This is a complaint that I hope the developers of the app read. Sometimes I will leave my phone on vibrate accidentally and I will have my phone sitting somewhere out of reach and sight. I will also have my earbuds in and when I get a rescue that comes through I won’t know because there is no noise or audible alert that comes through my earbuds. The phone will vibrate and the screen will display a banner notification for the rescue, but my phone will sometimes be out of reach and out of sight (i.e. on the charger) so I won’t know that Im getting a rescue. If my phone is NOT on vibrate, then I will hear the audible alert come through my earbuds. But sometimes I will NEED to put my phone on vibrate, or accidentally leave it on vibrate and will miss a call because I wont hear it. Can you fix this issue?

Real review. There’s a couple things wrong with the app. Whenever you go to try to lock in the photos and even remote areas or rural areas, sometimes it will just not let you. I had to put multiple rescues in with zero photos. For example, I’ll be on top of a mountain doing a jumpstart and it will not allow me to lock in the photos. I drove all the way down the hill to a reception area and it still would not let me lock in the photos. I close the app out turned it back on and nothing. The main problem with this is if damage is caused on the vehicle there will be no photos of proof for your benefit. So I feel like the app creator needs to fix this. For an insurance call it pays decent, but it’s still almost not worth it. Imagine driving 60 miles for $19. No gas reimbursement or nothing. Besides that everything else is pretty functional sometimes the GPS does mess up so you wanna make sure to call the customer and confirm the location sometimes.

When I first put this on my phone in February of 18 I had no problems with it and would of rated it 5 stars. Now however for last few months I have had to put in multiple reports which have not been addressed for missing rescues (sound doesn’t notify until missed), notifications going after rescue has been missed. Not being able to accept rescues at all. Incorrect address information, and pending status after accepting rescue taking too long where I can’t pull up map. Please fix these issues.

I find it user interface easy to use and navigate. I do wish the arrival times adjusted like the Uber or Lyft apps in the way it not just counts down from when the job was accepted but as to how far away you are and estimated arrival time. Also wish there was like a Rescuer portal or something to gather resources for your “Personal Business” stuff. The contact of dispatch and app support is good. I do dislike the fact that if you don’t do Rescues for an allotted time your account gets suspended. That’s pretty lame. I also feel like you should be able to go to different markets and turn on the app and do work like you can with Uber an Lyft. That just makes sense. All in all I do like using the app to perform rescue for people. Thanks Allstate Dev team!