There doesn’t seem to be any way to contact the developers outside leaving a bad review so here goes: I am extremely frustrated that I can’t use Face ID without several steps because iPhone can’t recognize that your app belongs with my Genesis stored password and your Face ID doesn’t seem to work without a login & password. And now that I finally, after a year, got my son added to my profile, I can’t send a message on either of our behalf, because when I try to click on the box to pick who the message is about, the app crashes!

It’s actually easier just to do it on the web

Just created an account for the first time and noticed there are medical records currently existing on my account and bill amount due. As I have never been to Genesis clinics or hospitals, I found this interesting and called billing and medical records. Good thing is that Billing said I had no payments due. Medical records sadly has yet to respond. Regardless… why am I seeing these records. Do they belong to someone that is not me? If so, I think there is a serious quality issue and potentially legal issue here, which I am not sure if it is from the app, Genesis, or some intermediate service they use for accessing said records.

I am so grateful for this app. Saves time and my doctor can communicate with me without playing phone tag. Everything is available with a simple click!