I love this app!!, me and my daughter watch movies on here 24/7!. We watch horror movies, dramas, action movies. I have watch EVERYTHING on Netflix, so I’m SO SO glad they have a ‘ Urbanflix ‘ , because there was nothing else to watch 😂😂. But on the other hand I really recommend, especially if you run out of things to watch.

I bought this app for 3.99 on Thursday completed enrollment and when it came to watching the movies it did not work. I emailed the company MULTIPLE times regarding a refund and instead of telling me that it must be requested directly from apple they tried to convince me that I’m an idiot and I didn’t complete sign up which I did multiple times and I entered my card information 3x and still no luck. Unless you just want to give away 3.99 then I do not suggest downloading, I thought I was crazy so I had my homegirl download the app as well and she also signed up and paid and we were only able to watch trailers 😑at this point I don’t care about the 3.99 it’s just the fact that this company decided that instead of providing a decent service they would play me like a fool then ask me if I want a month of free service to make up for the money 🤣 bhhhhh please ! Don’t download don’t download! If y’all broke just say that 🥴🤣🤣

If I could give this low life of an app/company and their worthless, uneducated, unethical, customer service reps a negative zero stars I would. Do not I repeat do not sign up for this app. They will scam you out your money and once you download the app it doesn’t work. When you call customer service, for one they are not professional in their etiquette on how to assist customers, two they are not educated in app technical skills, three when you tell them that you have troubleshooted every which way and tell them that you just want your money back since the product/app they are supplying is faulty, they quickly tell you that they don’t do refunds and then start talking to you like you are a child. I have screenshots and emails of how disgusting they talk to people all because I wanted my money back for the crap they are trying to scam on us. They won’t be up for long. Low class app.

I started my 7 day free trial because I wasn’t sure if I was going to like the shows/movies on UrbanflixTV. Supposedly they don’t charge you until after your free trial is finished (their words). However, as soon as I clicked the 7 day free trial+monthly payment option (they came together) my card got charged. I hadn’t even watched 10-20 minutes of a show. I contacted them twice and gave my email both times to dispute the charge because my trial hadn’t finished. At that point I didn’t even want the membership if they were doing business like that. I just wanted my refund and go about my life. BUT since they never contacted me back I have no choice but to put a bad review. DON’T WASTE YOUR TIME OR MONEY. If I could give UrbanflixTV 0 stars I would.