KAI Language Expansion -- KAI will begin rolling out in 20+ languages beyond Spanish, starting with Mandarin and Brazilian Portuguese in this release Customizable KAI Greetings -- Companies will be able to customize KAI's greeting via their Customer Success Manager. Enhanced Quality Oversight. -- In step with GLOBO's commitment to quality, our quality reviewers are also monitoring KAI calls. With this update to the Connect app, we'll be able to interject during sessions to recommend escalation to a human interpreter when needed, such as when conversations shift from non-clinical to clinical content.

GLOBO KAI™. Our AI interpreter, GLOBO KAI, is now generally available for GLOBO users. This release also introduces a new user interface that allows users to switch between landscape or portrait mode, simplifying access. To get started, please reach out to your Customer Success Manager.

Technical Updates. We're making ongoing technical updates to improve GLOBO Connect functionality and user experience for video remote and AI interpreting sessions. We are also making improvements to call controls.

Technical Updates. We’re making ongoing technical updates to improve GLOBO Connect functionality and user experience for video remote and AI interpreting sessions. We are also making improvements to enhance greater connectivity.

- AI Enhancements. We’re making updates to prepare for future AI-enabled functionality in the Connect app.

- Language Menu Tiles. New highlighted language tiles at the top of the language menu - AI Support. Technical updates to prepare for AI-enabled functionality

- Enhanced Language First Menu. We're introducing a streamlined way to access on-demand services. You can now quickly select your preferred language directly from the main menu, making it easier and faster to access the services you need. - New User Interface for VRI. The new design makes video calls even more user-friendly. Your self-view will now appear in the top left corner and can be easily resized or hidden. Additionally, the interpreter's name is now displayed 200% larger, making it easier to identify on the screen.

Updates to resolve MDM-installed credentials not correctly loading after a network connection issue.

Fixes to address issues with newer devices and recent security updates.

- Launch Interpreting call from Epic support - Bug Fixes

GLOBO HQ for iOS is now GLOBO Connect for iOS. The rebranded app name reflects the language solutions we provide 24/7/365. Additionally, in this release, we have made several bug fixes.

Updates to 3rd party libraries and bug fixes.

- Added ability for application to reconnect video automatically if network conditions prevent the video connection from being started or if the video connection stops working during the session.

This release updates several underlying dependent libraries, UI elements, and other technical components.

- Fixes for federated logins

- Support for joining Scheduled Calls from the mobile application - Support for including a Device ID to identify the asset ID of the device used to access services. This is only available for MDM deployed implementations, and the Device ID is specified in the MDM configuration on a case by case basis - Ability to have dynamic session lengths, forcing logout if the session expires. - Update all Voice Calling workflows to utilize outbound calls - Support for barcode scanning of intake questions (if enabled) - Support for SSO authentication if enabled - Update Dependency Libraries to improve security and stability

- Language and Intake entry in App for Telephone Interpreting - Allow for other languages on Video Interpreting to support a wider range of languages - Keep the Interpreter's name and ID on the screen throughout the entire interpreting session. - Various Bug Fixes and Stability Improvements

- Added MDM Support for Enterprise users.

Bug fixed related to newer iOS versions and newer iOS devices as well as SDK updates. Telephone Interpreting post-call survey.

Bug fixed related to newer iOS versions and newer iOS devices.

Bug fixed related to newer iOS versions and newer iOS devices.

- Post call reviews: After a call is completed we ask a series of questions to ensure the highest quality service - Bug Fixes: Fixes for newer devices and for push services

- Redesigned iPhone layout for a better video experience - Bug Fixes