LOCKLY‪®‬ 17+

I love all the features that this lock promises and think that you will also. I have own the Vision and Secure Pro. There are one or two issues that I think can make the lesser expensive Secure Pro better and a real super star. The Vision’s connectivity is far superior. The Vision has a small modem like device with an antenna that plugs into your modem. The Secure Pro has a wall plug with a device on top of it to communicate to your modem.

I never had an issue with the Vision pushing information from the log (who opened/closed and when). The Secure Pro is not real time, it doesn’t give you an instant update on your device like the Vision lock does even though all my settings are the same. This may be important to some that would like to know who entered their property and when. I can fetch the information in the app but I prefer it be pushed to me like with the Vision does and the instructions in the Secure Pro indicate that it would also. Not true.

All said this is a great lock with really good security with regards to the pin and finger print technology. I wish that they would upgrade all locks to the modem like device. Connectivity is crucial for any device to be considered “smart”.

My lock is now two years old. Batteries died (my fault, not paying attention). Somehow that blew the locks brains. Clarris (sp?) at Lockly support was great. She worked to diagnose the problem but was unable to get it working. She promptly ordered a replacement. Full disclosure. Lockly first sent the wrong color, then the reorder took too long.

Anyway, I installed the new lock today. And because the process for replacing a lock is a bit different from installing a new one, I had a couple questions. Clarris came through again.

So, I love the lock. And although I had some trouble prematurely, support was great. As a retired IT guy I appreciate good support as much as I appreciate a quality product. Good support can make up for a few glitches.

I purchased two lockly vision locks for my business; to be used inside of a building. I used to have the August lock, which I loved, with the exception that they did not have the video doorbell readily available for purchased and as a result I had to use my Ring for video doorbell. Bought the lockly thinking it would be a GAMECHANGER...it has fallen short of that. It’s not horrible, it’s just not what it should be for the cost (and I don’t usually complain about cost). The app doesn’t allow your trusted users to be able to get notified someone is at the door. My receptionist needs to see who’s at the door, I don’t. Either they need a feature to assign admin privileges to two or more people or just allow the trusted users to access lock, unlock, speak to visitors and receive notifications of the same. Lastly, the interface. Far be it for me to say I know what it takes to design an app interface but goooooooooodness, the app looks like someone who is newly trained created the layout, colors, fonts and mapping. It just doesn’t give you the feel of user friendly. I hope they fix the issue re allowing others to unlock the door. Everything else I can deal with. 🙄