AlwaysSafe

Name: AlwaysSafe
Rating: 2.1 (63 reviews)
Author: Swann Communications Pty Ltd

Productivity

Free

63 Ratings
Ages

4+
Years
Category

Productivity
Developer

Swann Communications Pty Ltd
Language

EN
+ 13 More
Size

40.4
MB

See & hear what’s happening with your Swann Wi-Fi security system. Security in the Palm of your Hands Check on your Security System from wherever you are. Playback stored recordings on your mobile device See Live View of your cameras. Playback video clips Capture single and multi still images to save to your device Supports multicamera viewing at the same time Save clips to your phone. Listen & talk back on supported systems

Ratings & Reviews

2.1

out of 5

63 Ratings

Getting better
05/22/2018

Dave from Az
Far better than the last Swann app. The biggest problem I have with this is that when playing recorded video, it will only start from beginning of the motion detected clip. So, if I have a 20 minute recording, I have to watch it from the beginning, I can not scroll to another part of the recording. I am rating this 3 stars because the last Swann app was so bad, this is a big step.

Developer Response
Hello Dave from Az, Thank you for your feedback. We are currently working on refining the application to make this more user-friendly. We will send this information to our development department to help with current and future updates. Please let us know how we may further assist you,Thank you.Swann Customer Support
Getting better
05/22/2018

Dave from Az

Far better than the last Swann app. The biggest problem I have with this is that when playing recorded video, it will only start from beginning of the motion detected clip. So, if I have a 20 minute recording, I have to watch it from the beginning, I can not scroll to another part of the recording. I am rating this 3 stars because the last Swann app was so bad, this is a big step.
Developer Response 08/23/2019
Hello Dave from Az, Thank you for your feedback. We are currently working on refining the application to make this more user-friendly. We will send this information to our development department to help with current and future updates. Please let us know how we may further assist you,Thank you.Swann Customer Support
Not working
06/20/2018

Jim Alaska
We have 6 of these cameras in my family. Two days ago all of them on 3 different networks stopped allowing us to view them unless you happen to be on the WiFi network that they were set up on.. So if you are out and and about and want to see a live view or a recorded video when not at home you can't. These set ups are in NJ and CA. none of them work !!The tech support is in the Philippines and Swann in the USA or AU will not talk directly to the customer. The people in the PI are clueless and are not really employed by Swann. Its a Fing mess. Also the firmware needs to be updated and the camera will not allow an update. The app is clumsy and unstable. Not sure what a better solution is but the answer is NOT Swann. I bought these to try out the company quality and software before I did a large POE system. Glad I found out what Swann is all about first. before spending thousands.

Developer Response
Hello Jim Alaska, We apologize truly for the inconvenience on behalf of Swann Communications. This doesn't seem right, our Techincal Support Team should be able to assist and get your unit to connect within a few minutes. You have been assigned a case # YONG0V.Please call us and provide this in the reference so we can further assist.https://support.swann.com/en_us/contact-us-r1GsXncm7If your unit is deemed defective, we can move forward with a warranty under our 1-year warranty(provided a copy of your receipt). Please let us know how we may further assist you,Thank you.JVSwann Customer Support
Not working
06/20/2018

Jim Alaska

We have 6 of these cameras in my family. Two days ago all of them on 3 different networks stopped allowing us to view them unless you happen to be on the WiFi network that they were set up on.. So if you are out and and about and want to see a live view or a recorded video when not at home you can't. These set ups are in NJ and CA. none of them work !!The tech support is in the Philippines and Swann in the USA or AU will not talk directly to the customer. The people in the PI are clueless and are not really employed by Swann. Its a Fing mess. Also the firmware needs to be updated and the camera will not allow an update. The app is clumsy and unstable. Not sure what a better solution is but the answer is NOT Swann. I bought these to try out the company quality and software before I did a large POE system. Glad I found out what Swann is all about first. before spending thousands.
Developer Response 08/27/2019
Hello Jim Alaska, We apologize truly for the inconvenience on behalf of Swann Communications. This doesn't seem right, our Techincal Support Team should be able to assist and get your unit to connect within a few minutes. You have been assigned a case # YONG0V.Please call us and provide this in the reference so we can further assist.https://support.swann.com/en_us/contact-us-r1GsXncm7If your unit is deemed defective, we can move forward with a warranty under our 1-year warranty(provided a copy of your receipt). Please let us know how we may further assist you,Thank you.JVSwann Customer Support
No push notifications..
10/29/2018

Adam Slechta
I don’t see the point in owning a device such as this without motion activated push notifications to my phone.. however the stream quality and control are very useful. I was able to pan the camera from another state. But still.. motion activated push notifications for unexpected visitors would be an ideal feature for future updates.The motion alarm isn’t useful if you have pets.. it’ll just blare continuously.. And email notifications aren’t great either. I end up getting 100 emails a day of dust floating past the camera. Not useful. I stand by my original post and suggest the developer figure out how to implement push notifications.

Developer Response
The app does not support push notification. However, the app is able to send email alerts if motion is detected. Also, there is an audible alarm that can be set off to alert/scare an intruder. The email alerts and the alarm must be enabled in the app settings.
No push notifications..
10/29/2018

Adam Slechta

I don’t see the point in owning a device such as this without motion activated push notifications to my phone.. however the stream quality and control are very useful. I was able to pan the camera from another state. But still.. motion activated push notifications for unexpected visitors would be an ideal feature for future updates.The motion alarm isn’t useful if you have pets.. it’ll just blare continuously.. And email notifications aren’t great either. I end up getting 100 emails a day of dust floating past the camera. Not useful. I stand by my original post and suggest the developer figure out how to implement push notifications.
Developer Response 10/17/2018
The app does not support push notification. However, the app is able to send email alerts if motion is detected. Also, there is an audible alarm that can be set off to alert/scare an intruder. The email alerts and the alarm must be enabled in the app settings.
VERY DISAPPOINTED
11/27/2020

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Everything starts out and seems fine, UNTIL there is some movement or a noise , and then it like loses signal and everything just stops. No picture, no sound. It has to search and find a signal again to reconnect, but then as soon as there is movement or a noise again, it happens all over again. It doesn’t make a difference whether I am on cell phone data, or 4G network. It still does the same thing. I am about to the point where I am ready to switch systems.
VERY DISAPPOINTED
11/27/2020

qqqqqqqquqqq

Everything starts out and seems fine, UNTIL there is some movement or a noise , and then it like loses signal and everything just stops. No picture, no sound. It has to search and find a signal again to reconnect, but then as soon as there is movement or a noise again, it happens all over again. It doesn’t make a difference whether I am on cell phone data, or 4G network. It still does the same thing. I am about to the point where I am ready to switch systems.