I love going to Sally’s, the downfall is that I can never leave without spending a ton of money! Most of the items you can find a lot cheaper elsewhere! Unfortunately the other stores don’t carry some of the products I use religiously.. Customer service at the Sally’s in Pompton Plains could use some training in kindness, especially the older woman (possibly the owner or manager) that works the register at times. She definitely needs an attitude adjustment!! As for the other employees, they could use some product knowledge training.. Every time I go there with a hair issue no one has a clue how to help me! And god forbid you need to return something, it’s like you have to bend over backwards to get your money back! Oh and make darn sure you have the exact credit card you used to make your purchase or you can forget about getting refunded in any way, shape or form!!

I love Sally’s but their app is trash. It takes so ong to be able to select your delivery option (mind you it says things are available til you check out then the delivery method is different and changing it takes a painful amount of time that by the time I changed every item separately cause that’s the only way to do it, I then was having to go back through and change them again because the 2nd form of delivery was now no longer available either. It took up entirely too much of my life just doing the delivery options. Do better Sally’s. Y’all been around way too long to be this behind in the industry. I don’t think I will ever use the app for purchases again because of this. And I’m likely not going In store either. I’ll be shopping elsewhere. That’s how ridiculous the process was. And to top it off, it says free shipping on order over $40. Except my total was $58 shipping said 6.95 the under it says shipping discount and show a -$5.95 then tax was $5.98 so tell me why my total was $70. I’ll tell you why, because that shipping cost was not actually deducted. It just shows it is but doesn’t deduct from the total. I’m all around annoyed an to save $3 or so, I’ll pass. I’d rather have an enjoyable experience. I don’t mind paying more for that. Especially because the prices aren’t THAT great anyways. Especially if the items aren’t on sale. Save yourself the frustration.

I purchase online often and this app is simply horrid. I had to resend password resets 4 times as it never arrived in Junk, Spam, or routine box. When I selected my items I decided to reduce quantity in one to purchase more in another. The plus sign was not updating. In fact it was flickering from 8 to 22 bottles. I removed the app twice then reloaded. I made it to the checkout after 40 minutes. Now I was annoyed and going to tough through this dreadful app to get the shampoo. At the checkout I again had to reset my password then for payment it said to save shipping address. Okay. My shipping address was listed but it required it twice. I named it “home” bc that too is required. Nope. So named it My Home. Next level in this game. Payment. Select type. It only allowed Apply Pay Gift Cards or Pay Pal. I had to delete my shipping then re enter. Now back to payment. I made it. Uploaded digits. Paid. Guys this is the WORST app. Ask Ann Taylor how to build a platform they know what they are doing. I should have gone to the store but one hour in I was fully invested in my four bottles of shampoo. Please take this feedback and rebuild modeling off other sites. I would love to use this app but frankly not going to again. Thank you.

I absolutely love Sally’s. I’ve purchased my hair products from this place for over a decade and have never been disappointed with the items that I have selected for myself. The staff is always nice when I go there, and this app seems to work… ehhh, ok, I guess. Although, the inventory is never corrected, or up-to-date. Which is very frustrating.The only issue with the app is that items offered for two hour delivery, one’s placed in your cart, I no longer available for two hour delivery. I don’t understand why the inventory displayed on the shopping selection does not match what is in my cart. That does not make sense to me at all. Especially when I’m signed into in to my account on the app.Furthermore, in previous purchases, for two hr delivery, items were just deleted from my order rather than shipped to me when they didn’t have them available in store. I don’t understand how your inventory can be so completely off. ALSO, why wouldn’t they just deliver me the products that I ordered and paid for, rather than just delete them from my order altogether?The above issues are my biggest concern with this app. What you order is not what you get… all the time. Other than that, shipments arrive usually on time, within two hours. People aren’t usually courteous and nice. I do love the two hour delivery option. I just wish these 2 glitches would be fixed by now. These probs have been an ongoing issue for me.