I wanted to share some feedback regarding the Wi-Fi electric doggie door. When it was working, it was perfect — clean, convenient, and extremely helpful. Whether I was on vacation or at work, I could let my dogs out to the backyard, schedule access times, lock it when guests came over, and get notifications. It made everything so much easier.But after the recent update, I haven’t been able to log back in at all. When I try to reset my password, I never receive the email. I even attempted to create a brand-new account with a different email, but I still can’t access anything. It’s been very frustrating.In the past, customer service was great — you helped me identify a part that wasn’t working and I was able to replace it myself without any issues. But this app problem really needs attention. If it isn’t addressed soon, I can see how customers may start losing confidence.I’m hoping you’ll have a fix or a new update out soon. Please let me know if there’s anything else I can try in the meantime.Thank you.

I've seen couple of times that the user interface "bounces", nothing can be done unless app is restarted. Pretty annoying.Time entries on the schedule are duplicated somehow at times. App still needs some love.

Since the latest update a couple weeks ago that’s claims to have improved connection, it did not. The app is unable to connect to the door and when I delete the door from the app and my router, it won’t reconnect. I keep getting an error saying that it can’t connect to the 2.4GHz connection. I have several other devices working fine on that frequency, but the door won’t. Fix this, please.

We had this door for a while. It worked great! We had schedules set up for when the dogs could/couldn’t go outside. They updated the app a year or so ago, and schedules are now unusable. Defeating the purpose of the door. We have to manually turn the door on/off. Now that we cut a hole in the wall of our house, we don’t have any other options.