Omadi Towing 4+

On my iPhone 8 no problem but now I have an iPhone 11 max a better phone but my photos won’t upload to the server and I have to constantly email them to my dispatch for them to upload from their computer. Unacceptable

Hi David. We'll try and get a hold of you to see what we can do to help. In the meantime, please call 801-800-8250 x3 or email support@omadi.com so that we can get some more information from you and figure out what's going on. Thanks.

This app, at one time, was the greatest thing ever! But as time has passed the app and the developers have found to be broken! Upkeep would help. Attention to the clients would help. But alas they seem to have given up on the potential that the app has. To bad about that. You charge your clients an absorbent amount monthly. Just to have serious issues for the users. The app is so frustrating to use. It’s slow and lags at every turn. You say you have made improvements. Well, truth is, every improvement has cause a technical difficulty in another area of the app. Fix the lag time, fix the auto upload, fix the camera lag, fix the problems. The app has the potential to be fantastic. But instead you have caused frustration and problems with the basics. Fix it, or why should clients stay clients?

We're sorry to hear about your frustrations. We would like to help resolve them as quickly as possible, but in order to do so we need to get some more information from you. Please reach out to our support team at support@omadi.com or 801-800-8250 x3, and we will do everything we can to fix the problems. The information we need includes your company name, username, phone model and operating system, etc. We hope to hear from you soon.

For the last few weeks during login, it gets to a certain point and closes out. I go back in and it starts over with “Updating Forms.” Gets to that point again and out it goes. I reset data and same thing. Delete and reinstall app, same thing. After many attempts it finally allows me to log in.

We are very sorry to hear that the app is giving you difficulties, and we want to do whatever we can to help resolve the issues. We have put together a knowledge base article that talks about the steps we are taking to improve the mobile app, as well as the information we need in order to properly look into the problem. You can read that article here: https://bit.ly/2ZolPQD. Please reach out to us at support@omadi.com, or by calling 801-800-8250 x3, at your earliest convenience.

Since photos seems to be a primary concern, we recommend changing a setting in the Omadi Towing app that saves the photos to your photo library. Instructions for doing that can be found here: https://desk.zoho.com/portal/omadimobilemanagement/kb/articles/save-photos-to-camera-automatically. We hope to hear from you soon.