I have mine under my bed and sometimes the app won’t say an alarm is active but my bed won’t stop shaking and I’d have to flip my mattress in order to hold the button and reset the alarm. there should be a fix for this. it usually works but this is annoying when it doesn’t.

This is a great product! I love how it connects with my phone and that it runs on rechargeable battery. When the electricity goes out, I don’t have to worry about the alarm losing power. The app is fairly easy to navigate, however, improvements to the app need to be made. When setting multiple alarms, I wish I could sort them by time or by days of the week and by time. The alarms are sorted only by titles “Alarm0”, “Alarm1”, etc., which are based on the order it was originally set. I require multiple alarms to fully wake me up. Sometimes, I don’t need an alarm turned on, but, because of the times out of order, I have missed turning off the alarm and being woken up when I didn’t want to be woken up. The other improvement I want is when the alarm goes off, I want to navigate the “Off” and “Snooze” buttons on the main screen of the phone immediately. Currently, I have to access my phone using the phone’s security feature, open the app, and wait until the app interfaces with the vibrating alarm. Sometimes, the app does not interface with the vibrating alarm and I have to get up, find the alarm between my mattresses, and manually turn it off.This is frustrating, especially when this wakes up my spouse when I purchased this alarm to prevent this. When those two improvements are made, this alarm is deserving 5 stars. Thanks!

I’m very disappointed with this app. I’ve had the Smartshaker 1 and 2. 1 was great but a bit faulty. The 2 was incredible, reliable, had actual alarm SOUND, and was slim. It broke and I miss it so much because the 3 is nothing the 2 was. The app is SO horrible. It needs massive improvements. Sometimes it just doesn’t go off. Then whenever you go into an existing alarm to change the settings, you change it all and save and nothing is saved. Then I have to go back in and adjust the settings again and then it will save. That is just very annoying. Even updated it where the update claimed to fix this bug. It did not fix it at all. I am also just genuinely disappointed this does not have sound. I’ve been desperately looking for a smartshaker 3 because this one is so disappointing but iLuv doesn’t even sell them anymore. Please fix this app so that I don’t just chuck it out the window.

Got one Smartshaker 3. Worked just fine - and then stopped pairing or responding after about 12 weeks. Charged it and reset it, nothing. Changed chargers, tried on different phones, nothing. Figured it was a lemon, and got another one, which has also stopped working after about 90 days. But this one won’t even turn on, much less pair.What’s worse is there’s no help. No email address on the website, nothing in the manual. Hoping a one star review gets the company’s attention.