Justlife (Home Services)

Name: Justlife (Home Services)
Rating: 4.6 (6290 reviews)
Author: JUSTMOP.COM DMCC

Home Services, Cleaning & Spa

Free · Designed for iPad

6.3K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

JUSTMOP.COM DMCC
Language

EN
+ 1 More
Size

112.5
MB

Take care of your home, yourself, and your family with GCC’s #1 on-demand home services app! Justlife is an easy-to-use app that offers home cleaning, Salon & Spa at home, Healthcare at home, and other specialized services. This home-grown app was designed with GCC residents in mind, and our 30+ home services are used by over 2 million customers every year! Need your home cleaned in a jiffy? Or a quick mani-pedi before going to a party? How about a blood test without battling hospital phobia? You can rely on the Justlife app to take care of it all. We're not your average run-of-the-mill home service apps – we're the superheroes of the on-demand industry! In 2015, we started as a home cleaning company and quickly evolved to give you more of what you need! During the pandemic, we disinfected warehouses of your favorite online shopping brands and gave PCR tests to celebrities & residents alike. Today, we bring every on-demand home service you could ever need so that you can spend less time on chores and to-do lists! Why Justlife? Justlife has the best professionals. With a service rating of 4.8+ out of 5, they have been trained by industry experts at the Justlife Excellence Center- the largest such training center in GCC. We’re quick and always available. You can get a service in under 60 minutes. Join a community of over 100K+ in GCC who’ve trusted our service! Justlife has got it all. We have the widest range of services, from cleaning, salon at home, healthcare at home, home maintenance, housekeeping, home cleaning, hourly maid, laundry & dry cleaning, maid service, handyman service, AC cleaning, deep cleaning, furniture cleaning, lab test at home, IV therapy at home, doctor on call, disinfection, pest control, car wash to pet grooming, and much more. What the GCC says about Justlife: “This app has expanded its services to encompass far more than simply home cleaning [...] all to come straight to your front door.”- The National, UAE “...disrupting on-demand services…”- Zawya “Best laundry services in Dubai for when you need a break from chores.”- Timeout Dubai “The UAE's most useful apps.”- The National, UAE “[One of] the best apps to make life in the UAE that little bit more convenient.”- Emirates Woman How Justlife works: Open the app and click on your favorite service. Choose the service details (timings, special instructions). Get matched with the best-rated service provider in your area, instantly. Make the payment by credit card or cash. After service completion, you can rate your professional and rebook them. Download our app, and never worry about your home chores again. We are available in Abu Dhabi, Dubai, Sharjah, Ajman, Jeddah, and Riyadh. Follow us on our Instagram & TikTok @justlifeuae and @justlifeksa to find out about our latest offers and services, and tell us what service you’d like us to bring to your city!

Ratings & Reviews

4.6

out of 5

6.3K Ratings

Request
03/29/2023

maxmlyan
Just An activated phone and a fast, direct response, as before, because it is better than a chat and is very effective in resolving any emergency and in the fastest time, and in order to communicate well with the customer, because whether it is not inclined or the chat does not respond quickly, unfortunately, and sometimes the worker is changed without referring to us or not coming from his origin. I asked to contact me, and that was not done. Our feedback as old customers creates a better future for success for you as an institution, and for us to obtain the best service as customers. Thank you.

Developer Response
We thank you for sharing your feedback. This means so much to us. Our sincere apologies, for the inconvenience and for not being to reach out right away. We would like to reach out to you and understand this matter better. Can you please share your appointment details to wecare@justlife.com so we check this immediately? Thank you!
Request
03/29/2023

maxmlyan

Just An activated phone and a fast, direct response, as before, because it is better than a chat and is very effective in resolving any emergency and in the fastest time, and in order to communicate well with the customer, because whether it is not inclined or the chat does not respond quickly, unfortunately, and sometimes the worker is changed without referring to us or not coming from his origin. I asked to contact me, and that was not done. Our feedback as old customers creates a better future for success for you as an institution, and for us to obtain the best service as customers. Thank you.
Developer Response 03/30/2023
We thank you for sharing your feedback. This means so much to us. Our sincere apologies, for the inconvenience and for not being to reach out right away. We would like to reach out to you and understand this matter better. Can you please share your appointment details to wecare@justlife.com so we check this immediately? Thank you!
Stomach turning customer service
12/30/2021

