With ten resorts overlooking the crystal clear waters of the Caribbean Sea, Palace Resorts sets the standard in the five-star category and the all-inclusive luxury accommodations in Mexico and Jamaica.
The enhanced Palace Resorts mobile application will lead you into an elevated experience of comfort & service. All the information you need for an unforgettable vacation will be available at your fingertips. You will be able to request room service with the touch of a button. Schedule all your activities, book your spa services or reserve a table at world-class restaurants.
Download now and enjoy a new Palace Resorts experience.
* See schedule of daily activities and nightly shows at your hotel.
* Organize all your activities with your very own agenda.
* Pre Check-in.
* Request room service.
* Reserve your spa services or a table at the restaurants.
* View property maps.
Ratings and Reviews
After a week using the app
Every app has glitches when it’s new and we have experienced a few. At first, we couldn’t register. But mid-way thru day2 it finally worked. We love the app for making dinner reservations. But we’ve had some glitches where we could not confirm the time the app gives us. Then today, our 8th of 15 days here, I had to dump and reload the app in order to make reservations. We have memberships with Palace, Hard Rock, and Paradise Village, PV. The Palace Resort, specifically Moon Grande, is our favorite. Amazing food, lots to do, excellent service. The beach here at Moon Palace has nice white sand but you wouldn’t want to swim in the heavy seaweed. The resort provides a bus to the other palace resorts on the hotel strip for day trips so we can enjoy the more typical Caribbean beaches. When at these other palace resorts, the all inclusive bracelet allows you to enjoy all the same amenities as if you were booked there. Wonderful vacation!
Every time it gets better!
This was our first stay at Beach Palace, but our sixth stay with Palace Resorts. Each time we stay at a different Palace resort, we find new things to love, but the level of service is always what makes our time at Palace perfect. From check-in to turn-down, each person we interact with is friendly, happy, professional and ready to make sure we have what we need. This trip we met Vincent, Rafael, Indra, Veronica, Alejandra, Carmen and so many others. Such wonderful people! We enjoyed the small boutique atmosphere of the resort, the restaurants, the spa (many times), the pool and beautiful beach with the bluest water. Lots of activities and lots of relaxation. Another perfect vacation. Thank you!
Does not work at all resorts. But still helpful
Stayed at Moon Palace Jamaica. App did not allow dinner reservations. Menus were not the same as at restaurants and staff acted as if it would be impossible to order something we saw on the app, including some cocktails. Also, the “chat” feature connected us to Moon Palace Cancun, which wasnt helpful especially when it took a few days to figure that out. But, it worked to order room service and other items. Also it was helpful to see restaurant times and most of the menu selections. It listed some daily activities but either it didnt list all or perhaps this smaller resort didnt have many activities. It also listed night time activities and allows you to set reminders, but i think the reminders were sent by email which wasnt helpful. Overall I recommend downloading it but dont rely on it to be perfectly accurate. May work better at Moon Palace in Cancun or maybe other Cancun properties.
Data Not Collected
The developer does not collect any data from this app.
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- Palace Resorts, S.A. De C.V.
- 121.7 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11 or later and a Mac with Apple M1 chip.
English, French, German, Japanese, Korean, Portuguese, Russian, Spanish
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information Infrequent/Mild Horror/Fear Themes Infrequent/Mild Cartoon or Fantasy Violence Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- © 2019 Palace Resorts
With Family Sharing set up, up to six family members can use this app.