Video visits is convenient for most ailments. Scheduling appointments is also extremely convenient. Nurse’s followups are easy and very helpful. If bugs are fixed for signups, I think this is much nicer than the old systems. It definitely facilitates communication between the patients and healthcare professionals.

I truly cannot say enough how absolutely furious I am with this health insurance. We cannot get away from them fast enough. The communication is an absolute train wreck. They can’t figure out who is in network and who isn’t. NOBODY has heard of firefly so there is ALWAYS billing issues we are constantly getting bills in the mail that should be covered and having to resubmit.They don’t answer questions in a timely manner and it seems like nobody has any idea what’s going on, like everybody is constantly picking up a conversation from somebody prior so the rules keep changing. I have full fledge had it with this company. I didn’t think it could get worse than what we dealt with with tricare but at least the lack of bills were worth it then. This service is AWFUL go with literally any other insurance.

I’ve been with Firefly for my primary care for a few years now. They’ve been nothing short of incredible. Always responsive, caring, and going the extra mile. Would 1000% recommend to anyone looking for virtual, “whole person” primary care.

The only appointments available are a month or more in advance and when I message them to see if I can get a sooner appointment, I get a generic “if you need to see someone sooner, please go to urgent care”. Yea well I thought the point of this app is that you can get a quick Dr visit for small things quickly that didn’t necessitate going to urgent care for. Might as well just take a few hours off of work and go see my PCP.. at least I can get an appt within the same week.