myTouchSmart 4+

Upgraded to a new router and could not get the outdoor plug in switch to connect . Yes it’s a 2.4, first it wouldn’t find the product , so I tried the manual option, and it connects to the WiFi but it failed repeatedly to do the final step . Called support and her answer was it must be the router will little help to troubleshoot . Bought a new product from another company , downloaded the app and connected with no issues. Threw the switch in the trash and removed this app due to lack of support .

I bought 2 of the Bluetooth wall plug ins 6 months ago and they worked great with the app and were so easy to set up. I then went and bought two more. I was able to set up and pair with the app in no time, like no more than 5 minutes for each plug in. I’ve read a lot of the reviews here but cannot relate to any of the problems others may have had. These are not complicated devises to set up. I took a couple out of state trips up North, and I was able to turn my lights on and off. I have a Bluetooth camera at home and was able to watch the lights turn on and off just as if I were there in my house. I wasn’t sure if it would work being more than 1350 miles away, they worked great! I was able to program each GE plug in to what ever time I wanted. I now use the dawn to dusk option on the app. I never come home to a dark house anymore. I highly recommend this product to anyone. Kudos to the app developers! So easy to use and set up. Maybe because I don’t use Alexa I did not encounter the problems others have shared.

After getting each unit to sink up with the proper WiFi I love them. However it was not an easy task on any one of the Four that I have. I finally found the exact spot outdoors to synchronize them to my phone after the Third unit. I have a dual router which made it a problem but I think most people have both types of WiFi. I need to stand on the north east corner of my house on the outside facing the house and not with my back to the house. The firm ware update was another thing. A few directions would have helped. It wasn’t until about the fifth try that I noticed that you could only do one of the plugs or switches at a time. The two screens looked a lot alike so I only was looking at the update button which didn’t turn hot until I tapped on only one of the items. Oh well. All is now fine and I love the products now that they all work. Thanks for a great product. I am tech savvy. How do the ordinary folks get these items hooked up?