It won’t let me log in, I put it my credentials and a message says “enter password”. Even though the password is in the field. It works on the website via multiple browsers. So this app that isn’t really an app more of an emulator of the website, is crap. Which is unfortunate

My provider is excellent. But in a world where apps like MyChart are working well, this one is a nightmare. I receive messages, I can’t reply to them. I can’t access my health records. There are no options for payment here, and this is the most baffling piece to me. As a patient who wants to pay their bill, I will often hear from collections before I hear from my hospital about a bill because their billing process/department is so slow/backed up that I have gotten bills from specialists YEARS after the appointment. Whatever their back end is for this portal, it’s an absolute nightmare. Also, it’s not actually an app, it’s a web-app, so it opens an instance of your browser. MyChart would be a much better solution for Baystate, and probably save them money even if it’s more expensive. As a western mass resident, I really hope our hospital system gets it together and stays solvent/efficient. We need this medical infrastructure and we need good doctors. A good patient portal is likely to help them do better care. Also, the feedback system for the patient portal doesn’t allow real feedback. It just asks what’s important to you. It’s like they don’t want to know how badly they’re doing. UMass Worcester has MyChart, my pediatrician has it, and it’s not like I’m a fan of that in particular, but it just works. The baystate portal is useless - no notifications, logs you out too fast, no ability to reply to messages. I wonder how much the inefficiency of their system costs them? I really would like a change and not just an update to the existing software. It’s definitely time to cut their losses and dump it.

This app has been very buggy. I am running an iPhone 13 with everything up to date and it is very difficult to do even a simple task like sending a message. I can figure out ways around the bugs, but I can’t imagine the issues other people might run into. I suggest using the online portal on a desktop computer or opening it on your phone browser. In messages, the cursor shows in one place yet types in another- often times in between lines and 3 lines below where you’re actually typing. Sometimes I’ll click “send message” and it won’t send. Seems to be the same issue as the text one where the actual location of the button is below the physical placement of the button. There are also scrolling issues where the bottom of the screen disappears and it is impossible to click bottom links as it won’t allow you to scroll down.I had no issues with the app until this year so it clearly needs bug fixes.

Absolutely terrible. It’s not even an app. When you touch “sign into health record“ it launches a webpage on your browser. Test results are incomplete. And I just scheduled a test, producing a notification of the location containing no address. Thanks for that. And try to pay a bill, which you’d think is their priority. Apparently you have to have memorized your account number. This app feels like the output of a mediocre computer science major to which Baystate IT outsourced this junk. Baystate is a poseur, imagining themselves to be a real academic medical system but drunk on their own Kool Aid.