I’m having the same problem as others with this new app. I have tried to link with my mirror for several days. My WiFi is working, my Bluetooth is on but even with putting my phone right next to the mirror it can’t be found by the app. I won’t keep wasting my time so have ordered a new mirror that gets mostly 5 star reviews and is 1/3 the price of my current mirror. I will never buy another product that’s controlled by an ap. UPDATE to my review of January 12. This is now January 27th. I did as you suggested and downloaded instructions from your website and still was not able to link my mirror. The last instruction said if I still could not link I was to contact your customer service to have them update my profile; all this to simply use a mirror!! I did send an email and have heard nothing back. I regret the money I spent several years ago to buy what was a GREAT mirror until you updated the app. Why did you do that when the old app was working fine?? Now the previously wonderful mirror has to go in the trash. What a waste!

I would have strongly preferred to not have had to contact Simplehuman’s support team as I have been very sick and did not have the time or energy to spare, but in a recent update they actually did address the issues I brought up and fixed the app. I appreciate that they listened to my concerns and this app now includes all of the features that I want. Previous review:My mirror was working perfectly with the old app. I opened it today and it has apparently been redesigned and I was directed to use this app instead. This app is missing two important features of the old one. I cannot see the charge level of my mirror now, and I also cannot adjust the settings so that the light turns off automatically for any length of time past 30 seconds. The previous app allowed me to choose 1 minute, 5 minutes, and 10 minutes, on top of the options this new app has. I’ve enjoyed having this mirror but unless those features are added to this app, I will not purchase from this company again.

I got this as a gift from my grandmother, it should never be this hard to connect a MIRROR to an app, simplyhuman needs to get its act together. When I first got the mirror it took awhile for the mirror to even connect the app, when I connected to the app I tried to click on one of the different light settings, nothing happened on my mirror and I also never got any options displayed on the photo to turn the brightness down, up etc. After a minute of sitting there seeing if something would happen, a message popped up “Uh-ho! You’re not connected to WiFi reconnect” when I knew I was. I tried 3 more times and yet absolutely nothing is occurring for my mirror, I also don’t have the clock option shown at the top, only a timer and the light adjustments. This is extremely disappointing since my mommom spent a good amount of money for this for me and it doesn’t work as displayed. Very very disappointing, especially since this has been an issue for years so it shows you how much this company cares.

My mirror no longer connects and once upon a time, when it did, it stopped staying lit/connected. I thought I’d try a year later and (obviously) forgot my password. Put in my email and it’s tells me if I have an account I’ll receive an email to rest my password. Easy enough. I get the email, rest my password. The moment I go to log in it says “contact customer support”. Been there, done that. Never got anywhere with them a year ago. I’m not about to waste more time on this. The price for this mirror was insane. No reason in the world there should be this many problem. Once a well respected brand. I see many others now consider this a total waste of time and money as well. This mirror will go in the trash where it belongs. Never again on any of these simple human products.