Sweet Inn

Name: Sweet Inn
Rating: 1.6 (19 reviews)
Author: SweetInn

Iconic Cities, Unique Stays

Free · Designed for iPad

19 Ratings
Ages

4+
Years
Category

Travel
Developer

SweetInn
Language

EN
English
Size

49.4
MB

Travel in style with the all-new Sweett app. Enjoy a hassle-free stay in one of our hundreds of made-for-vacation apartments. Customize your experience with our Extra Sweet Services. Discover the city around you with our Local Tips. Chat directly with your Guest Relations Representative for anything and everything you need or want. USE THE SWEETT APP TO: ------------------------------------------- - Chat directly with your Guest Relations Representative - Customize your stay with our Extra Sweet Services - Get local tips for the best attractions and activities around your apartment - Request more towels, toiletries, Nespresso capsules etc. - Schedule your check-in - Get directions to your apartment - Get in and out of the apartment using the Smart Lock - View information of current and upcoming reservations - View bill summary ENJOY A HASSLE-FREE STAY ------------------------------------------- Our Guest Relations team is always available to live chat through the app and assist you with any request and need. Think of the Sweett app as your personal concierge. Need to order a cab? Want to know where to have dinner? Out of fresh towels? Tap and ask and your wish will be fulfilled. CUSTOMIZE YOUR STAY ------------------------------------ Indulge yourself with our Extra Sweet Services and make your experience a unique one. - Airport transport - Housekeeping - Full fridge - Pocket WiFi hotspot GET LOCAL TIPS ------------------------- You can view tips suggested by our local teams that highlight the best attractions and activities around your apartment. Each tip includes a short description & photo, distance from your apartment and contact information for the establishment. Tips available for: - Breakfast / Lunch / Coffee & Tea / Dinner - With Kids - Culture - Shopping About Sweett: Sweett offers a new travel concept to the modern traveler: Rent a stylish apartment, enjoy hotel-like hospitality and unique services to customize your stay. The Sweett made-for-vacation apartments are professionally designed and furnished to the highest standards; hotel beds, premium linen & towels, toiletries by Nuxe and a Nespresso machine are included. You won’t feel at home, you’ll feel much better. Our apartments are always located in the best neighborhoods, in the heart of the local scene. Sweett currently offers more than 1,000 apartments in 10 major cities - Paris, London, Barcelona, Madrid, Rome, Milan, Brussels, Lisbon, Tel Aviv, and Jerusalem. Stay tuned for new locations across Europe, Asia and the Americas. For more information, please visit www.sweett.com

Ratings & Reviews

1.6

out of 5

19 Ratings

Unreliable
06/26/2022

s. raytay
I would avoid booking a rental that uses this app. At first I thought the digital key was a plus (wouldn’t have to coordinate with them in event of late transport, etc). Digital key has been unreliable. Just spent 10+minutes on hold with support because the key was offline; they didn’t resolve it but another resident let us in the building. The app seems to have good information on the appliances in the apartment but they don’t all match. The app says that “the host” usually responds to chat messages within a few minutes, but my experience is it is closer to 24 hours. Not to mention what another reviewer mentioned: it requires using data on my international plan, making the stay not at all cost effective. This app is not a good replacement for a key or a real person. In the future, I will not book a place that requires this app.
Unreliable
06/26/2022

s. raytay

I would avoid booking a rental that uses this app. At first I thought the digital key was a plus (wouldn’t have to coordinate with them in event of late transport, etc). Digital key has been unreliable. Just spent 10+minutes on hold with support because the key was offline; they didn’t resolve it but another resident let us in the building. The app seems to have good information on the appliances in the apartment but they don’t all match. The app says that “the host” usually responds to chat messages within a few minutes, but my experience is it is closer to 24 hours. Not to mention what another reviewer mentioned: it requires using data on my international plan, making the stay not at all cost effective. This app is not a good replacement for a key or a real person. In the future, I will not book a place that requires this app.
I hate this
03/07/2022

SerenaMai
I very much don’t like that in order to access the Airbnb you need to download their company’s app. To add insult to injury, the app is janky and doesn’t work well on mobile; it won’t recognize messages from the host as read, which then prevents you from seeing a quarter of the UI of the main page, from which you need to access the digital keys to your Airbnb. How annoying to add extra need for wifi/data to your vacation, especially when it doesn’t work well!
I hate this
03/07/2022

SerenaMai

I very much don’t like that in order to access the Airbnb you need to download their company’s app. To add insult to injury, the app is janky and doesn’t work well on mobile; it won’t recognize messages from the host as read, which then prevents you from seeing a quarter of the UI of the main page, from which you need to access the digital keys to your Airbnb. How annoying to add extra need for wifi/data to your vacation, especially when it doesn’t work well!
Horrible Experience. Don’t rent from anyone who uses this
06/09/2024

Swingin' Siena
This app is so unintuitive, clumsy and annoying, despite an elegant interface. Support is unresponsive. The support chat is with a lousy AI bot. When you do get a response, it will probably go to junk mail (never a good sign). I rather cancel my reservation than continue to use this app.

Developer Response
Hi Swingin' Siena,We're sorry to hear about your frustrating experience with our app. We appreciate your feedback and are actively working on improvements.We're committed to making our interface more user-friendly and intuitive. We're also enhancing our support system to ensure you get timely and effective assistance. We'll address the email issue to prevent messages from going to junk mail.Please reach out to us directly at communicationcenter@sweetinn.com so we can assist you with your reservation and any other concerns.Thank you for your patience and understanding. We hope to provide you with a better experience soon.Best, The Sweet Inn team
Horrible Experience. Don’t rent from anyone who uses this
06/09/2024

Swingin' Siena

This app is so unintuitive, clumsy and annoying, despite an elegant interface. Support is unresponsive. The support chat is with a lousy AI bot. When you do get a response, it will probably go to junk mail (never a good sign). I rather cancel my reservation than continue to use this app.
Developer Response 06/11/2024
Hi Swingin' Siena,We're sorry to hear about your frustrating experience with our app. We appreciate your feedback and are actively working on improvements.We're committed to making our interface more user-friendly and intuitive. We're also enhancing our support system to ensure you get timely and effective assistance. We'll address the email issue to prevent messages from going to junk mail.Please reach out to us directly at communicationcenter@sweetinn.com so we can assist you with your reservation and any other concerns.Thank you for your patience and understanding. We hope to provide you with a better experience soon.Best, The Sweet Inn team
Unacceptable reliability
07/05/2022

ap2130
Staying in an apartment where the guests are required to use this app to open and close the door. Worked for two days, then stopped working. As a guest you have to use this app to lock and unlock your apartment…this should be completely reliable. It is not.
Unacceptable reliability
07/05/2022

ap2130

Staying in an apartment where the guests are required to use this app to open and close the door. Worked for two days, then stopped working. As a guest you have to use this app to lock and unlock your apartment…this should be completely reliable. It is not.

- Bug fixes - Improved user experience

Version 4.1.18

Dec 16

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Accessibility

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Sweet Inn

Iconic Cities, Unique Stays

Ratings & Reviews

What’s New

Version 4.1.18

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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