Horizon Blue 17+

Highly recommend

I made an appointment when I had a headache and swollen lymph nodes and an urgent care didn’t know what was wrong with me. The PA who helped me on this app was able to diagnose ophthalmic shingles before the rash was present. She instructed me to go to the ER, who said they had no idea what was going on but treated me for shingles bc of the care I received on the app. It turns out that she was correct, and speedy treatment is critical for this illness. The care I received on this app greatly reduced my chances of complications and made treatment possible.

Developer Response ,

Thanks Bridget for sharing this incredible story. I'm glad to see that you were able to find tremendous value in both convenience and quality care access.

50-50 chance of app working correctly

Don’t call you will get an overseas rep then get spam texts & calls. Same happens when you “chat”. Emails disappeared a year ago and tech support does not know what they did but likes to call at random times claiming they fixed what they don’t know was wrong… still missing a year later. The emailed responses are just links back to the website & app that show nothing. Good luck. The app is convoluted so you get to play “guess what is covered at what rate” Because 90% of the time the app just says “coverage available” but does not reveal whether deductible copay coinsurance etc. overseas call reps will argue that anything not inpatient must be outpatient when a free standing lab or radiology center is neither. Claims sit looking unprocessed for months.
And they pay claims for services never rendered!!! Which is a real problem since they won’t seek repayment if the medical provider forgets to send back the payment.

Like “AbleTo” it’s free (no it’s not ). Billed $3000 paid in advance by BCBS for partial services not rendered per their contract, no follow up as promised. Took 15 weeks for 8 weeks of services because their “call over a computer” at AbleTo does not always work. But it’s a “special partnership” AbleTo and HorizonBCBS.
Commoners that’s called _____.

Unable to upload docs/pictures

The app is super convenient and great to use. I think the nurse chats and telehealth video conferences with the docs are awesome features (especially now with COVID). I would give the app 5 stars but I believe there is a glitch on the iPhone app that doesn’t allow you to upload your pictures/documents before conferencing with a doctor. Yesterday, I desperately needed to talk to a doctor but could not proceed with anyone because the app did not let me do all the steps when filling out my information so I could not upload necessary documentation. After the first initial step where you fill out your medical history, it does not lead you any further to billing, etc. After inputting your name, allergies, and any medication you may be on, the app takes you directly to the waiting room to see the doctor. I tried deleting and reinstalling the app, updating it, and restarting it but still I could not get to the proper page I needed to be. When compared to the computer version, the laptop version of the website is much simpler and easier to use. On the laptop, I was able to fill out much more information, upload my documents, and confirm my billing. Please look into this issue because this really is a great app.

Developer Response ,

Thanks for taking the time to detail your feedback. We do agree with your suggestion and are looking into adding some of the functionality available through the member portal to the mobile app.