Flying Star Cafe Ordering

Name: Flying Star Cafe Ordering
Rating: 4.8 (2922 reviews)
Author: Rio Chan Foods LLC

Order for pickup or delivery

Free · Designed for iPad

2.9K Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Rio Chan Foods LLC
Language

EN
English
Size

87.5
MB

Enjoy mobile ordering for convenient Pickup or Delivery from any of our Albuquerque cafes. Feeding a crowd? You can also place catering orders through our app! Since 1987, Flying Star Cafe has been Albuquerque’s go-to restaurant for handcrafted bakery items, locally roasted coffee, and made-from-scratch dishes that leave you wanting more! And now, ordering your favorites just got easier! Features: ----------- * Order for Pickup or Delivery from any of our six Albuquerque locations. * The full Flying Star Cafe menu offers all your favorite dishes, sandwiches, salads, drinks, and our handcrafted line of pastries and desserts. * Easily schedule orders from our full Catering Menu for pickup or delivery to your event. * Customize your order. * Save your favorites for faster and easier ordering next time. * Easy registration and the ability to reorder. * Place your order now for any date in the future. * Thanx members earn rewards with each online purchase.

Ratings & Reviews

4.8

out of 5

2.9K Ratings

Terrible Design
07/23/2021

SpingLeg
Only at checkout do you realize that an item is unavailable. Same with delivery options and available times. If you use reorder option you cannot fix change the store option. I love the restaurant - this app is bad. Each time I use app I have to wait for an email “invitation” before I can continue. By the time I jump through the hurdles I am frustrated and it has water a minimum of 20 minutes.
Terrible Design
07/23/2021

SpingLeg

Only at checkout do you realize that an item is unavailable. Same with delivery options and available times. If you use reorder option you cannot fix change the store option. I love the restaurant - this app is bad. Each time I use app I have to wait for an email “invitation” before I can continue. By the time I jump through the hurdles I am frustrated and it has water a minimum of 20 minutes.
App won’t let me PAY?!
03/19/2022

WelcomeHomeSW
This app worked great all the way through the pandemic… I’ve made a half dozen orders on it, it takes my payment, food is ready, all good. Now, all of a sudden about a month ago it wouldn’t take my payment. My bank card is not expired. After messing with it for over half an hour, deleting the app from my device and re-download it and re-logging in… I contacted the Zendesk customer support. I got an email two days later that said “we have deleted your card payment. please enter it again”. So I did that. And it still won’t process my order! It lets me get all the way to where I pay, and then it says there’s an error. It doesn’t tell me what the error IS, but clearly has something to do with payment. So I went and reentered my card AGAIN, thwn the app says re-enter your card to authenticate payment” I triple check, all the information is correct, but it still won’t take my payment. so I had to call the restaurant and make the order verbally. What’s the point of having an app if it doesn’t work and it still doesn’t work after you’ve asked several times for customer support? what’s the point of trying to save labor on their side and use the app to order ahead if it doesn’t work I waste 25 minutes doing that and I still have to call in with my order?!?

Developer Response
Hey! We are so sorry you are experiencing these issues! They are definitely not normal. Our support team is around 7 days a week to take care of you, will you please send an email to flyingstarcafe@thanx.com ATTN: APP REVIEW? We would love to help you troubleshoot this!
App won’t let me PAY?!
03/19/2022

WelcomeHomeSW

This app worked great all the way through the pandemic… I’ve made a half dozen orders on it, it takes my payment, food is ready, all good. Now, all of a sudden about a month ago it wouldn’t take my payment. My bank card is not expired. After messing with it for over half an hour, deleting the app from my device and re-download it and re-logging in… I contacted the Zendesk customer support. I got an email two days later that said “we have deleted your card payment. please enter it again”. So I did that. And it still won’t process my order! It lets me get all the way to where I pay, and then it says there’s an error. It doesn’t tell me what the error IS, but clearly has something to do with payment. So I went and reentered my card AGAIN, thwn the app says re-enter your card to authenticate payment” I triple check, all the information is correct, but it still won’t take my payment. so I had to call the restaurant and make the order verbally. What’s the point of having an app if it doesn’t work and it still doesn’t work after you’ve asked several times for customer support? what’s the point of trying to save labor on their side and use the app to order ahead if it doesn’t work I waste 25 minutes doing that and I still have to call in with my order?!?
Developer Response 03/22/2022
Hey! We are so sorry you are experiencing these issues! They are definitely not normal. Our support team is around 7 days a week to take care of you, will you please send an email to flyingstarcafe@thanx.com ATTN: APP REVIEW? We would love to help you troubleshoot this!
Says must update, no update available
02/03/2025

Mikeyboards
I have mostly been pretty happy with the app. But when I opened it today it said this version will not be usable after Feb 15, 2025, and that I must update it. I clicked the link that took me to the App Store, and it offers no new update. Just the option to Open (the current version). Now that I think of it, not surprised, since different offers (VIP, etc) show up in the app, and the employees seem to have been told nothing about it, and thus are unable to answer questions. So why should I expect logic, accuracy and consistency in the app at this point. Also, existing reviews are about the quality of service at the restaurants. I have an idea: how about reviewing the app itself, when you’re leaving a review in the App Store!?
Says must update, no update available
02/03/2025

Mikeyboards

I have mostly been pretty happy with the app. But when I opened it today it said this version will not be usable after Feb 15, 2025, and that I must update it. I clicked the link that took me to the App Store, and it offers no new update. Just the option to Open (the current version). Now that I think of it, not surprised, since different offers (VIP, etc) show up in the app, and the employees seem to have been told nothing about it, and thus are unable to answer questions. So why should I expect logic, accuracy and consistency in the app at this point. Also, existing reviews are about the quality of service at the restaurants. I have an idea: how about reviewing the app itself, when you’re leaving a review in the App Store!?
Thomas
09/05/2020

Fiti388
Andrew and his team went above and beyond even though I made a mistake ordering! The food and the service is always excellent!In fact we are going RVing and will take a family meal with us so don’t have Flying Star withdrawals!
Thomas
09/05/2020

Fiti388

Andrew and his team went above and beyond even though I made a mistake ordering! The food and the service is always excellent!In fact we are going RVing and will take a family meal with us so don’t have Flying Star withdrawals!

We update the app regularly to make it shinier! Keep it updated to take advantage of the latest features and improvements. - This version contains small bug fixes and performance improvements. • Like the app? Leave us a good rating! • Questions? Email us at support@thanx.com

Version 47.10.0

Jan 13

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Usage Data
- Diagnostics