Avoid at All Costs: City Tours Worldwide Madrid is a Complete Disaster and a Total Rip-Off!If I could give this pathetic excuse for a tour company zero stars—or better yet, negative stars—I absolutely would. City Tours Worldwide Madrid is nothing short of a fraudulent nightmare, preying on unsuspecting tourists with their broken, worthless app and utterly incompetent service. Just like that scathing review from a year ago that nailed it perfectly, this garbage app STILL doesn’t work in 2025! No live updates on bus locations? Forget it. Bus stops? Non-existent in their glitchy, outdated system. It’s like they built this thing in the Stone Age and forgot to update it ever since. I wasted hours standing in the blistering Madrid heat, staring at a blank screen, while their so-called “tours” vanished into thin air. What a joke!And don’t even get me started on their customer “service”—if you can call it that. These rude, brain-dead morons are the epitome of uselessness. I called them multiple times, only to be met with condescending attitudes, scripted nonsense, and zero actual help. They couldn’t care less about your problems; they’re probably too busy counting the money they stole from you. It’s infuriating how they dismiss complaints like you’re the idiot for expecting basic functionality. This isn’t service; it’s straight-up hostility!Do yourself a massive favor and steer clear of City Tours Worldwide Madrid like the plague. They’re a scam artist operation that deserves to go bankrupt. Choose literally ANY other company—heck, walking aimlessly would be more reliable and enjoyable. Save your time, money, and sanity; these clowns aren’t worth a single euro. Absolute trash!

There were no live bus locations or anticipated arrival times as advertised. The routes were wrong. Pickup locations were wrong. Explanations of sights were out of date (especially the Christopher Columbus statue) and didn’t give much info. The tour was all in Spanish and no one offered us headphones to listen in another language. Also after I bought tickets through the app, the Turibus agents took 20min to find out reservations as several busses passed us. It was hilarious how nonsensical the whole thing was. I ended up looking things up on Google to give my family a tour. And it’s way overpriced. I do not recommend this tour to anyone

I was in Barcelona and had two options for a hop on hop off bus tour. The “official” one did not have any app vs this one did. I saw the reviews were nearly all one star! Thankfully everything worked out well. The app could be improved. It should remember which city you’ve selected every time you open the app. The “current location” should be more visible and there should be a button to manually refresh it (it often gets stuck). The route times and bus location was close enough and I didn’t have any issues with long waits on a Saturday. Audio on the bus was iffy. I had a better experience plugging in a Bluetooth dongle into the 3.5mm connection and using my AirPods. Too bad the audio can’t stream directly into this app. Overall I enjoyed my trip and this app helped my experience more than a paper map. If the app was updated with the fixes and new features I mentioned it would be even better!

We are in Madrid. The app shows the bus route so it has a good map. What it needs is a description of EVERY location, not just a handful of them. There should be a way to click on a stop number on the map and read about the location. They do not provide that info on the paper maps on the bus, either. We want to know what we are seeing and why we should visit the stops. The audio on the but is ok, but we miss a lot of info because they continue to describe the stop AFTER they pass it. I am very disappointed in this app