T-Life

Name: T-Life
Rating: 4.8 (852544 reviews)
Author: T-Mobile

All things T-Mobile

Free

853K Ratings
Ages

13+
Years
Category

Lifestyle
Developer

T-Mobile
Language

EN
+ 1 More
Size

718.8
MB

Whether you’re shopping, managing your account and devices, looking for a new plan, or snagging exclusive benefits, start with the T-Life app. • Shopping for a new device? Shop our widest selection without leaving your couch. • Access exclusive benefits including Netflix On Us and savings on travel and dining. • Get freebies, fun perks, and a chance at epic prizes on T-Mobile Tuesday. • Try the Best Network and some of our favorite benefits for 30 days. For free. • Manage your account, pay bills, and track your usage with just a few taps. • Configure your T-Mobile Home Internet gateway with ease. • Stay connected with SyncUP devices for home, car, and family. • Access your T-Mobile MONEY® account. • Protect yourself from spam and robocalls with Scam Shield. T-Mobile Trial: Limited-time; subject to change. Available to non-T-Mobile customers only. One trial per user. A compatible device is required. A 5G-capable device is required to access the 5G network. BEST: Based on analysis of Ookla® of Speedtest Intelligence® data 1H 2025.

Ratings & Reviews

4.8

out of 5

853K Ratings

Not happy
Mar 26

Remark Danae
I have been a customer with Sprint/t mobile for over 17 years. I have had the Everthing data share plan for the entire17 years. It was told to me over the years by many employees to never change or let myself be talked into changing from this plan because I was grandfathered in to it meaning they could never force me to leave the plan and the price could never be changed. Recently I got a text from T mobile saying all the lines on my account would be going up $5 a month per line, which in my case is $35 a month. Which comes to $420 a year. Today I called in to dispute this because I have been told for over 17 years this could not happen. Also, the gentleman told me he would not have ever changed plans either because there would not be a cheaper plan. The answer I received was that t mobile decided that their word doesn’t mean anything and they decided that even accounts that have been grandfathered in will have an increase because the price I’m paying doesn’t cover their cost. They obviously don’t get the concept of being grandfathered in nor the loyalty of a customer. I went as high up as I could but they no longer have a loyalty department and if wanting to continue to dispute was given a snail mail address or a fax number to contact. What a joke, how convenient for the higher ups to set it up for themselves to not need to defend their unfair and indefensible decisions!
Not happy
Mar 26

Remark Danae

I have been a customer with Sprint/t mobile for over 17 years. I have had the Everthing data share plan for the entire17 years. It was told to me over the years by many employees to never change or let myself be talked into changing from this plan because I was grandfathered in to it meaning they could never force me to leave the plan and the price could never be changed. Recently I got a text from T mobile saying all the lines on my account would be going up $5 a month per line, which in my case is $35 a month. Which comes to $420 a year. Today I called in to dispute this because I have been told for over 17 years this could not happen. Also, the gentleman told me he would not have ever changed plans either because there would not be a cheaper plan. The answer I received was that t mobile decided that their word doesn’t mean anything and they decided that even accounts that have been grandfathered in will have an increase because the price I’m paying doesn’t cover their cost. They obviously don’t get the concept of being grandfathered in nor the loyalty of a customer. I went as high up as I could but they no longer have a loyalty department and if wanting to continue to dispute was given a snail mail address or a fax number to contact. What a joke, how convenient for the higher ups to set it up for themselves to not need to defend their unfair and indefensible decisions!
T-Mobile Price Hike
Mar 19

Charlie-Olisa
I received a in an email informing me that on April 2 my monthly payments will increase by $5. Your excuse is that for a decade you have not raised your monthly payments.Well may I remind you and your that I have been your loyal paying customer for 10 years and five months and 19 days. Incidentally I am on Disability at this time. So according to your philosophy does it every decade T-Mobile will increase customers monthly payments???Well I don’t understand that mathematics. But it means that in my current situation I shall seek another cellular network that I can afford. It’s a shame to be disappointed just have been praising T-Mobile for being there for me all theses years. In fact all this week I have been trying to locate the phone number for your corporate office in Washington so that I could ask to be an Ambassador for T-Mobile. I happen to be a Hollywood SAG-ACTOR in good standing for over 30 years. I believe I will be a great Ambassador for T-Mobile because I have so much great things to tell the world about how good and welcoming T-Mobile has been to me. In the meantime could you help me with your corporate headquarters phone number? Much appreciated!!!
T-Mobile Price Hike
Mar 19

Charlie-Olisa

I received a in an email informing me that on April 2 my monthly payments will increase by $5. Your excuse is that for a decade you have not raised your monthly payments.Well may I remind you and your that I have been your loyal paying customer for 10 years and five months and 19 days. Incidentally I am on Disability at this time. So according to your philosophy does it every decade T-Mobile will increase customers monthly payments???Well I don’t understand that mathematics. But it means that in my current situation I shall seek another cellular network that I can afford. It’s a shame to be disappointed just have been praising T-Mobile for being there for me all theses years. In fact all this week I have been trying to locate the phone number for your corporate office in Washington so that I could ask to be an Ambassador for T-Mobile. I happen to be a Hollywood SAG-ACTOR in good standing for over 30 years. I believe I will be a great Ambassador for T-Mobile because I have so much great things to tell the world about how good and welcoming T-Mobile has been to me. In the meantime could you help me with your corporate headquarters phone number? Much appreciated!!!
App is Bad
2d ago