99taimoor99
I have never ever in my life experienced customer service, the way justlife provides it. You can judge the measure of a company not when things are great but when things go sideways and I can tell you for a fact that justlife is a company that unequivocally does not care about their customers a single ounce.Not only did they make us miss our flight for not delivering a PCR in time (nor in twice) the amount of time as committed in their service, forcing us to miss New Year’s Eve with our family and countless other plans, there was no acknowledgement of these consequences and not an effort to make it right or even to think through with empathy for a possible solution. No one is available to talk to from 8pm to 8am, through phone or chat to help resolve what sometimes could be urgent situations, however they don’t have a problem scheduling services and taking your money any time of the day. I don’t know how companies such as this are allowed to operate under the name of convenience and supposedly “making life easier”. I can assure you that their name is also their motto when things go wrong… “that’s just life” they would say and move on.I implore u to not use their services for absolutely any work. They are abysmal

Developer Response
We feel very bad for not meeting your expectations. It's so unfortunate to hear you had such a frustrating experience especially missing NYE with your family. We wanted to know what went wrong with our service and to conduct proper investigation. We are hoping you could extend your patience for us to be better with our services. Can you provide us your reference at wecare@justlife.com so that we can reach out?
Stomach turning customer service
12/30/2021

99taimoor99

I have never ever in my life experienced customer service, the way justlife provides it. You can judge the measure of a company not when things are great but when things go sideways and I can tell you for a fact that justlife is a company that unequivocally does not care about their customers a single ounce.Not only did they make us miss our flight for not delivering a PCR in time (nor in twice) the amount of time as committed in their service, forcing us to miss New Year’s Eve with our family and countless other plans, there was no acknowledgement of these consequences and not an effort to make it right or even to think through with empathy for a possible solution. No one is available to talk to from 8pm to 8am, through phone or chat to help resolve what sometimes could be urgent situations, however they don’t have a problem scheduling services and taking your money any time of the day. I don’t know how companies such as this are allowed to operate under the name of convenience and supposedly “making life easier”. I can assure you that their name is also their motto when things go wrong… “that’s just life” they would say and move on.I implore u to not use their services for absolutely any work. They are abysmal
Developer Response 01/02/2022
We feel very bad for not meeting your expectations. It's so unfortunate to hear you had such a frustrating experience especially missing NYE with your family. We wanted to know what went wrong with our service and to conduct proper investigation. We are hoping you could extend your patience for us to be better with our services. Can you provide us your reference at wecare@justlife.com so that we can reach out?
I'll tell you facts, you decide.
04/04/2023

Camel riding 4 life
I have been using Just Life since the beginning (Just Mop days) no problems no issues but as of lately I think they've grown too big or bit more than they can chew. Event 1- I scheduled an appointment the cleaning "professional" wasn't so professional and showed up 1hr 30min late (even when I cancelled the appointment because they were late and I had to go to work) - they didn't inform me they were running late I had to always follow up. It's ok no problem, things happen. We rescheduled for the next day. Into the appointment time I called and asked about ETA, they said I'm sorry but we don't have anyone available in your area free right now....... So why would you reschedule? Fine. I'm a patient man. Manager called me, apologized and assured this would not happen again. Booked another appointment - yesterday. At the start time of our appointment I call and they said and I quote "unfortunately there is no one available but worst case scenario someone can come to you tomorrow". Is this a joke? Is this customer service? Is this the same company I've used fort many years? One last try today - and WOW same thing. 4 times. The App is buggy

