T-Mobile Safe & Found

Name: T-Mobile Safe & Found
Rating: 4.1 (3244 reviews)
Author: Sprint

Lifestyle

Only for iPhone

Free

3.2K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Sprint
Language

EN
+ 1 More
Size

153.7
MB

iPhone

New subscriptions are no longer supported. If you are a T-Mobile customer, you can get FamilyMode. Current subscribers can still add profiles & devices to their account. Safe & Found is the all-in-one family safety solution that can help you locate your family in real-time and manage your child’s online habits across devices. From sharing your location with your family or sending an SOS alert when in trouble, to pausing the Internet during dinner, or rewarding good grades with more screen time, Safe & Found helps make digital parenting easier. Some awesome features included: KEEP TRACK OF YOUR FAMILY. Real-time location information and location history helps you keep tabs on your family members. DEVELOP HEALTHY DIGITAL HABITS Set time limits for your kids, pause Internet access, or give rewards for good behavior SET CONTENT FILTERS. Set your own filters to help ensure your kids only sees age-appropriate content online. MONITOR HOW THEY SPEND SCREEN TIME. Understand where your family spends time online, so you can help develop good digital habits.

Ratings & Reviews

4.1

out of 5

3.2K Ratings

All around bad!
04/28/2020

misskelly888
I have had every locator app sprint has had and this one by far has to be the worst one. Only accurate location given is me when I’m looking for my son. Every time I go to locate him it defaults to a location he hasn’t been in 4 months, hit locate now and always states can not be located. Have to go out of app then back in and try and hit just the map to find him and then it’s a 50/50 chance I will get a location anywhere near him. I have even had him with me with phone on fully charged, location on, and it stills tells me he can not be located. Going to delete app!!

Developer Response
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at Safe&Found@sprint.com.
All around bad!
04/28/2020

misskelly888

I have had every locator app sprint has had and this one by far has to be the worst one. Only accurate location given is me when I’m looking for my son. Every time I go to locate him it defaults to a location he hasn’t been in 4 months, hit locate now and always states can not be located. Have to go out of app then back in and try and hit just the map to find him and then it’s a 50/50 chance I will get a location anywhere near him. I have even had him with me with phone on fully charged, location on, and it stills tells me he can not be located. Going to delete app!!
Developer Response 04/30/2020
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at Safe&Found@sprint.com.
Waste of Money
07/21/2020

DesignerSeller
I had the app on my son’s phone to use the specific location tracking. It is hidden and his phone is restricted (iPhone parental controls) so he cannot delete the app. I used the general location feature on my daughter’s and spouses phones. My son was able to turn off his location or goes in airplane mode even with iPhone restrictions on, which renders this app useless except for the general location finder. In June the general location finder could no longer locate my daughter or son’s phones and it changed the name of each family member within the app to my name because I am the account owner. Now when I look at the app it shows my name on all 4 phone lines and there is not a way to change this that I could find. Last week the general location stopped locating my spouses phone. I can still locate my spouse and daughter using the iPhone ‘find my phone’ so know their locations are on. Despite deleting and redone loading the app and deleting the phone lines and adding them back on the app, this app does not work at all. I am cancelling the app it is not worth the $10 per month when the only function is my own location, really? Plus, I feel a refund is owed for the past month the app didn’t work at all on my kid’s phones (message is unable to locate device). Waste of money and worst developed app I’ve ever used. Sprint needs to just terminate this app and stop ripping people off. I gave it 1 star because a 0 star rating was not available.
Waste of Money
07/21/2020

