AAA Mobile 4+

Vacation, spring break 2025. My family and I rent a vehicle to travel to and from gatlinburg Tennessee where we have a cabin rented. Our trip goes without a hitch. My fiancés mother on the other hand lost power steering and I learned a recall is the likely issue and answer. Long story short bolts and heads connecting grounds and the connection for the fuse responsible for steering components and electronics were factory painted with the rest of the vehicle before assembly therefore causing bad connections within the ground and 100a fuse. Simple fix brushing all fittings to bare metal wallah.. but we’re 5 hours from home and an hour and a half from our cabin. So I find a Chevy dealership understanding the importance of a timely fix being on vacation. Time and luck didn’t seem to be on our side but then I remember AAA. Literally everything turned around for us once contact was astablished. Our tow truck driver had associates at another Chevy dealer only few minutes drive and from the driver to AAA customer service to the dealership employees and the overall process from breakdown to back up and running was believe it’s or not an enjoyable experience regarding the people we met and the selfless acts shown! Five stars & highly recommend

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Very good for road side services. However, sometimes the dispatcher can get confused and then the time waiting gets longer and longer. The drivers suffer the consequences by having to listen to the member complaining about being told a time a tow truck is to arrive and then the driver has an issue by NOT BEING ABLE TO GET THERE ON TIME STATED. The tardiness is NOT HIS/HER FAULT. IT BELONGS TO THE DISPATCHERS. That’s my opinion. We were broke down near INDIAN LAKE OHIO, I called AAA and explained our situation (on side of VERY BUSY HIGHWAY), and was told a driver would be there in couple hours. Those hours came and went. Several more calls later, we were told the driver is on his way. When driver arrived approximately an hour and a half later he arrived. We talked on our way to our home which is an hour drive and he explained he was west of us near the the state line. Approximately 3-4 hour drive. Why AAA didn’t get a driver closer has never been explained to us. OVER ALL HAS GOOD DRIVERS. It’s the dispatchers who need more training.

We had almost exact same situation about 3 years. When I read the above statement, I actually started thinking; when did I write this!!! Just tell us the truth about arrival times. Ours was on State Route 235.

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Unfortunately, I’ve had to use the tows cuz I was screwed over on a car I bought (shocker, right?). The tow truck drivers were both very kind and helpful. Then, at the AAA shop (Thomas/36th St), both Scott and Keith were very kind and patient. They made sure I knew what I was paying for and gave me a discount for the awful start I’d had to the new year. They both patiently listened to my sobbing lunacy as I got the worst case scenario (car edition) handed to me. Keith lovingly explained why flex seal, duct tape and some new hoses were not only NOT as good as a new engine, but why it was dangerous. He told me that I didn’t have to make any decisions about the car right then, or even that day, and that I could take a day to figure things out and not have to worry about getting the car towed again right then, and it was safe. So I took his advice, and a nap, and another one, and then got my head together and got a game plan. I called them the next day (this morning), and Scott knew who I was by the sound of my voice and I could immediately hear the, “I’m so sorry you’re going through this” in his voice. Although they couldn’t fix the fact that I was out of a car AND $3800, they did help just by being decent and kind.

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