MLC Mobile

Name: MLC Mobile
Rating: 2 (38 reviews)
Author: BizRTC LLC

Business

Free · Designed for iPad

38 Ratings
Ages

4+
Years
Category

Business
Developer

BizRTC LLC
Language

EN
+ 3 More
Size

61.8
MB

Mobile devices are a mainstay in today’s businesses and usage only continues to grow. Employees have traditionally relied on mobile devices to stay connected, but this has always meant that an employee has to distribute a separate phone number to ensure that business associates or customers can reach them when they need to be reach. This also results in management of multiple voice mailboxes which decreases productivity and increases the chances of a message not being heard in a timely manner. MLC (Multi Line Client) is a NEC proprietary SIP client that registers to your NEC voice platform (UNIVERGE SV9x00 and SV8x00) and enables your smart phone or tablet to act like your office phone. Providing a user friendly interface that NEC customers are accustom to. Make/Receive calls from your NEC Univerge SV9x00 and SV8x00 voice system over your corporate Wi-Fi network or use a VPN connection on your iPhone or iPad devices to connect over LTE and other Wi-Fi networks.

Ratings & Reviews

2.0

out of 5

38 Ratings

Blah
11/03/2020

MatadorTn
I have been an NEC technician for 30 years. I personally believe NEC phone systems are the best on the market hands-down. However their mobile app is terrible. The interface is nice setting it up is easy but there are way too many issues. If for some reason it goes off-line for a long period of time it does not come back online it will just say port full and I have to close application and reopen. I’ve seen many voip apps that work 10 times better. NEC you have a great product line just fix the mobile app please

Developer Response
The problem you are experiencing is that you have too many users using the application without enough licenses. The error noted on the application screen when launching the application 'Full Port" is indicating this issue. I would suggest that you confirm the number of users that are utilizing the application and make sure you have enough licenses for activation of the client.
Blah
11/03/2020

MatadorTn

I have been an NEC technician for 30 years. I personally believe NEC phone systems are the best on the market hands-down. However their mobile app is terrible. The interface is nice setting it up is easy but there are way too many issues. If for some reason it goes off-line for a long period of time it does not come back online it will just say port full and I have to close application and reopen. I’ve seen many voip apps that work 10 times better. NEC you have a great product line just fix the mobile app please
Developer Response 12/15/2021
The problem you are experiencing is that you have too many users using the application without enough licenses. The error noted on the application screen when launching the application 'Full Port" is indicating this issue. I would suggest that you confirm the number of users that are utilizing the application and make sure you have enough licenses for activation of the client.
Poor phone app
06/23/2020

capone3girls
Whether you connect the app to WiFi or cell network phone conversations between callers are choppy or underwater sounding. The same goes for retrieving the voicemails. It’s embarrassing having conversations with customers with how poor connection is. It also likes to go “offline” without you realizing it frequently. There is no option for mute or hold so there are times you have the awkward times of listening to each other breath if you have to do data entry. There is a hold button on the app, but all it does is disconnect them. I also had a decent amount of times the phone rings once or even a half a ring and then says missed call. This app will also drain phone battery real quick.

Developer Response
All the problems that have been noted are do to incorrect programming of the client and voice server (possible packet size) for the operation of this application. It would seem there is also the possibility that there is an issue with the amount of bandwidth that is allocated on the device for the application. Remember this is a real-time application so bandwidth is required.
Poor phone app
06/23/2020

capone3girls

Whether you connect the app to WiFi or cell network phone conversations between callers are choppy or underwater sounding. The same goes for retrieving the voicemails. It’s embarrassing having conversations with customers with how poor connection is. It also likes to go “offline” without you realizing it frequently. There is no option for mute or hold so there are times you have the awkward times of listening to each other breath if you have to do data entry. There is a hold button on the app, but all it does is disconnect them. I also had a decent amount of times the phone rings once or even a half a ring and then says missed call. This app will also drain phone battery real quick.
Developer Response 12/15/2021
All the problems that have been noted are do to incorrect programming of the client and voice server (possible packet size) for the operation of this application. It would seem there is also the possibility that there is an issue with the amount of bandwidth that is allocated on the device for the application. Remember this is a real-time application so bandwidth is required.
Good enough, I guess.
02/28/2018

JRBarnett2
The app does the things you need it to do but it’s not user friendly. A couple of especially irritating things I’ve noticed:1) If you’re on a call that ends (the other person hangs up, conference line is closed, etc) you’ll get an open line tone on your phone until you open the app up again and “put the phone back on the hook”. There needs to be a quick way to hang up.2) If you close the app because you don’t want the line to forward to you cell (for example if you’re off work and you don’t want work call to keep coming through) you’ll get a “Log in again” notification every few minutes as long as you’re connected to WiFi.

Developer Response
All of these challenges noted are resolved with later builds. Please install the latest version of the application and or move to the BizMLC Mobile applicaiton.
Good enough, I guess.
02/28/2018

JRBarnett2

The app does the things you need it to do but it’s not user friendly. A couple of especially irritating things I’ve noticed:1) If you’re on a call that ends (the other person hangs up, conference line is closed, etc) you’ll get an open line tone on your phone until you open the app up again and “put the phone back on the hook”. There needs to be a quick way to hang up.2) If you close the app because you don’t want the line to forward to you cell (for example if you’re off work and you don’t want work call to keep coming through) you’ll get a “Log in again” notification every few minutes as long as you’re connected to WiFi.
Developer Response 12/15/2021
All of these challenges noted are resolved with later builds. Please install the latest version of the application and or move to the BizMLC Mobile applicaiton.
Stopped working altogether
02/12/2021

Meesyb
This used to be an amazing app. It worked consistently for me and connected me with my office phone from anywhere. I have no idea what happened, but all of a sudden, it stopped working and only says “Full Port.” I contacted the company who installed our phone system, who got back to me weeks later and basically said the app won’t work with iPhone 12, but they were working on a fix. That was 4 months ago and it’s still not working. I’ve uninstalled and reinstalled so many times I’ve lost count. Such a shame.

Developer Response
The error you receiving' Full Port" means that you are no longer licensed for the application. There are too many users that are enabled and application is not able to acquire a licenses. Confirm the availability of the licensing on the NEC Voice server and CMP. If you believe there are enough licenses, speak with your local NEC Technician for further guidance.
Stopped working altogether
02/12/2021

Meesyb

This used to be an amazing app. It worked consistently for me and connected me with my office phone from anywhere. I have no idea what happened, but all of a sudden, it stopped working and only says “Full Port.” I contacted the company who installed our phone system, who got back to me weeks later and basically said the app won’t work with iPhone 12, but they were working on a fix. That was 4 months ago and it’s still not working. I’ve uninstalled and reinstalled so many times I’ve lost count. Such a shame.
Developer Response 12/15/2021
The error you receiving' Full Port" means that you are no longer licensed for the application. There are too many users that are enabled and application is not able to acquire a licenses. Confirm the availability of the licensing on the NEC Voice server and CMP. If you believe there are enough licenses, speak with your local NEC Technician for further guidance.