Paramount‪+‬ 12+

Ok so, I really hate how when my phone can’t connect to the internet “fatal error” pops up. It makes me think that there’s something wrong with my phone. Then it’s annoying when I realize it just cant connect to the internet. It’d be much better for me if it just said “error”. I also don’t enjoy the adds. If there is something on this that I want to watch, I want to watch that. Not the adds. Also, if the thing the adds are showing was something I’d want to watch, I’ll find it. I don’t need and add taking up my time, because I only have so much untill I need to go to sleep. Also, my parents do this thing were they limit screen time. It puts a block on every app. There’s a password that they can put in it so I can do whatever on that app. Whenever my parents do that to this, it freezes on the blue screen. Then I have to exit, and go back in to the app. And finally, I really hate how there isn’t a search bar. It’s annoying to me, because then I have to scroll though A, then B, then C, when I want to find something new. I just think that if there was a search bar, things might be easier. This app isn’t great right now, but if you fix some of these things, I think it would be easier for everyone. Thank you for listening.

Hi, we're sorry to hear you're having difficulties with the Paramount+ app. Check out some troubleshooting procedures at help.paramountplus.com. If you need more assistance, we're here to help. Just visit paramountplus.com/contactus or call (888) 274-5343.

A couple of weeks I downloaded the app because according to them, I wouldn’t need to subscribe since i have showtime in cable tv package. So I proceeded to download the app and in the app it asked me to link my cable TV subscription. I have AT&T U-verse with all the premium included so I proceeded to link my subscription and I was able to enjoy it immediately. Fast forward to a month later my dad who in his 60’s who uses a lot of these apps was telling me that he can’t access Paramount+ because it’s asking to sign up for a plan so I proceeded to login onto the Paramount + app on my phone and indeed it was asking me if I if I want to watch some free episodes or choose a plan. Nowhere in the app would it let me go into my account and re-link my TV provider credentials. I had to use my laptop to login and from there select my account settings and re-link the account with my TV login credentials. That is ridiculous, why would you make it so hard for us to relink our account credentials but so easy to choose a plan and pay either annually as the default option or select monthly. I feel that they are trying to take advantage of us and make us pay when we already have access to it. Please update your app to make it easy for us to link our account with the TV provider credentials or better yet set it once and forget it. I don’t understand why do we need to do it every so often?

Hi! We’re sorry to hear you’re having issues with the Paramount+ app. Our Customer Support team is happy to help at https://help.paramountplus.com/s/contact-us. Keep us posted if things improve!