This app has the potential to be useful and innovative but it isn’t. I constantly am logged out of the app when I haven’t even clocked out. Not really a big deal but pretty annoying. Also, it prevents me from entering my tips once an order is complete. Even if I’m in an area with great service it will still say “Unable to load tips.” sometimes for hours. By then I either forget or just don’t even save it. Again annoying but not that big of a deal I guess. Another problem I have is when I clock out the delivery and get into my car, the app says I don’t have any deliveries and won’t load any until I either turn off my whole phone or wait like 5-8 minutes until it realizes I have an order. I’ve tried refreshing the app, I’ve tried closing it, and I’ve tried uninstalling and reinstalling, nothing fixes the issue. This is really inconvenient when you are timed on your deliveries.I do appreciate the one tap directions and calling but it’s not enough. Please fix this app. If you force us to use it make it work properly. Please remember our jobs rely on this app.

Not having to waste time typing in addresses into your gps(for most orders) and tip tracking can be pretty nice. An “Ok” tool to have once you figure it how the app works. However, not everyone has the same phone with the same capabilities as others. Reimbursement for most having to change data plans or get a new phone is next to nothing. Some employees might know their town or city very well and don’t use gps. I know it’s almost 2020 but some drivers just aren’t as tech savvy as others. Delayed orders from technical issues and even more distracted driving are a result for some. Also, if the driver made a mistake with entering tips through the app and manager doesn’t catch it could be a headache for the customer, employee and/or store. Technical issues with the app open while your phone is connected with Bluetooth for calls or music can be annoying. Being able to prioritize the order in which deliveries are taken through the app (After dispatch from the store) would be convenient. With all of my observations using the app and getting feedback from fellow drivers my biggest complaint about this whole thing that this app should be OPTIONAL for the driver. I think the company forcing employees to use this app not taking into account personal/financial circumstances is unjust. This app benefits some...not all.

Let’s start off with the fact that this app has some cool features, like tracking your tips or not having to type in an address (sometimes it’s still wrong though). That’s all I can say that’s good about the app. First off, the app is horrible at keeping track of your deliveries. Every time I open the app to look at my delivery it says I have no deliveries even though I just routed out. It shows in one tab that i have already taken the delivery when I just walked out the store door. Logging in the first time was a pain as well. The app said I only needed to have locations turned on when using the app. When I did that the app refused to let me open it until I turned location services to “always on.” I’ve woken up before to see that the app was using my location overnight. This is not okay, this should be illegal. It’s also NOT okay for the customer to know my exact location. If they can see my location so can other people. The last thing I will mention is that this app kills batteries. I can’t even make it 4 hours without my phone dying so how the h*ll am I supposed to make it a full shift? There’s a lot of stuff surrounding this app that isn’t right, and it’s stupid we are forced to use it. Doesn’t matter though, it’s not like complaining on here will fix the issue

As a delivery driver in Arkansas, this app does not work like it should. For the town I work at, most of the time it’s okay because I’ve lived here pretty much my whole life. But when there’s specific instructions that I can’t see because the receipt has the instructions kind of burns off from the heat and the app refuses to acknowledge that I have a delivery until I’m pretty much at my delivery address, that’s a problem. When I’m randomly logged out for no apparent reason, that’s a problem. When the app doesn’t know where the address is, but Apple Maps and Google maps know exactly where it is, that’s a problem. When I can go from fully charged on my phone to less than 20% in a matter of three or four hours of using this app, that is a severe problem. From being a delivery driver for almost 2 years as of writing this, I have encountered too many problems for these issues to be a problem with the phone I’m using. This is a problem with the software “talking” to the firmware, and as it stands I hate this app because of these issues. If I could get away with not using this app at all I absolutely would never use it.