Go Kinetic by Windstream 4+

Hmmm

Nice an easy so far. I have used this 2 months now so far it’s nice and easy let’s just hope it stays this way and nothing unexpected happens like we’re telemarketers calling more emails from places I’ve never seen or heard of credit card leakage anything out of the ordinary that as an avenue going through directly to the company that I’m working with instead of going to three different companies just pay a bill and remembering all the passwords to all these different places to login so hopefully it stays nice and easy I like it so far as able to login my amount was right there of that was due I hate Clickbait I pick the credit card the pain out and that was it easy Peezy.

Unable to Pay On Time

The App was not showing current bill and had no option to pay the amount that was due until the DAY OF the deadline and because I was busy yesterday, I was not able to pay it on time. I just realized that there was a bill due but I was late a day! This is unacceptable! Can you please find another app developer that can resolve this issue? Other companies can do it. I am not happy that you allow this to happen. I usually pay my bills at least a week before they are due because I don’t know how busy it could be for me on different days. Your app is NOT user friendly and ridiculously unhelpful!

Oh, and I did set up auto pay through the app. Nothing happened! What are you guys thinking?! Don’t you want to get paid on time? How many customers do you have? If you have 45,000 high speed internet customers paying an average of $80, you will be missing about $70,000 a day on interest if they can’t pay on time. If they pay ahead of time, your money is making interests those days you were not even supposed to have our money.

Please get a good app developer and pay him/her/them a good amount. It’s an investment worth paying for.

Developer Response ,

I'm very sorry your are running in to problems using the app. Please contact Windstream Support at 1-800-347-1991 to get assistance with your Billing issue. Thank you.

Superior Service and Company

I remember when Windstream was introduced into the place I grew up in GA. I originally started using Windstream as a landline service for the simple fact they had the best prices and I don’t have to bundle to just have a basic phone line.

The staff is very nice and friendly. I know the family kinda personally of one of the techs because his family has businesses here. Plus Jessica she is my favorite, I remember when she started working with Windstream because I was one of he first locations.

Both techs kept informing me and kept me up to date regarding when the new Fiber Optics was coming into our town. Guess who now uses Windstream to provide my home internet services.

The app has also made it very convenient to be able to keep my bill paid and always be able to reach the staff through chat!!

Thanks Windstream for being the provider that allows me to pay for your services.

Sincerely,
Alex C.