AAA Mobile 4+

I’m a first time user of the AAA app. Last Friday while on the interstate our truck overheated and so did the transmission, blowing fluid out of the dipstick tube, so I called AAA for assistance. While on the phone they walked me through installation of the app. While I was on the phone the truck cooled down and my husband was able to put transmission fluid back in the truck. I was able to cancel my call for assistance easily using this app. Yesterday I went out to go to work and my car cranked but would not turn over. Today I used the app to schedule my car to be towed to our mechanic. They kept in touch with me through the whole process with text messages and a map on the app that showed me where the tow truck was at at all times and it’s ETA. These are wonderful features! I keep thinking about what if I was alone and stranded on a dark road? I would know that help was on its way because the app also has the ability to locate me, and if I’m remembering correctly it asked if I’m in a safe location and gives me an option to call 911. SECURITY :-)

Thanks for the feedback! We are pleased to hear this!

The app is generally ok. It provides a space to put your member card so you don’t have to carry it around, links to other services you can buy, and the roadside assistance link. Generally, the request for roadside assistance is easy to use - just a few clicks and help is supposedly on the way. The issue is that the “arrival time” timer isn’t really based on any actual information for your case. It’s an average of all of their service calls. My 20-min wait has turned into a 90-min wait, with phone support stating they don’t really know where the service techs are or when they’ll arrive or if they’re really on their way to me. First time user of this app and the roadside assistance service of AAA. Honestly, my next round I’ll continue using USAA. Their communication (app, text, and phone) are much more rooted in reality and don’t set up false expectations or hopes while you’re stranded on the side of the road.

**Edit to update that we’ve now been on the side of the highway for two and a half hours, and the phone tech finally shared that A)They haven’t found a driver yet and B) they’re not sure they can because all of the orgs on their list aren’t affiliated to AAA anymore. So, yeah - the timer in the app is a gimmick. There wasn’t anyone on the way when it started counting down. I’ll give the app five stars for setting false expectations, thou!

We sincerely apologize for your roadside assistance experience. If you don't mind would you please provide information such as your name and membership number to the email AAAAppsFeedback@national.aaa.com? This will allow us to have the information needed to help review your experience with your local club. Thank you.

The app and content are improving, especially with the addition of tour books. I cannot get the app Feedback to work on my iPhone with latest iOS. The Feedback takes one to a browser window, but then at the window I cannot get the button or whatever the icon is to work. I tried Safari and Chrome browser apps. Here’s what I wanted to give feedback on - the tour book for Puerto Rico seems to have a lot of sightseeing content missing for the city of San Juan. Like it seems to only be a page and things like Old San Juan are not listed. And I don’t seem to see a summery list of Gem attractions for the Caribbean tour book so one can easily see all the Gem attractions for place like Puerto Rico. And while I like the tour book format, I’d still like for tour book data to be made available in a map based search view, so I can search for a place or area and see all the tour book sights for a place like San Juan Puerto Rico. What I seemed to find was a search that gave me lots of Activities, which is great. But I’d also like On the map view, I can filter by Gas, Auto Repair, Dining, Shopping, AAA office locations, but not by tour book sights. And the map view is called “Near Me” and under “Discounts and Rewards.” There should be a “Map Views” under “Travel.”

I’m in the Mid-Atlantic club area.

Thank you for your feedback. At your convenience, could you please provide us your zip code? We will alert your local club fro further review. Thanks!