SeasonCast: Live Stream Sports 4+

Stopped Live-streaming

I’ve been using this app for less than a year to live stream my kids hockey games for my out of town family. It has worked great up until the last two times that I’ve gone live. On my end, the app says I am live and it records the game. On the viewer end, it says “Not Live”. The game still recorded and was saved. Today however, same problem of not being “live” even tho it said “live” but now, the game that I thought I was at least recording is not up. I’m getting an error message when I try to look at my events on the website. I’ve tried contacting support via email three times now and I get no response. I have deleted the app and tried to re-download and it does not fix the problem. There is no update to the app that I am missing. I paid for this app to use the extended features and I feel like I am not getting my money’s worth. I sincerely hope that this issue can be fixed because up until this point, it was a great app to be able to share my kids games live with my family.

Much much better.

I deleted and reinstalled the app and was told by season cast that some other changes were made, and our game broadcast tonight was a success! The video was clear and all my parents were able to see the game. We just started a tournament, so if all goes well I will update my rating as needed.

****updated 12/10****
I’ve been using this app for about 2 months now, and have captured roughly 12-14 games. While I don’t have any problems setting up the games, the people who want to watch the games live are not able to. The screen seems to cycle from the “watch live” window to “starting game”, then back to “watch live” and so on and so on. So my parents are not having any luck watching the games live. I have contacts supper and haven’t heard anything. My first email sent over to them about 2 months ago with a follow up about once a week and nothing but radio silence. It’s disappointing because my son plays for one of the biggest parks in Florida and possibly the biggest park in north Florida so I have all star teams who would love to purchase this service. But they won’t because it doesn’t work the way it expected to. If you are looking to buy this app, I would live stream 3-4 games and if you don’t have any issues then maybe get the year subscription after that.

Developer Response ,

Hi Donghit,
We have not received a support email or call from you. Please report this issue as soon as possible at https://seasoncast.com/Support or call us at 1-800-809-0176 so we can resolve this issue for account. We have had no internal global issues with out service in the past few months. One CDN provider did have an issue with video distribution in some regions. We have since removed this CDN provider from SeasonCast distribution network & work everyday to provide a quality service to our customers.

Greatly improved

Edit #2 the last few updates have greatly enhanced the product. The last few games we have streamed have been great!
My biggest issue is the video will stop for people watching at home and they end up with sound only. Deleting and reinstalling the app as the broadcaster is the only thing that appears to fix the problem. Obviously, it makes for a frustrating experience.
I’m updating my review. Last couple of updates have greatly improved the experience. Customer service/tech support has been great at working with me to get better results.

Developer Response ,

Hi PRuth,
Can you please contact support at support@seasoncast.com or call us at +1 (800) 809-0176. We are sorry that you are having a issue and would like to help resolve it as soon as possible.