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Bug fixes and various performance improvements.
Ratings and ReviewsSee All
Horrible service at a location on the east side of El Paso
I decided to switch to T-Mobile and start a business account. My husband and I wanted to buy 4 iPhones and port 4 phone numbers. As soon as the rep found out we could afford to pay for the iPhones, his attitude changes right away. He spent about $3,000 and they had a special buy one iPhone get one free, which the rep did not tell us about. The rep just took are money and sent us on our way. I asked him how to get a Netflix account and he just said get the app and figure it out. It wasn’t until I received a phone call from someone’s at T-Mobile, his name was Cyrus. He called me and ask about my experience and just fixed every problem I had. He actually cared that I took my business to T-mobile. The only reason I’m giving a 5 star review is because of the gentleman that took the time to call me. The service I got at the actual T-mobile store was even a 1 star service. They were rude and just cared that we could afford to pay for the phones upfront.
DO NOT INSTALL OCTOBER UPDATE Tmobile went from hero to zero
I kept receiving pop up to install update. I wasn't sure if it was a scam or not so I tried using chat through app. It didn't work as bot didn’t recognize the question. Used 611 to call tech support. Sat on hold for almost a half hour. Tech said update pop up was from them and was safe to install. I waited until the weekend when I rarely have urgent matters. I did the update. It messed up several of my email accounts. Also said nothing was secure and I now have all these urgent messages for security fixes.
I had been with ATT since it was Cingular(over 18 years). Bought a new iPhone from them. It didn't work after two days. They instructed me to bring it to the store, but store said I had to use return label. Glad I sent registered mail. After calling every week about my bill not being updated to show credit and at least 4 months of going back and forth where they would credit my account and it would show up on the next bill, I made the decision to come to T-Mobile. I’m so happy I moved here. I cant thank Alondra enough (the sales rep) for her patience and for being so knowledgeable about the products and how they operate. The reception on my phone is terrific and i love all the features. The app is a great convenience too. Took only a few minutes to get it all set up.
Glad we switched but didn’t get what we where originally promised
Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.
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