Scamming Y'all!
I would NOT recommend using T-Mobile for internet service. The internet is not that great, but most of all the App is not user friendly. EVERYTIME you click the app, the app changes. When you log in, it asks for a specific log in. This time it was T-Mobile ID. I'm like ok what is my T-Mobile ID? Is it my email? If that's the case just say "email" then "password". Is it my WiFi name? Nope not that either. Is it my phone number? Nope because T-Mobile decides they want to give you a "fake" phone number to access your account. But, that's not the T-Mobile ID either. This is 2025. We don't even memorize phone numbers like we did back in the day. Needless to say, I can't access my account because nothing is working to log in. Having to call T-Mobile everytime and giving them this fake # to access the account is annoying. Then when you bring up the app again, it says something different this time. We live in a world of convenience. I put everything in my notes on my iPhone so I can quickly refer to the information I need, so under T-Mobile there's only the fake # listed. I say that to say, when it comes to logging in, it has to be a familiarity. So if is not my WiFi names, not my email, not the T-Mobile fake number, what is it? I clicked on "Forgot your password " so I can just get all the info. They told me this account was already created but wouldn't give me the info I need to get back in. It's just too much to text. DON'T GET IT!! Is my point. Shouldn't be this hard.
App is Bad
2d ago

Scamming Y'all!

I would NOT recommend using T-Mobile for internet service. The internet is not that great, but most of all the App is not user friendly. EVERYTIME you click the app, the app changes. When you log in, it asks for a specific log in. This time it was T-Mobile ID. I'm like ok what is my T-Mobile ID? Is it my email? If that's the case just say "email" then "password". Is it my WiFi name? Nope not that either. Is it my phone number? Nope because T-Mobile decides they want to give you a "fake" phone number to access your account. But, that's not the T-Mobile ID either. This is 2025. We don't even memorize phone numbers like we did back in the day. Needless to say, I can't access my account because nothing is working to log in. Having to call T-Mobile everytime and giving them this fake # to access the account is annoying. Then when you bring up the app again, it says something different this time. We live in a world of convenience. I put everything in my notes on my iPhone so I can quickly refer to the information I need, so under T-Mobile there's only the fake # listed. I say that to say, when it comes to logging in, it has to be a familiarity. So if is not my WiFi names, not my email, not the T-Mobile fake number, what is it? I clicked on "Forgot your password " so I can just get all the info. They told me this account was already created but wouldn't give me the info I need to get back in. It's just too much to text. DON'T GET IT!! Is my point. Shouldn't be this hard.
Locked Out of App after canceling service
May 20

RandomPerson303
We signed up for cellular service with T-Mobile entering into a two-year agreement. When we signed up, we received a discount for auto pay, which was set up via credit card. It also included some fringe benefits, like Netflix partway through the two year contract, T-Mobile change the terms of the agreement, but I could not quit or change. How can they change the terms, and I can’t? They changed auto payment to require to debit directly from a bank account, with a massive increase of $50 per month if I continue to pay via credit card. I had called customer service and spent three hours on the line, and they promised to honor the original agreement. However, I was charged $50 anyway. When I called again to complain, I was told I would receive a credit and could continue to pay via credit card. Guess what happened? No credit I eventually gave in and switched to paying via my bank account, but I should not have had to. The second breach of their agreement was when they switched from including Netflix with no ads to Netflix with ads. What’s the point of Netflix with ads? Now, I have finally completed my two year indentured, servitude and canceled my service. Thank goodness, but they immediately blocked my access to the T-Mobile app or the online app, so I cannot access bills and statements which I need for my record records. All in all, I do not recommend T-Mobile to anyone, their service their app, their anything. Run away.
Locked Out of App after canceling service
May 20

RandomPerson303

We signed up for cellular service with T-Mobile entering into a two-year agreement. When we signed up, we received a discount for auto pay, which was set up via credit card. It also included some fringe benefits, like Netflix partway through the two year contract, T-Mobile change the terms of the agreement, but I could not quit or change. How can they change the terms, and I can’t? They changed auto payment to require to debit directly from a bank account, with a massive increase of $50 per month if I continue to pay via credit card. I had called customer service and spent three hours on the line, and they promised to honor the original agreement. However, I was charged $50 anyway. When I called again to complain, I was told I would receive a credit and could continue to pay via credit card. Guess what happened? No credit I eventually gave in and switched to paying via my bank account, but I should not have had to. The second breach of their agreement was when they switched from including Netflix with no ads to Netflix with ads. What’s the point of Netflix with ads? Now, I have finally completed my two year indentured, servitude and canceled my service. Thank goodness, but they immediately blocked my access to the T-Mobile app or the online app, so I cannot access bills and statements which I need for my record records. All in all, I do not recommend T-Mobile to anyone, their service their app, their anything. Run away.

EASIER HOME INTERNET SHOPPING Check your 5G availability, pick your plan, and grab your Gateway at a nearby store. IMPROVED AI ASSISTANT The AI Assistant now takes you straight to the best T-Life experience to help you find the right solution. AND IT KEEPS GETTING BETTER We listen to your feedback and we’re always working to make T-Life better.

Version 11.2.0

Oct 18

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Contacts
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info
- Usage Data
- Diagnostics