DesignerSeller

I had the app on my son’s phone to use the specific location tracking. It is hidden and his phone is restricted (iPhone parental controls) so he cannot delete the app. I used the general location feature on my daughter’s and spouses phones. My son was able to turn off his location or goes in airplane mode even with iPhone restrictions on, which renders this app useless except for the general location finder. In June the general location finder could no longer locate my daughter or son’s phones and it changed the name of each family member within the app to my name because I am the account owner. Now when I look at the app it shows my name on all 4 phone lines and there is not a way to change this that I could find. Last week the general location stopped locating my spouses phone. I can still locate my spouse and daughter using the iPhone ‘find my phone’ so know their locations are on. Despite deleting and redone loading the app and deleting the phone lines and adding them back on the app, this app does not work at all. I am cancelling the app it is not worth the $10 per month when the only function is my own location, really? Plus, I feel a refund is owed for the past month the app didn’t work at all on my kid’s phones (message is unable to locate device). Waste of money and worst developed app I’ve ever used. Sprint needs to just terminate this app and stop ripping people off. I gave it 1 star because a 0 star rating was not available.
Same price but 1 major feature removed
11/07/2019

zubaidah1
I was super interested in this app when it was explained to me at the sprint store. Especially because this is my child’s first cell phone and I wanted to take precautions that they are using it appropriately. So the parental controls of website, app, and phone restrictions were perfect. Until 1 month after having the app the feature of phone/text restrictions were removed from the app but the website and sprint still used that as a selling feature of the app. Please restore that feature!!! It was such a great part of the app, to have the ability to restrict phone numbers ( ie political robo calls or 800 numbers) from calling by 10 year old child’s phone . Please update and include that back into the app!!!

Developer Response
We apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at Safe&Found@sprint.com? We'll get you up and running.
Same price but 1 major feature removed
11/07/2019

zubaidah1

I was super interested in this app when it was explained to me at the sprint store. Especially because this is my child’s first cell phone and I wanted to take precautions that they are using it appropriately. So the parental controls of website, app, and phone restrictions were perfect. Until 1 month after having the app the feature of phone/text restrictions were removed from the app but the website and sprint still used that as a selling feature of the app. Please restore that feature!!! It was such a great part of the app, to have the ability to restrict phone numbers ( ie political robo calls or 800 numbers) from calling by 10 year old child’s phone . Please update and include that back into the app!!!
Developer Response 12/24/2019
We apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at Safe&Found@sprint.com? We'll get you up and running.
Only as good as your network coverage
04/04/2019

nycmusiclover2o19
This is an update to my previous review. Today is April 4th. The last time this app tracked my daughters location was March 28. As I stated this app is useless if your network is weak. I am going to delete this as it is basically useless and not worth the additional charge.This app has so much potential. It should be a service provided free for sprint users. My monthly bill is already insane. Back to my review, I get notifications 30 minutes after the fact and this is due to the poor network coverage. I only get 2-3 bars on a good day in my neighborhood. You need to fix that ASAP. Imagine if my kid doesn’t make it home and I am not notified after 1 hour. If I can’t get my moneys worth than I will be moving on and singing like Taylor Swift we are never ever ever getting back together.

Developer Response
Hi, thank you for sharing your experience. Please make sure to turn your Wi-Fi on as this will greatly improve the location accuracy. If this does not work for you, please contact our support team at Safe&Found@sprint.com for help.
Only as good as your network coverage
04/04/2019

nycmusiclover2o19

This is an update to my previous review. Today is April 4th. The last time this app tracked my daughters location was March 28. As I stated this app is useless if your network is weak. I am going to delete this as it is basically useless and not worth the additional charge.This app has so much potential. It should be a service provided free for sprint users. My monthly bill is already insane. Back to my review, I get notifications 30 minutes after the fact and this is due to the poor network coverage. I only get 2-3 bars on a good day in my neighborhood. You need to fix that ASAP. Imagine if my kid doesn’t make it home and I am not notified after 1 hour. If I can’t get my moneys worth than I will be moving on and singing like Taylor Swift we are never ever ever getting back together.
Developer Response 03/27/2019
Hi, thank you for sharing your experience. Please make sure to turn your Wi-Fi on as this will greatly improve the location accuracy. If this does not work for you, please contact our support team at Safe&Found@sprint.com for help.

Location sharing notification for children Safe & Found notifies children on their Child dashboard whenever Safe & Found is sharing their location with other family members.

Version 3.3.0.2

11/19/2024

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Lifestyle

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Version 3.3.0.2

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Data Linked to You

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