Roll by ADP – Easy Payroll App 4+

Intuit kept hiking pricing while customer service kept declining. I did my research and frankly was skeptical of the price, app, etc. ADP Roll has over delivered in all aspects from set up to running payroll…they just make it easy and in an era where everyone is jacking up prices—Roll is economical AND frankly a great value!

Thank you so much 🙌, we're blown away by your review and 5-stars! The Roll Team works hard to meet expectations like yours, and we’re happy to have hit the mark 🎯. Please give us a like 👍 or follow on social media @RollbyADP and spread the word about how easy it is to use Roll!

I’ve had this service for about 6 months and it has been absolutely terrible . I try and schedule a payment with them for Friday and they are always causing me to go negative in my account because they want to pull all your funds Thursday in the morning instead of Friday when it comes pay week Friday . Then , when I wait to do same day pay for my Contractors , I get a multitude of problems ! They say I have insufficient funds to cover that charge which I do and I go to the help department show them that I have sufficient funds to support my payroll and then they tell me I have to wait and it’s happened pretty much every week I’ve done pay . Then, when I do pay for same day deposits , it won’t go through until Monday ! Which is dumb because I submit my payroll hours before the cutoff time for the day and I pay an extra 3 dollars for them to do same day when clearly it’s not same day anymore now 🤣. I’ve had these problems for all 6 months I have been with them and at this point it is absolutely ridiculous and if you need any help from the banking team pushing through the money then it probably won’t be until Monday when they come back because they leave at 5 and are not available on weekends . I’m fed up with this service which I liked overall but they way they pay my people is ridiculous and my contractors have family’s that they need to support ! Again absolutely ridiculous.

Hello - we're truly sorry to hear about the frustration and inconvenience you have experienced. We're here to help and would appreciate if you could email us at Team.Roll@adp.com with your name and please reference case# 00268082. Your feedback is crucial for us to get better, and we're committed to regaining your trust.

Firstly the app never worked for me, I gave them all my information and they said it would take a few days to approve. It never worked i messaged them it’s like talking to a wall. Even after getting in contact with them them my account still didn’t work.
Secondly I understand that this is an Ai app so I knew I was going to be talking with a chatbot, it would’ve been great if the chatbot can actually help you instead of giving generic answers, also another reason I got this app was that if you needed assistance you’d be able to contact support. It’s literally impossible to get in contact with support! I was only able to get to support after telling the chatbot I wanted to cancel my account /Subscription a bunch of times and I finally got a number. After calling I was on hold for over 1 hour before actually getting to talk to somebody. I really wanted this to work, maybe in the future they can fix all these issues but I wouldn’t recommend this it’s a waste of time.

Hello - thank you for taking the time to bring this to our attention. The Roll team always aims to deliver a great experience, and we are gutted when we don’t meet expectations. We will use this feedback to improve and ensure this doesn’t happen again. If you decide to give us a second try, please email us at Team.Roll@adp.com.