It won’t let me log in, I put it my credentials and a message says “enter password”. Even though the password is in the field. It works on the website via multiple browsers. So this app that isn’t really an app more of an emulator of the website, is crap. Which is unfortunate

This app has been very buggy. I am running an iPhone 13 with everything up to date and it is very difficult to do even a simple task like sending a message. I can figure out ways around the bugs, but I can’t imagine the issues other people might run into. I suggest using the online portal on a desktop computer or opening it on your phone browser. In messages, the cursor shows in one place yet types in another- often times in between lines and 3 lines below where you’re actually typing. Sometimes I’ll click “send message” and it won’t send. Seems to be the same issue as the text one where the actual location of the button is below the physical placement of the button. There are also scrolling issues where the bottom of the screen disappears and it is impossible to click bottom links as it won’t allow you to scroll down.I had no issues with the app until this year so it clearly needs bug fixes.

Absolutely terrible. It’s not even an app. When you touch “sign into health record“ it launches a webpage on your browser. Test results are incomplete. And I just scheduled a test, producing a notification of the location containing no address. Thanks for that. And try to pay a bill, which you’d think is their priority. Apparently you have to have memorized your account number. This app feels like the output of a mediocre computer science major to which Baystate IT outsourced this junk. Baystate is a poseur, imagining themselves to be a real academic medical system but drunk on their own Kool Aid.

They should have had the developers of Mass General work on this. The sign in page has a help windows that pops up and blocks the field for password until you hit the X. Typing in the message field to your provider won’t let you move the cursor toward the bottom without it thinking you want to open the photo attachment box. Your appointment page is not in order by date. But there’s no alternative so you’re stuck. It’s probably best only on a lap or desk top but def not on your phone. So frustrating.