Serviceo Pro
Global field services
Only for iPhone
Free · Designed for iPhone. Not verified for macOS.
Serviceo Pro mobile app is an offering from Iron Systems to enable a technician performing a field service on a customer Job. This mobile app is part of the Serviceo ecosystem which is the first of its kind ERP, for seamlessly integrating logistics and IT Field Services into a single platform.
When on-site services requires a replaceable component or Spare Parts Kit, miscommunications or poor scheduling result in days or weeks of delays leading to infuriated customers. Serviceo solves those issues by providing an access to information immediately thereby enabling the users.
Key aspects of Serviceo Pro mobile app are:
1. The Serviceo App targets the global customers who wish to get field service for their installed products located at numerous locations across the globe. Their technicians can use this app and get connected to the field service data on the go.
2. Serviceo is an ever expanding marketplace that allows existing and new service providers to use the platform. Independent vendors across the globe can access business opportunities in their domain and then bid for those opportunities to do business with customers.
3. Serviceo Pro mobile app provides the customer service based Jobs to the technicians in the field who can then utilize this information to perform their work in an efficient manner.
The following are the keys features in the app:
1. Activity Feed: This will list all the activities that are happening through out the application.
2. File Manager: This will list all the files that are uploaded by the current logged in user.
3. Job Manager: This will list all the jobs that are currently available for work.
4. Dashboard: It provides quick overview of open, invited and completed Jobs.
5. CheckIn/CheckOut: It allows users to mark daily CheckIn/CheckOut as per their defined Job Schedules.
more All attempts to log in result in an error message about an “Internal Server Error.” I am able to log into the ERP software on my PC, but this app serves no apparent function.
All attempts to log in result in an error message about an “Internal Server Error.” I am able to log into the ERP software on my PC, but this app serves no apparent function.
Improved CheckIn/CheckOut procedure that will allow users to check in to work, take breaks, return from breaks, and check out after completing the day work.
1.5.25 02/13/2023
1. Implemented a validation on the Job Status screen (Job Manager) that will prohibit MSP Users to assign Worker to two different Jobs for same Location, Date, and Time.
2. The Assign Worker pop-up on the Job Status screen will now only show APVP approved Worker(s).
3. Added a new feature to alert MSP user whether VMS Worker’s Mobile device GPS location is on or off when he/she starts driving to the Jobsite location by tapping the En-Route button.
4. Added a new feature that will enable worker (VMS) to On/Off GPS Location when he/she taps the En-Route button and his/her GPS Location service is off.
5. Enabled early check-in feature that will allow MSP/FTE users to do check-in and start their day work before scheduled time.
6. Fixed an issue where users were getting checked out automatically after 12 AM midnight.
7. Fixed and issue where users were unable to checkin on their schedule time.
1.5.24 02/09/2023
1. Added the ‘Date Created’ filter to the list of existing Case Filters on the Service Manager (Dispatch FSE) Console and Case Messaging Console screens.
2. Added a new field ‘Customer Appointment Approval’ for the MSP Users to approve or reject the newly set worker’s appointment when worker’s appointment will be different from Customer Requested date and time.
3. The Add Worker Appointment will have an option to enter Reason for Deviation to change worker’s appointment start and end date & time.
4. Job Instruction screen will now display job-specific instructions.
5. The Calendar and Case Messaging Console screens will now have Menu (three horizontal bars) icon instead of Back button.
1.5.22 10/27/2021
New Features/Enhancements:
1. Case Messaging: Implemented a new 'Summary' screen for the Case Messaging Console. Users will now be navigated to the new Summary screen when they visit the Case Messaging Console however they will also have an option to switch to the Details tab.
2. The Message and Calendar menu tile icons will now display count of the unread messages and today's job(s). The count will get reset to zero once users tap the Message and Calendar tile icons or Bookmark icon.
1.5.21 05/07/2021
New Features/Enhancements:
1. PMS View: Implemented Global Chat module for the PMS Users. It will allow PMS Users to chat with all stakeholders on the PMS Cases.
2. PMS View: Implemented File Upload feature on the Order Details screen (Service Manager).
3. Login screen: Enabled 'Remember Me' functionality on the Login screen.
4. Check-In/Check-Out: Now the Change Time Request option on the Time Clock Manager screen will be disabled after customer approval.
1.5.20 03/26/2021
New Features/Enhancements:
1. Job Manager: The following new fields have been added on the Add Timecard screen (Job Status screen):
a. Equipment Serial Performed On
b. Equipment Make Model
c. Mobile OS
2. PMS View: Implemented Dashboard screen for the PMS Users.
3. FTE Workers will now have access to Job Manager, CheckIn/CheckOut, Calendar, Messages and Profile Setting menu tiles on the landing page.
