Driver

Name: Zum Driver
Rating: 4.4 (363 reviews)
Author: Zum Services, Inc.

Travel

Only for iPhone

Free · Designed for iPhone

363 Ratings
Ages

4+
Years
Category

Travel
Developer

Zum Services, Inc.
Language

EN
English
Size

122.2
MB

iPhone

Zūm is bringing flexible, efficient, connected and sustainable student transportation to school districts, communities and families across the United States. Join our community of drivers who love working with children and care about making a positive impact in the lives of busy families and educators. Download the Zūm Driver app, so you can enjoy the flexibility of working when you want, choosing your rides in advance and being in control of your day: - Review your assigned rides, including estimated payments, ride directions, student information and any specific instructions - Always know where and when to pickup and dropoff students by receiving stop-by-stop instructions and in-app navigation - Access detailed payment information - Manage your schedule by setting your availability and driving preferences - Get in touch with our Support team via the app, whenever you need help __________ Please note: the Zūm Driver app requires background location tracking in order to enable ride delivery features. Continued use of GPS running in the background can dramatically decrease battery life.

Ratings & Reviews

4.4

out of 5

363 Ratings

It’s been good for me
06/03/2019

Kris Kes
Glad that I read the reviews only after I have been driving for Zum for 2 months. Zum must have listened and took action because it’s been good for me. The riders are awesome and the parents are very supportive. Most of my riders are on time except for a couple, which I have learned to plan for. The schedule is ideal for me. I got paid for any same day cancellation if en route or when I arrive at the pickup location. There are still some things that need to be addressed:1. The app freezes often 2. Allow additional travel time for rides in certain locations like SF considering traffic conditions during rush hour and compensate accordingly3. Include the names of the school or facility on the pickup and/or drop off addressesZum is an awesome option for busy parents. I wish I had this option when my child was school age.
It’s been good for me
06/03/2019

Kris Kes

Glad that I read the reviews only after I have been driving for Zum for 2 months. Zum must have listened and took action because it’s been good for me. The riders are awesome and the parents are very supportive. Most of my riders are on time except for a couple, which I have learned to plan for. The schedule is ideal for me. I got paid for any same day cancellation if en route or when I arrive at the pickup location. There are still some things that need to be addressed:1. The app freezes often 2. Allow additional travel time for rides in certain locations like SF considering traffic conditions during rush hour and compensate accordingly3. Include the names of the school or facility on the pickup and/or drop off addressesZum is an awesome option for busy parents. I wish I had this option when my child was school age.
I hate this app
12/11/2018

bmarie0902
The customer service is horrible. I can never get an exact answer when I have an issue with a ride, my payment, etc. Expect to rarely get paid on time and wait literally MONTHS to get the bonuses that you are promised upon signing up. Expect parents to cancel on you when you are already at the pickup location and barely get compensated for it. Parents often leave unclear pickup instructions, and you are expected to wait up to 30 mins for a kid even if you have somewhere to be—like your real job for example. Why don’t they put a cap on the wait time so as to not inconvenience drivers and waste their time? Who knows! That’s just one of the many wonderful little surprises about this company! You have no way of contacting the child if you can’t find them, and parents rarely answer the phone if an issue comes up at pickup/dropoff. The pay for a ride is often too low because it doesn’t reflect real time traffic, so you could drive for 45 mins+ and only get paid for what showed up on your app as a “30 minute ride.” Zum is terrible and has a lot of work to do.
I hate this app
12/11/2018

bmarie0902

The customer service is horrible. I can never get an exact answer when I have an issue with a ride, my payment, etc. Expect to rarely get paid on time and wait literally MONTHS to get the bonuses that you are promised upon signing up. Expect parents to cancel on you when you are already at the pickup location and barely get compensated for it. Parents often leave unclear pickup instructions, and you are expected to wait up to 30 mins for a kid even if you have somewhere to be—like your real job for example. Why don’t they put a cap on the wait time so as to not inconvenience drivers and waste their time? Who knows! That’s just one of the many wonderful little surprises about this company! You have no way of contacting the child if you can’t find them, and parents rarely answer the phone if an issue comes up at pickup/dropoff. The pay for a ride is often too low because it doesn’t reflect real time traffic, so you could drive for 45 mins+ and only get paid for what showed up on your app as a “30 minute ride.” Zum is terrible and has a lot of work to do.
Worth it, but you have to be patient
06/27/2021

Armandee
Never really read review until after 2 years of doing it. Some of the negative reviews here are correct but theres been quite a few updates since. As school start opening more and more, I do see the demand also increasing. Zum runs a similar system to uber/lyft where the more rides youve done and the more reliable you are the more request you get. On a bad week, I’ve gotten anywhere from 8-10 rides all paying more than $20/ride. (SouthBay area) Eventually, the app will start sending you the same rides and include a “bonus” in their package, this means that your student/pick up does become consist and essentially you become their everyday rider. Its just one of those things where you’ll start slow and inconsistent but overtime it gets easier and better.
Worth it, but you have to be patient
06/27/2021

Armandee

Never really read review until after 2 years of doing it. Some of the negative reviews here are correct but theres been quite a few updates since. As school start opening more and more, I do see the demand also increasing. Zum runs a similar system to uber/lyft where the more rides youve done and the more reliable you are the more request you get. On a bad week, I’ve gotten anywhere from 8-10 rides all paying more than $20/ride. (SouthBay area) Eventually, the app will start sending you the same rides and include a “bonus” in their package, this means that your student/pick up does become consist and essentially you become their everyday rider. Its just one of those things where you’ll start slow and inconsistent but overtime it gets easier and better.
No Consistency & Horrible Pay!
01/10/2020

SigmaEX
By the way, bugs in the driver app.There no consistency when it comes to information on policies and procedures. You will get different answers from phone agents and account managers when you run issues with your ride assignments.The company will strongly cut your rate by taking off your ride assignments while they look for a driver that will take the assignment(s) for less money. Therefore they play the arbitrage scheme.Another thing is when you go over the allotted time for the ride... agents will say what you want to hear about additional pay on extended wait times but at settlement day, the payments department will renege the additional pay. People at that department are too lazy to do an audit on driver rides. So watch out!Account managers will promise earnings rates on set ride assignments but sneak original lower rates at the last minute just before the ride starts with consequences of the rider.The driver app gets extremely buggy!As a driver, you have to be on it with Zum. Don’t get undercut and make sure you are paid fairly.
No Consistency & Horrible Pay!
01/10/2020

SigmaEX

By the way, bugs in the driver app.There no consistency when it comes to information on policies and procedures. You will get different answers from phone agents and account managers when you run issues with your ride assignments.The company will strongly cut your rate by taking off your ride assignments while they look for a driver that will take the assignment(s) for less money. Therefore they play the arbitrage scheme.Another thing is when you go over the allotted time for the ride... agents will say what you want to hear about additional pay on extended wait times but at settlement day, the payments department will renege the additional pay. People at that department are too lazy to do an audit on driver rides. So watch out!Account managers will promise earnings rates on set ride assignments but sneak original lower rates at the last minute just before the ride starts with consequences of the rider.The driver app gets extremely buggy!As a driver, you have to be on it with Zum. Don’t get undercut and make sure you are paid fairly.

We are always on the move making app improvements for our drivers! This release includes various improvements to existing features. We continue to polish and improve our platform everyday. Other highlights of this release: • Fixed and resolved several bugs and unexpected app closures. If you experience any issues or have app feedback, you can submit it through the built-in support flow.

Version 2.25.8

Sep 11

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics