Move your money to a trustworthy bank and delete your account with North Lane ASAP before they deny you access to your money. They will repeatedly try to prevent you from accessing your funds by shutting down your card for “suspicious” activity. Reoccurring bills in your name will be considered suspicious activity and will give them an excuse to lock you out of your account. They will also lock you out of accessing your account online so you cannot transfer your funds to another bank. You cannot transfer money on the app. The customer service is terrible and will be of no assistance since they are trained to prevent you from getting to your money. A cardboard box under your bed is a safer place for your money. Unfortunately my company automatically signs up it’s employees with a prepaid card through North Lane but the employees learned to immediately have their paychecks deposited to a bank of their choosing because North Lane can not be trusted. For prepaid cards I suggest Greendot. They have an easy to use app and have never prevented me from accessing my money. I also use Chime which has amazing customer service and will make sure you can easily access your funds via app even if you lose your card.

Got a refund from them for an overpayment on my car loan and when trying to transfer my money to my checking bank account I keep getting kicked out and having to log back in after entering my bank information when trying on a computer/lap top. When trying on the phone it also doesn’t allow me to transfer money because every time I entered my bank information it was saying wrong information and now when going on the page from my phone the page is split into 2 still having the verification page and the bank account info. Trying to contact customer service is not possible and I just want to be done with this company. Do not recommend anyone doing any type of banking with this company it is the absolute worst and the reviews are all negative. I wouldn’t even give it a star if that was possible. They had my bank account information already and I don’t understand why they would issue me a debit card when I never asked one from them. It’s so much easier to get a refund to my bank account already on file but it seems like a common theme these days is making it more difficult to access your own money.

This cardholder is beyond shady. Have had multiple poor experiences that ive never encountered otherwise with ANY of my other cardholders. The refunds ive processed from outside vendors such as doordash to this card will be taken right back out of my account by northlane and stuck as a pending charge making that portion of my balance unavailable for extended periods of time despite the vendor showing that the refund has been fully processed. Will *double charge* me on what shows shouldve been refunded items and i have also had money (small $5 increments) disappear from my balance altogether. To make matters worse card was just declined despite having an ample balance on card. Went online/ called and was told its due to a system error. So im literally unable to access any $ from my card at the moment due to these shady practices and customer service is rarely helpful. From literally all of theother reviews i can see this is a regular occurrence . This has to be illegal . Will be reporting them to bbb in hopes of recovering some of my lost funds i advise anyone else going through a similar situation to do the same

For two months, things were fine using my card. Literally this check they locked my card on a Friday, pay day and says wait 24 hours and it should work. But when I told her tomorrow is Saturday she says check Monday. She said my card locked because I made a transfer through Cashapp. If so why didn’t y’all let me know, and when did that change because I had always used cash app. When I read the other reviews I said I was gonna change to direct deposit. Then I check the following day and they stole $5. I took screenshots and I’m so confused. Where is my $5? I just re read the policy papers and nowhere does it say, that it doesn’t allow transfers so if you changed the policy you should make us aware. This stuff got me so bent outta shape. If I wasn’t working out and keeping myself calm, I would go off. The receptionist said she has to escalate my case but there is no manager to respond now? Do yourself a favor and change immediately to avoid heartbreak.