The app is easy to use, and the camera always works great. I love that it has the option to save all photos to my phone in case I need them later. However, there are several reoccurring problems. One, inspections get hung up in the queue. After uploading, several will stay in the queue after being submitted and reappear after I delete and sync. This causes clutter in the queue with several inspections that have been completed, but just won’t go away. Another problem is, after submitting and uploading, sometimes the inspection will not go through because it all the sudden says pics are corrupt. When this happens, even after deleting and taking more photos, the corrupt pics reappear and won’t let me submit. Occasionally, I will submit and upload, but an inspection will not go through to the other end, even though it’s no longer in the queue on my end. That one is more rare. It would also be REALLY GREAT if you added the option to crop pictures in the app.

The EZcare app is incredibly easy to use. The tutorial at the beginning is very helpful for navigating the app! It is great for someone who is new to this line or work, yet can prove incredibly useful for a veteran of the field. As soon as you enter the app, you have a clear view of the jobs you are in charge of. By clicking on them, there is a well-organized description of the job and what services were ordered. The progress of jobs can be kept track of, as assigned workers can click that they have started the job and update the status once they finish. The feature of uploading notes and pictures is a great way to keep people accountable. As for the UI, I love how clicking the icons on the top right will give you the variety of actions you can choose from without leaving the page. Another thing about the icons that I like is how they are very intuitive. You know that the arrow will direct you to maps, and that the gear will give you more options.

The app works well. I really like the gps capture feature. However, the zoom in the update has maybe 1/3 the zoom of the previous camera. A lot of our orders are “no contact” orders meaning we’re required to avoid contact with occupants and not step foot on the property. This lack of zoom presents an issue when capturing small address numbers on the houses. There’s just not enough zoom to get clear photos of the address number. This leads to loss of time capturing GPS, but more importantly the inability of providing necessary required photos for the clients.

I don’t have too many issues with this app. Other than it is something I use every single day for my job, and it has one huge flaw. When taking a photo, it doesn’t show you how zoomed out it is. This is such a little thing that has ruined so many photos causing me to re take because the frame is not showing how zoomed out it is. This needs to fixed and addressed.