T-Mobile FamilyMode 4+

Yay they fixed it!

All the problems I listed below have been resolved from the time of its first release:

If they spent more time and development on its function rather than its packaging they’d be on to something here.

When I first bought both the plan and the home base a couple of weeks ago I almost returned it the next day because the management app was deleted from the App Store for unanswered reasons. I was told to use the management web portal, which I could not find or access on my t-mobile.

A week or more later, while lugging the base around with the intention to return it, I searched for answers on whether this product would be supported or not going forward and found the app was back so I downloaded it and gave it and the base a try.

As of now I still cannot login directly with the app. I continue to get the message “The App is experiencing difficulties. Login using T-Mobile’s App optimized web page.” It loads it in the app and I can login. More frustrating is that my login is not preserved and I’m forced to manually login twice every time and login even when I switch away from the app and back to it.

I can go on because there’s more issues but I’m out of time for now...

Developer Response , 03/13/2019

We really want you to have a better experience with the app. You should uninstall/reinstall it then give it another shot. For more, please contact us so we can resolve this: https://support.t-mobile.com/community/contact-us

Can We Solve

Our home base is constantly offline and I’m unable to connect. The box is very simple so I’m not sure why it won’t connect to our kids phones. All other internet dependent devices work fine, why won’t the base device sync ?

The filtering system is worthless. I can see my kids navigating patterns, but when I click on a link, the webpages are dead. What’s the point if I can’t investigate?

The feature, “Locating my device” through T Mobile Family mode is worthless. My kid had a Samsung device and it rarely worked. Now we switched to Apple and Apple’s system works great, never use FamilyMode specific to this feature because it never worked

WORST APP NOT WORTH $10 EXTRA

This company is disgusting how they do business. You pay $10 a month for a service that doesn’t work 90% of the time. I’ve called t-mobile at least 15 times with this same issue and I’ve had it for about 5 months. It crashes everyday the VPN doesn’t work and turns itself off every day. Clearly there is something wrong with their service and they choose to turn a blind eye and just take your money every month and not fix it. I will continue to call till every month I get my money back for it. I will not pay for something that doesn’t work. The tech department doesn’t know anything all they say is “reinstall the app” “log out” “download again”
I don’t have time to do this every week with customer service. DO SOMETHING T-MOBILE YOU $67 BILLION DOLLAR COMPANY!!! You have all that money and can’t fix an app. Lol pathetic.

*update* they reached out to me telling me the same crap I’ve been doing. Check the VPN, install and uninstall the app. I’ve done everything and they’re telling me nothing new like always. And what I don’t understand is how they have so many 1 star reviews but manage to keep a 5 star rating lmaooo ok

If you have an iPhone you can do it for FREE on the phone itself on screen time and it works 300% better and offers more and never crashes. Idk why I even paid for this

Developer Response , 03/13/2019

Getting this to work properly is really important to us. Please make sure the VPN’s ‘Connect on Demand’ option is turned on. Uninstalling then re-downloading the app can help, too. Please contact us if you need more help: https://support.t-mobile.com/community/contact-us