4. Users can now see their User Type and last login information when they log in to the Mobile App.
1.5.18 03/12/2021
New Features/Enhancements:
1. Implemented new UI for the Menu options.
2. When workers tap the Enroute/View Map button and keep the Mobile App in foreground, their devices will now remain awake until the Mobile App moves to background or workers tap the Arrived button on the Job Status screen.
3. Workers will now have the option to view the Jobsite Location/Direction on the map, if they switch their devices and log in to other devices by tapping the View Map button on the Job Status screen.
1.5.16 02/20/2021
Bug fix:
1. GPS location not being sent to Serviceo Backend Service.
1.5.15 02/04/2021
New Features/Enhancements:
1. PMS View:
a. Implemented Create Case2Order feature allowing PMS users to create new Cases (Work Orders) by capturing the necessary information.
b. Implemented Service Manager module that will display the list of all Orders (FSE and FRU).
c. Service Manager: Implemented new UI for the following tabs on Order Detail screen:
- Order Details
- Worker
- Partner Info
2. Implemented CheckIn/CheckOut feature for the MSP and FTE workers to mark daily CheckIn/CheckOut as per their defined job schedules. It will allow users to record time when they start work, take breaks, return from breaks, and check out after completing the day work.
1.5.14 01/29/2021
New Features/Enhancements:
1. Enroute to Jobsite: Workers will now have an option on the Enroute To Jobsite screen to chat with one or multiple users when they are en-route to the Jobsite locations.
2. Service Manager: Implemented ‘'Pull to Refresh’ feature on the Order Detail (PMS Case) screen allowing users to refresh the contents on the screen by pulling the screen from the top.
3. User Profile: Added a new field ‘Gender’ on the Personal Details screen allowing users to update their gender while updating profile.
4. GPS Tracking: MSP and VMS Admin users will now be able to view Worker Tracking Information for the completed jobs by tapping the Show Worker Tracking Info link on the Job Status screen.
5. Notification: Workers will now get notifications for every new message that they receive. Notifications will be received only when Serviceo Pro Mobile App is not in background mode.
1.5.9 10/01/2020
New Features/Enhancements:
1. GPS Tracking: The Enroute To Jobsite screen will display real time traffic information to worker when worker is en-route to the Jobsite location. The following colors will be used to indicate the speed of traffic on the map:
-Red: Heavy traffic
-Blue: Low/No traffic
-Orange: Moderate traffic
2. Implemented Case Messaging feature for the PMS Case that has no job associated with it.
3. Activity Feed: PMS Users will now see activities related to PMS Cases only.
1.5.8 09/12/2020
New Features/Enhancements:
1. Implemented the following filters as a part of Global Filter feature for the PMS users:
a. Program
b. Jobsite Location
c. Case Category
d. PMS Case Status
2. For the worker (VMS), the Case Messaging Console screen will now automatically refresh (auto-refresh) without refreshing (manually) the screen.
1.5.6 08/29/2020
New Features/Enhancements:
1. Implemented new charts (Bar and Pie charts) providing overview of the case priority distribution for all Metros on the Dashboard screen.
2. PMS Users will now be able to view all uploaded files of the Account to which they belong.
3. Bookmark icons, such as Favorites, New Jobs, Calendar and Messages have been disabled for the PMS users.
4. Implemented Track Worker feature for PMS Users that will allow them to track/see workers’ locations when they start driving (En-route) to Jobsite locations.
5. Implemented Geofencing on the Worker Tracking map. It will draw circular perimeter (geofence) of 0.5 miles around the Jobsite location. Based on entering and leaving a geofenced circle (0.5 miles), a message will be sent to MSP user.
6. Implemented Case Messaging feature for PMS users. It will allow them to see messages (Global) sent by Command Center or VMS Users.
1.5.5 08/18/2020
New Features/Enhancements:
1. Implemented new UI for the following tabs on Order Detail screen (Service Manager (Dispatch FSE) Console):
a. Work Order
b. Appointment
c. Partner Info
2. Implemented Geofencing on the Track Worker map. It will draw circular perimeter (geofence) around the Jobsite location and indicate whether the worker is inside or outside the geofence. Based on entering and leaving a geofenced perimeter, a message will be sent to MSP user.
1.5.3 08/01/2020
New Features/Enhancements:
1. Implemented new UI for the Order Detail screen (Service Manager (Dispatch FSE) Console) and the following tabs on this screen:
a. Appointment tab
b. PMS Case tab
2. Fields under the Visit Status section in the Dispatcher Manager tab will be greyed out after workflow is processed by worker.
1.5.0 07/18/2020
Issues Fixed:
* Applied date filter is not refreshing if user has killed the app a day before.
