App works great for me. Love the convenience and have never had any issue. If I were just rating the app, I would probably give it five stars. It gets dinged one star simply because it was never mentioned to me that this was a paid app. You would think that when buying a $20k spa, you would be able to use the features that it comes with without having to pay another annual fee. Having said that, even if I had known about it, I still would have purchased, I just would have been a little less salty when the annual fee renewal came up.

This seems like a great app so I can manage things when not at the house but the fact you are required to pay a yearly fee to have cellular communicate is crazy. I live in an area where cell is not good and we cannot get the tub to connect or stay connected. I was not told that it can also hook to WiFi which I have fiber and it works great but this is suppose to be for “back up” they say. So I have to pay a yearly fee for a cell connection that does not work, I have WiFi available that there is no fee that the company is paying for but they say you have to have the cell plan. Also was told the first year was free but turns out only 6 months. Need to have a cell version and a WiFi version. I’m ok with paying some fee but not to pay for something I cannot connect to. Most likely will not renew and have to find another way to manage tub.

I love this app and the SmartTub feature on my new Jacuzzi spa. I'm so glad I added the SmartTub module. Our spa is located at a vacation home in the mountains so the app gives us the ability to monitor the spa while we're away. It's particularly nice to be able to pre-heat the spa while we're headed home from a day of skiing. I love being able to change the temperature, turn the jets on or off as well as the lights remotely. On several occasions we've been able to monitor and maintain the spa while renters were using the property. It also gives me access to the manual and a link for ordering supplies. It has definitely saved me a lot of time and is super convenient. Functionality has been good, haven't had any bugs or crashes. The convenience is invaluable.

I purchased my spa brand new less than 2 years ago and have enjoyed the flexibility of managing the temp etc through the mobile app. However, it no longer connects to the network because it’s an old 3G network card. I’ve been told by the app support team that ATT/T-Mobile are cutting their network and my spa is now left unable to connect to the network. This is extremely disappointing considering how much I paid for the spa less than two years ago AND the fact that I’ve paid for this network service. Other companies are working through this very issue by working with the local dealers to send out a tech and replace the network card. Very disappointing to not have any options presented from what I thought was a great company. This is my second Sundance Spa so you’d think they’d have a better customer support service.