Wheels by Helbiz 4+
Shared Electric Bikes
Designed for iPhone
Get to where you need to go – the safer and easier way.
Wheels provides a fleet of electric, shared vehicles throughout your city that can be accessed directly within this easy-to-use app. Ride for your commute, ride to lunch, ride to your daily coffee, ride for fun if you like. Enjoy the ride, but remember - Safety First!
GETTING STARTED IS FAST AND EASY
- Download this app, and open up the map to find a Wheels near you. Please note that you will only see bikes within a few miles of your current location.
- Scan or type the QR code on the Wheels device to unlock it, and start riding.
- Enjoy a safe ride to your destination, using a helmet and bike lanes where available
- When finished, park the device responsibly, making sure to avoid blocking any pedestrian paths.
LONG TERM RENTAL OPTION
Want to rent a Wheels device long-term? Visit our rental website at shop.takewheels.com for more information.
Wheels is dedicated to bringing safe, low-cost, environmentally-friendly transportation to communities around the world. We’ve reimagined micro-mobility to make it more accessible, safer, and more convenient than ever before. Everything we do is designed to deliver an exceptional experience for riders worldwide.
We require all riders to be at least 18 years old with a valid ID card to ride.
WHY WHEELS IS SAFER AND EASIER TO USE
Wheels is more accessible than a standard bike thanks to its electric motor and pedal-less design. With its lower center of gravity and multiple touchpoints, it is safer than accident-prone scooters. Its unparalleled stability is due to a 14-inch wheel, allowing you to navigate uneven surfaces with ease. Additionally, we’ve made numerous safety-first design decisions, including dual disk brakes for better stopping power, automatic lights for high visibility anytime, a padded seat for comfort, and an integrated smart helmet system on select models. All of this makes the Wheels form factor an industry leader for safety and ease of use.
WHERE TO RIDE
Ride in bike lanes when available. Please do not ride on the sidewalk. You can ride a Wheels bike as far as you want. A fully charged Wheels can ride up to 30 miles.
Please do not take a Wheels bike on other forms of transportation such as cars, buses, trains, etc. Please be sure to also consider the no ride/parking zones before shutting off your bike.
WHERE TO PARK
Please park your Wheels with respect for pedestrians and your fellow community members.
We encourage Wheels riders to park near public bike/scooter corrals or accessible public locations that do not cause an obstruction of the sidewalk. Wheels should never be parked in a gated location or compound, in underground parking garages, or other locations that would make it difficult for another user to access them. For the safety of others, Wheels should not be parked where they can block driveways, doors, or other pathways.
WHEELS FOR ALL
Wheels for All is a discount program that provides access to an easy, equitable, and environmentally-friendly form of transportation for qualifying riders. Access to transportation is an everyday necessity. Wheels is committed to promoting equity by providing increased access to transportation to everyone.
To qualify, individuals must be currently enrolled in city, state, or federal assistance programs such as Medicaid, EBT, SNAP, or a discounted utility bill*. Program details may vary by market, but most cities offer:
50% ride discount (including unlock fee)
*Terms subject to change. Approval is at Wheels’ sole discretion.
PARTNER WITH US
If you’re interested in bringing Wheels to your organization or municipality, please reach out to us at email@example.com or visit our website takewheels.com/partners.
Download the app, and get riding today!
Visit www.takewheels.com to learn more.
Wheels is now part of Helbiz!
Ratings and Reviews
activation fee = bogus & Unnecessary but the $ per minute is worth it.
Honestly, the dollar should be imposed on a minimum minute usage basis on the back-end. Think about it...if my bike runs out of juice or if my trip is longer than most, I have to pay that fee again and again!? What if your bike just freezes, I have to eat that fee!? And what, I’m gonna really chase you down for a single one dollar issue?! You guys are smart but let the people eat CAKE! !! CHARGE THE ONE DOLLAR SAUSAGE FEE ON THE BACK END IF CUSTOMERS DO NOT USE THE BIKES FOR A MINIMUM OF YOUR TOTAL COST @ ur BREAK EVEN POINT. just sayin...until then, 4-stars. I am deliberately trying to not pull off two stars for this issue. Ok. Enjoy. The bike is pretty darn fun guys and it’s much faster then those cheapie little scooters that break your hands from hitting Los Angeles potholes with concrete tires. You know what I’m talking about! And you guys want to level up with the cheapie scooter company’s and charge the EXACT SAME FEE FROM FRONT TO BACK!? Cmon be original!
We just rented 2 bikes and road them about a mile from where we are staying. We stopped and ended our ride with the intent to get back on and ride back to our hotel about 10 minutes later (the app did NOT notify us we were in a NO PARKING ZONE). When we got back on the bikes, it let us start our ride, and started charging us. The back wheel on the bikes were locked and we could not get them to go. We tried to end the ride and even though we were in the same place that we ended the ride the first time, it said “Unable to end ride in no parking zones”. The bikes have a URL listed that you can supposedly see the map of the these no park zones and of course it doesn’t work (it says no website found and yes we typed it correctly). I am currently 7 months pregnant and had to carry this bike to a place where I could get it to start or end my ride (again we don’t know how far we need to go because we don’t have access to the website that they said has the no parking zones). We called support and they took my info and said a rep would call me at *some point* and to stay by the bikes. That was hours ago and no one has reached out to us. It’s a good thing we were only a mile away from our hotel because we had to walk back. Needless to say it was a terrible experience.
Company will put your life at risk
I was excited to try this company just like many others. Unfortunately there’s not enough reviews when it comes to the customer service of this company. First off the battery on their bikes is terrible. The battery will last you about 1 hour if you’re lucky. They then want to charge you a fee to replace the bike for another one which is just as bad as the first one. My bike was unfortunately stolen and well this company doesn’t even have a phone number you can reach only email.... so be ready to get an answer after three days or more. I waited on the cops that night and they basically told me that I needed to get the value of the bike from the company in order for me to be able to make a police report. The company after responding 5 days later completely dismissed that. They instead sent me the location of where the bike was at and told me to go retrieve it. They wanted me to put my life at risk to get this rental back. The location was at a projects.... what was I suppose to do? Knock on every apartment till I found the bike? The company as a whole are callous towards their customers. I don’t want anyone else going through the experience I went through which is why I’m speaking up. Thank you for reading.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Helbiz, Inc.
- 119.2 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
English, Danish, Dutch, French, German, Korean, Polish, Portuguese, Simplified Chinese, Somali, Spanish, Swedish, Tagalog, Traditional Chinese, Vietnamese
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Wheels Labs, Inc.