1.4.98 07/11/2020
New Features/Enhancements:
1. Implemented the following filters on the Service Manager (Dispatch FSE) Console (Order List) screen:
a. Program
b. Jobsite Location
c. Case Category
d. PMS Case Status
2. Users will be notified with a pop-up when the Date Created filter doesn’t have today’s date.
3. Implemented an updated UI for Add E-Signature.
1.4.97 07/04/2020
New Features/Enhancements:
1. Added a Messages icon on the En-Route to Jobsite screen to initiate conversations.
2. Worker’s image will now appear on the En-Route to Jobsite screen when worker is en-route to jobsite location.
3. The Worker filter will display worker’s type and email address along with worker’s name.
4. Senders will now be able see visibility icons (Public and Private) with their messages on the Message Details screen.
5. An auto-message will be sent to ICC/Job chat rooms when a worker is en-route to jobsite location.
6. Sender’s first name and first letter of last name will appear on the Case Messaging Console screen.
7. Added a new Workflow Activity button, Re-CheckIn, on the Job Status screen. This button will appear when workers/field technicians don’t submit an existing timecard as final timecard at the time of check-out.
8. An auto-message will be sent to ICC/Job chat rooms once a final timecard is submitted by worker.
9. The Count of the uploaded File(s) and Time Card(s) will now appear with respective Tab Headings on the Job Status screen.
1.4.95 06/23/2020
Enhancements:
1. Implement GPS tracking for Worker when worker clicks on the Enroute workflow button. Worker will see a map along with route to the jobsite location.
2. Call worker feature (using phone network).
1.4.93 06/13/2020
Features/Enhancements:
1. Early Start Date Permitted and Early Start Date fields will appear in the Dispatcher Management tab.
2. Implemented Service Manager List View screen.
3. A system generated Time Card will now be generated on clicking the Arrived button (Workflow) on the Job Status screen.
4. The submitted Time Cards will not be edited or deleted by VMS Admins or Workers.
5. The Count of the uploaded File(s) and Time Cards will be displayed on the Job Status screen.
6. A badge will be shown on Message icon on the Job List screens, if user receives a message.
1.4.87 05/26/2020
New Features/Enhancements:
1. The Project code has been moved to the end of Account Name row on the Case Messaging Console screen.
2. On the Declined Job, no activities except messaging can be performed by users.
1.4.81 05/01/2020
New Features/Enhancements:
1. A new tab 'MY JOBS' will now appear on the Jobs (All) screen for the Vendor users showing their assigned jobs.
2. A new Filter item 'Team Shift' has been added to the Global Filter feature.
3. The Problem Escalation form will display a new 'Problem Priority' drop-down list allowing users to select priority (P0 to P5) of problem.
4. The Date Created Filter will be set to current date - 90 days by default.
5. The Job List in the Job ID filter will appear in combination of JOB ID + Program's First Name + City Name + Country.
6. Pin code has been removed from the Jobsite Location name on the Case Messaging Console screen.
1.4.75 04/17/2020
New Features/Enhancements:
1. Added a new Job Status tab 'COMPLETED' in the Job Manager module.
2. Added a new feature 'Pull to Refresh' on the Dashboard, Job Status and Message Details screens.
3. Date picker format has been changed to MM-DD-YYYY in the Date Created filter item in the Global Filter.
4. The Message(s) sent from the ISG Portal on a Work Order by selecting PMC/Triage option will be displayed for MSP users.
5. Added a new Filter item ‘PMS Case Number’ to the Global Filter feature.
6. A new arrow icon has been added on the bottom of each message to expand it on the Case Messaging Console screen.
1.4.69 04/08/2020
New Features/Enhancements:
1. Added a new Filter item “Date Created” on the Dashboard screen.
2. The Workflow Activity button ‘Submit Timecard’ will disappear when user edits and submits the auto-generated timecard by clicking this button.
3. The ‘Pending’ tab has been replaced with ‘Completed’ tab on the Job List screen.
4. The Problem Escalation form has been implemented on the Job Status screen for the users to escalate the job if they wish.
5. The values in the Jobsite Location filter will now also appear based on the selection of Program and Account in the Global Filter feature.
1.4.57 03/16/2020
1. Worker name will appear on the Favorites and Calendar screens.
2. Added Toggle button on the File Manager screen allowing users to change setting between Folder View and List View.
3. A list of PMS Cases will now be displayed when a user tap a Chart displayed on the Dashboard screen.
4. Now user will see a Warning Message at the bottom when he/she goes offline.
5. Added new Filter items on the Dashboard screen:
a.Partner Account
b.Program
c.Geo Metro
d.Jobsite Location
e.PMS Case Status
6. Added a new Filter option 'Team Shift' to the Global Filter feature.
1.4.48 02/28/2020
Improved CheckIn/CheckOut procedure that will allow users to check in to work, take breaks, return from breaks, and check out after completing the day work.
more Version 1.5.25 02/13/2023
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