Developer Response
We are genuinely sorry for the bad experience, and it saddened us to hear about this. We listen to you clearly; all details have been shared with the department head. And we are looking for ways to work this out to be better. Can you provide us with your reference at wecare@justlife.com so we can reach out?😔
I'll tell you facts, you decide.
04/04/2023

Camel riding 4 life

I have been using Just Life since the beginning (Just Mop days) no problems no issues but as of lately I think they've grown too big or bit more than they can chew. Event 1- I scheduled an appointment the cleaning "professional" wasn't so professional and showed up 1hr 30min late (even when I cancelled the appointment because they were late and I had to go to work) - they didn't inform me they were running late I had to always follow up. It's ok no problem, things happen. We rescheduled for the next day. Into the appointment time I called and asked about ETA, they said I'm sorry but we don't have anyone available in your area free right now....... So why would you reschedule? Fine. I'm a patient man. Manager called me, apologized and assured this would not happen again. Booked another appointment - yesterday. At the start time of our appointment I call and they said and I quote "unfortunately there is no one available but worst case scenario someone can come to you tomorrow". Is this a joke? Is this customer service? Is this the same company I've used fort many years? One last try today - and WOW same thing. 4 times. The App is buggy
Developer Response 04/06/2023
We are genuinely sorry for the bad experience, and it saddened us to hear about this. We listen to you clearly; all details have been shared with the department head. And we are looking for ways to work this out to be better. Can you provide us with your reference at wecare@justlife.com so we can reach out?😔
Deceiving application & absent management!
12/09/2023

TifaHegazy
One of the worst customer experience to deal with in Corporate Dubai - particularly in booking a service and actually receiving what you indicated through the application. The cleaners are well trained and hardworking. On the other hand; the management of the customer front are utterly negligent and deceiving. Every time I tried to book a « regular » cleaner and after I explain everything to her around my place; the following session the company sends a replacement agent. This happened 3 consecutive sessions with no proper communication or explanation whatsoever. The application just shows a message that the agent was changed - period. When I tried contacting the call center; you just get few apologies and the same regular response: the agent has other regular commitments; despite the fact the the agent herself was the one to confirm that she can be booked as a regular. I lastly cancelled all my future bookings and will sure prefer to deal with more professional cleaning companies.“JustLife” has no life in Dubai market if they persist in pushing away their customers like they currently do.Shame

Developer Response
We understand your frustration and we would like to apologize for the experience. We are determined in providing our clients the best service and we'd like to coordinate with you to have this matter resolved. Can you please share your appointment details to wecare@justlife.com? Thank you!-DV
Deceiving application & absent management!
12/09/2023

TifaHegazy

One of the worst customer experience to deal with in Corporate Dubai - particularly in booking a service and actually receiving what you indicated through the application. The cleaners are well trained and hardworking. On the other hand; the management of the customer front are utterly negligent and deceiving. Every time I tried to book a « regular » cleaner and after I explain everything to her around my place; the following session the company sends a replacement agent. This happened 3 consecutive sessions with no proper communication or explanation whatsoever. The application just shows a message that the agent was changed - period. When I tried contacting the call center; you just get few apologies and the same regular response: the agent has other regular commitments; despite the fact the the agent herself was the one to confirm that she can be booked as a regular. I lastly cancelled all my future bookings and will sure prefer to deal with more professional cleaning companies.“JustLife” has no life in Dubai market if they persist in pushing away their customers like they currently do.Shame
Developer Response 12/15/2023
We understand your frustration and we would like to apologize for the experience. We are determined in providing our clients the best service and we'd like to coordinate with you to have this matter resolved. Can you please share your appointment details to wecare@justlife.com? Thank you!-DV

A Home Services Super App can’t be called “Super” without new optimizations! For this release, you’ll have a faster and bug-free version with new cool features! For the next round, we wanna hear from you! Have a suggestion for us? A new service or app optimization you’d like us to try out? Reach us on Instagram @justlifeuae or via email feedback@justlife.com

Version 7.5.0

1d ago

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